Teleperformance Philippines celebrates diversity and inclusion through TP Pride

 

Teleperformance Philippines aims to be outspoken allies in support of Pride Month through recognizing the contributions and influence of the LGBTQ+ community. As part of its 25th Anniversary, Teleperformance Philippines is celebrating TP Pride, as it seeks to strengthen employee engagement and promote a diverse and inclusive culture through month-long festivities.

TP Pride is an initiative that kickstarted in 2018 that sought to raise awareness and educate Teleperformance employees about the experiences of LGBTQ+ individuals. Teleperformance aims to go all-out despite the ongoing pandemic by inaugurating a group of inspiring, formidable representatives of the LGBTQ+ community as the Pride Council tasked to lead the activities they have lined up for Pride Month.

Taking their advocacy to the workplace, Teleperformance will produce a forum called ‘Queeries: Leaders’ Discussion on LGBT Mental Health and Inclusion,’ guest-starring organizations such as Your Millennial Psychologist, Psychological Association of the Philippines Special Interest Group, Philippine Financial & Inter-Industry Pride, and Philippine LGBT COC, where they aim to educate leaders, decision makers, and LGBTQ+ colleagues on the value in creating and maintaining LGBTQ+ inclusive practices in the company.

Part of their efforts in pushing gender diversity in the workplace is the TP Traiblazer Podcast where special episodes feature TP Pride leaders and guests to share their views on LGBTQ+ relationships and Transgender inclusion. Along with this is the TPTV Pride Special Series inviting Teleperformance’s LGBTQ+ employees to provide resourceful insights on LGBTQ+ Pop Culture.

Teleperformance stands firm with the LGBTQ+ community through the Humanizing SOGIE and Faces of TP Pride digital flipbook displayed on various sites, exhibiting the profiles of SOGIE and TP Pride advocates.

Lastly, to help LGBTQ+ communities in distress, Teleperformance will host ‘TP Pride 4 Pride Challenge’, an online fundraiser to raise money for their chosen LGBTQ+ foundation. The funds will be used to provide 100 care packages composed of sanitary kits, masks, and food to support our LGBTQ+ friends in need.

“Here at Teleperformance, we strive to create a diverse and inclusive environment for our employees,” says Jeffrey Johnson, Senior Vice President for Human Capital Resource Management. “This year’s Pride Month celebration is just the beginning of a stronger, deeper year-long commitment to promote this advocacy in various branches of the company,” he continued.

Teleperformance will undertake an active cycle of inclusivity through consistent orientation and induction of the developing trends in the LGBTQ+ community. Teleperformance leaders also commit to uphold monthly participation in TP Pride activities like SOGIE sensitivity sessions, SOGIE 101 e-learning courses, and TP Tribe mentorship program, among others.

Teleperformance has always been a fervent advocate of diversity. As a member of the Philippine Financial and Inter-Industry Pride, they pledge to foster a safe and inclusive industry for the LGBTQ+ community. Last December 2020, Teleperformance partnered with SPARK Philippines, which pioneered the Humanizing SOGIE Exhibit. Strengthening their commitment for a safer and inclusive workplace, Jeffrey Johnson also joined a panel of distinguished HR professionals in a webinar hosted in 2020 by the Society for Human Resource Management, the world’s largest HR Organization, to address unconscious bias and how to bring about change within the organization.  

 

ABOUT TELEPERFORMANCE

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach.

The Group's 383,000 employees, based in 83 countries, support billions of connections every year in over 265 languages and 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence.

In 2020, Teleperformance reported consolidated revenue of €5,732 million (US$ 6.5 billion, based on €1 = $1.14) and net profit of €324 million.

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 45,000 people in the country and operates over 30,000 workstations in 22 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.

From 2012 to 2020, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.

In 2020, Teleperformance Philippines was again certified as a Great Place to Work® and is the only organization in the country to receive this certification from the Great Place to Work® Institute for three years in a row. This 2021, Teleperformance celebrates its 25th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.

For further information, visit the Teleperformance website at teleperformance.ph