Epson stood out as the “Most Satisfied Customers Award 2014"

Besides the all-important coffee machine, one of the most relied upon devices used in many offices around the country is the humble printer. Canstar Blue asked small business owners to review their printer purchase, so they could determine which brands were the real stand outs.

In the latest Canstar Blue survey in of small business owners and the printers they use, Epson has won the prestigious “Most Satisfied Customers Award – Printers, Small Business Award” for 2014.

Canstar Blue, focused on product and service excellence, is one of the leading customer satisfaction research and ratings businesses that launched in July 2010 with the core purpose of helping consumers make better purchase decisions. Based on independent research conducted by Colmar Brunton, over 90,000 customers have rated their customer satisfaction across more than 100 different categories.

Epson stood out in these 2014 results, achieving our Most Satisfied Customers Award .

According to Canstar Blue, Epson not only won the award but, “stood out in these 2014 results, achieving five stars in many areas; such as reliability, value for money, features, and overall satisfaction.”

Per category, Epson received a five star rating for overall customer satisfaction, performance, reliability, and value for money. Epson customers also gave the company five stars for satisfaction with their printer’s range of features such as scanning, printing different sized pages, and printing photos. 

How Canstar Blue rated office printers

Canstar Blue commissioned Colmar Brunton to survey 855 small business owners and decision makers (i.e. the main decision maker for a small business) across a range of categories to measure and track customer satisfaction with products and services related to their business. The outcomes reported are the results from customers within the survey group who currently have an office printing device (including multifunction printers) that is used for work purposes – in this case, 749 small business owners/employees. Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10.

Not all brands available in the market have been compared in this survey. For the complete list of results please go to: http://www.canstarblue.com.au/small-business/office-printers

For more information on the full range of Epson printers go to: www.epson.com.ph

Epson is a global innovation leader dedicated to exceeding expectations with solutions for markets as diverse as the office, home, commerce and industry. Epson’s lineup ranges from inkjet printers, printing systems and 3LCD projectors to industrial robots, smart glasses and sensing systems and is based on original compact, energy-saving, and high-precision technologies.

Led by the Japan-based Seiko Epson Corporation, the Epson Group comprises more than 73,000 employees in 94 companies around the world, and is proud of its ongoing contributions to the global environment and the communities in which it operates.

www.global.epson.com

About Epson Southeast Asia

Since 1982, Epson has developed a strong presence across major markets in Southeast Asia. Led by the regional headquarters, Epson Singapore Pte Ltd., Epson Southeast Asia spans an extensive network of 10 countries, and is responsible for delivering and supporting Epson’s cutting-edge consumer and business digital imaging products to the customers of these markets through its comprehensive infrastructure of over 360 service outlets, 10 Epson solution centres and 8 manufacturing facilities. http://www.epson.com.sg

About Epson Australia

Epson Australia offers an extensive array of award-winning image capture and image output products for the commercial, industrial, consumer, business, photography and graphic arts markets, and is also a leading supplier of value-added point-of-sale (POS) solutions for the retail market. Epson is the market leader in Australia and worldwide in sales of projectors for the home, office and education. Established in 1983 Epson Australia is headquartered in North Ryde NSW and is a subsidiary of the Epson Group headquartered in Japan. www.epson.com.au

About Epson Philippines

Epson’s corporate presence in the Philippines commenced in 1998. It grew rapidly into a billion peso company in a span of a few years from its establishment due to its client-oriented approach in its business management style by its dedicated and innovative staff members and officers. Epson Philippines has an extensive network of 77 Authorized Service Centers nationwide with more than 200 dealers and more than 800 shops across the Country. For more details, please visit our website (www.epson.com.ph) or our Facebook page (http://www.facebook.com/EpsonPhilippines).

For product inquiries and technical support, please contact Epson Customer Care at: Metro Manila:(02) 441-9030; Toll Free: 1-800-1069-37766 (PLDT), 1-800-3-0037766 (DIGITEL) or visit the Epson Customer Care website: http://customercare.epson.com.ph.