How Two Filipino Sari-Sari Store Owners Found New Ways to Grow With Maya Business

Almost every Filipino neighborhood has one. A sari-sari store tucked beside a family home. A small storefront where neighbors stop to buy everyday essentials, catch up with one another, or quickly pay for load before heading home. For decades, these community businesses have quietly become part of daily life across the Philippines, built through trust, consistency, and relationships formed one customer at a time.

(L-R): Nemia Rontal and Wilma Manalastas

Today, many of these small businesses are evolving together with the communities they serve. Some now offer bills payment, cash-in and cash-out services, and mobile load in addition to traditional store items. Others have expanded into online selling, using digital tools to help manage transactions and support growing negosyo needs.

 

For entrepreneurs like Nemia Rontal in Bocaue, Bulacan and Wilma Manalastas, adapting to these changes became part of growing their negosyo while creating more stability for their families through Maya Business.

 

Before becoming one of the trusted Maya Business agents in their subdivision, 39-year-old Nemia spent nearly two decades working in corporate as an Accounting Supervisor. But after experiencing health challenges that forced her to stop working full-time, she began focusing more seriously on the small sari-sari store she had started years earlier outside their home.

 

At the time, the setup was simple: two sacks of rice displayed in front of the house. “Nagsimula kami na para pandagdag lang sana noon” (We started it simply as a way to earn extra income), she shares.

 

Even then, Nemia already had an interest in financial systems and business transactions. Curious about digital financial services and looking for ways to expand what her store could offer, she attended a Maya seminar in Guiguinto back in 2018 and applied to become a Maya Business partner.

 

Over time, Nemia’s store evolved into more than just a place to buy essentials.

 

Customers began stopping by not only for rice or groceries, but also for bills payment, cash-in services, and mobile load. During the pandemic especially, digital transactions became more common within their community as more people looked for accessible financial services closer to home.

 

“Unti-unti siyang naging regular na serbisyo para sa mga tao rito” (Over time, it became a regular service people in the community relied on), she says.

 

As transactions became more consistent, access to additional puhunan also became important for keeping the negosyo running steadily. Through Maya Advance, Maya Business’ in-app financing feature that allows eligible businesses to access collateral-free revolving funds directly through the app, Nemia was able to secure additional capital for inventory, daily operations, and household expenses whenever needed.

 

Her first approved amount started at around ₱18,000. Over time, after consistently growing her transactions, her loan limit eventually increased to more than ₱200,000.

 

For Nemia, the convenience mattered just as much as the financial support itself. “Kapag fully paid na, mabilis lang ulit magamit” (Once it’s fully paid, we can easily access it again) she says. “Malaking tulong siya lalo na kapag kailangang magdagdag agad ng paninda” (It really helps whenever we need additional capital for inventory).

 

Today, her store has helped support their family through years of change. From improving their home to purchasing a vehicle and continuously supporting her children’s education, the business gradually became a source of stability after leaving corporate work behind.

 

But success, in Nemia’s case, still looks grounded in everyday routines.

 

It looks like preparing the store early in the morning before customers arrive. It looks like balancing negosyo operations with household responsibilities. It looks like assisting neighbors with transactions throughout the day.

 

For Wilma Manalastas on the other hand, her business evolved differently, but with the same mindset of adapting little by little.

 

What started as a simple sari-sari store eventually expanded into online selling, with Wilma offering gadgets, cellphones, clothes, and other trending products through digital platforms.

 

Over time, her business became an important added source of income alongside her husband’s work.

 

Like many Filipinos who entered online selling organically, Wilma learned through experience: balancing multiple sidelines, managing inventory, and handling busy transactions while gradually adapting to more digital systems.

 

“As the negosyo grew, syempre kailangan din ng pandagdag puhunan” (As the negosyo grew, we eventually needed additional capital to keep up as well), she says.

 

Before using Maya Business, Wilma often relied on credit cards whenever she needed extra funds for restocking products or supporting busy selling periods. Eventually, she became one of the early Maya Business users and later discovered Maya Advance, which allowed her to access additional revolving funds directly through the app without lengthy paperwork and approval processes.

 

For Wilma, the accessibility and convenience became especially helpful in supporting both her physical store and online negosyo operations.

 

Today, years after starting with a sari-sari store, Wilma says her business has helped their family achieve milestones they once only planned for gradually, including purchasing a condominium unit and a vehicle.

 

But more than the bigger purchases, she says the business gave them more financial stability and flexibility while helping support their long-term family goals.

 

Across the Philippines, sari-sari stores have long been part of everyday community life: places built on familiarity, convenience, and trust. But as customer habits continue to evolve, many small business owners are also finding practical ways to adapt alongside them.

 

Through Maya Business, entrepreneurs can access digital tools that help support everyday negosyo needs, from accepting QR Ph payments from different e-wallets and banks to offering bills payment, mobile load, and cash-in and cash-out services, as well as accessing additional revolving capital through Maya Advance. Maya Business also allows merchants to manage business funds through a digital deposit account designed for everyday business transactions.

 

For many Filipino entrepreneurs, growth doesn’t always happen all at once. Sometimes, it starts with a small store, a loyal community of customers, and the willingness to keep building steadily one day at a time.

 

Looking to level up your business with digital tools and services? You can apply to become a Maya Center and download the Maya Negosyo app on Google Play to get started.

 

Visit maya.ph or mayabank.ph, and follow @mayaiseverything on Facebook, Instagram, YouTube, and TikTok to stay updated. Maya Philippines, Inc. and Maya Bank, Inc. are regulated by the Bangko Sentral ng Pilipinas. www.bsp.gov.ph. For 24/7 assistance, visit the Help Center in the Maya app or call us from 8 AM to 7 PM daily at +632 8845-7788.