Teleperformance in the Philippines unveils flagship Innovation & Solutions Hub

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Global business services provider Teleperformance (TP) in the Philippines is reinforcing its commitment to advancing digital innovation and transformation with the opening of its first immersive Innovation & Solutions Hub in SM Aura in Taguig City.

Chief Executive Officer of Teleperformance in the Philippines Rahul Jolly welcomes guests to try out the many high-tech solutions demonstrating TP’s technological offerings.

The state-of-the-art facility showcases TP Microservices, the company’s newest extensive suite of cloud-based services that seamlessly integrate advanced AI capabilities into clients’ ecosystems, artificial intelligence (AI) technologies, and immersive training spaces. The hub is both a demonstration center for TP's latest technological offerings and a collaborative space where organizations can explore emerging technologies reshaping the IT-BPM industry.

“I'm personally excited about TP's Innovation and Solutions Hub in the Philippines, as it furthers our commitment to our people – our customer experts and especially to our clients. As we continue to invest not just in new technologies, but in fostering an overall innovation culture across the organization, we're better positioned to develop and implement breakthrough solutions for the benefit of our customers,” said Chief Executive Officer of Teleperformance in the Philippines, Rahul Jolly during the launch.

The Innovation & Solutions Hub builds on the strategic synergy of emotional intelligence (EI) and artificial intelligence (AI) across TP’s operations, giving clients a High-Tech, High-Touch, and High-Standards advantage in delivering superior customer experiences. With emotions influencing 60% to 80% of human decisions, TP’s customer experts are able to deliver personalized solutions that address the frustrations, and pain points that customers often feel, a holistic solution powered by EI, enabled by AI.

“We are leveraging AI and EI combined with a high-touch approach in our microservices solutions suite to achieve multiple goals: making our customer experts' lives easier through more efficient processes, reducing friction, and providing enhanced digital customer experiences (CX). Together with our clients, we co-create tailored, industry-specific solutions that address unique vertical challenges. Afterall, TP at its heart is a people-first company,” Jolly added.

The 260-square meter facility houses several high-tech set-up including a massive boardroom, display showrooms, product demonstration corners, fully equipped conference rooms for workshops, LED display panels, and a welcoming lounge area. Incoming guests are assisted by transformation experts for testing and demonstrating featured solutions in the hub.

Further making the event more meaningful was the presence of Teleperformance Chief Executive Officer Daniel Julien, Deputy CEO Thomas Mackenbrock, and Global Chief Operating Officer Agustin Grisanti, who were joined by special guests from the local government and industry partners in officially opening the Innovation & Solutions Hub.

Julien acknowledged that TP welcomes AI, and that it is primarily a tool which can aid humans in making faster and informed decisions. He also emphasized that EI and AI can assist businesses in solving daily and complex problems which allows TP to consistently provide exceptional customer service.

Pierre Berube, Senior Vice President of Shared Services & Capability Development, tries out the immersive virtual reality set up featured during the opening of Teleperformance’s newest Innovation & Solutions Hub in Taguig.

Capping off the inauguration of Teleperformance’s Innovation & Solutions hub was a high-level panel discussion on the potential of EI and AI in the Philippines Customer Experience Industry. Sitting in the panel were, from left, Frost & Sullivan Industry Principal Sherrel Roche, CCAP Operations Director Jay Santisteban, AAP President Michelle Alarcon, panel moderator TP North America Chief Transformation Officer Jojo Pacis, SVP of Transformation and Process Excellence at Teleperformance in the Philippines Amit Kale, and Everest Group Practice Director Raghav Agarwal.

The launch event ended with a high-level panel discussion, which included Call Center Association of the Philippines (CCAP) Operations Director Jay Santisteban, Analytics and Artificial Intelligence Association of the Philippines (AAP) President Michelle Alarcon, Frost & Sullivan Industry Principal Sherrel Roche, Everest Group Practice Director Raghav Agarwal, and Senior Vice President of Transformation and Process Excellence in Teleperformance in the Philippines Amit Kale. The panel discussion was moderated by TP North America Chief Transformation Officer Jojo Pacis.

To learn more about Teleperformance in the Philippines, visit their website at www.teleperformance.com.

Teleperformance Philippines is certified Great Place to Work® for record-breaking seventh consecutive year

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For the 7th year running, Teleperformance in the Philippines has earned the prestigious Great Place to Work® certification. The 2024 independent survey saw over 40,000 employee responses from Teleperformance’s 27 locations in the country.

In the large category (companies with over 1,000 employees), Teleperformance Philippines secured an impressive fifth-place ranking—a feat that further cemented its status as a top employer.

“Being named a Great Place to Work® for the 7th year in a row is a huge achievement and a testament to the dedication of our customer experts and team members. I am particularly proud of TP’s Impact Sourcing initiatives for this year, which focuses on training and employing individuals who may otherwise be overlooked by traditional employers. We’re excited to continue building an even better workplace culture powered by human empathy and enhanced by cutting-edge technology,” said Chief Executive Officer Rahul Jolly.

Teleperformance in the Philippines’ 7th Great Place to Work badge and certificate

According to the survey results, an impressive 88% of employees affirmed that TP is a “physically safe place to work.” Another 86% agree that they are treated fairly regardless of sexual orientation and are given the resources and equipment to do their jobs.

The 2024 survey results further emphasize Teleperformance's strengths in key areas such as credibility, respect, fairness, pride, and camaraderie. Nearly 80% of Teleperformance Philippines’ employees affirm that the company is a great place to work, significantly outperforming the national average of 65% for other companies in the country.

The organization first achieved the Great Place To Work® certification in 2018. This year marks a milestone for Teleperformance as the first and longest GPTW®-certified company in the Philippines.

Lola Amour goes to TP

As part of Magnificent 7, TP’s celebration of its 7th GPTW recertification, employees were treated to an exciting event featuring a live performance by the renowned Filipino rock band, Lola Amour.

Lola Amour performs to a crowd of 1,500 at the Magnificent 7 celebration in Teleperformance Ayala last September.

With the back-to-back celebration of TP in September and October, the band energized the Teleperformance Ayala and Teleperformance Clark crowd with their hit singles, “Pwede Ba,” “Fallen,” and “Raining in Manila.” Sixty lucky employees were also selected for an exclusive meet-and-greet and photo opportunity with Lola Amour.

Lola Amour jams with the Teleperformance employees for their hour-long set at the Magnificent 7 celebration in TP Clark.

In addition to Lola Amour's performance, TP employees took center stage at the Magnificent 7 celebrations. At TP Ayala, TP’s very own dance crew energized the crowd, while solo acts Aimengard Akira Nacor and Mc James Serdan captivated the audience with their renditions of OPM hit songs.

The TP Ayala Dance Crew captivated the audience with their high-powered performance.

The TP Clark Dance Crew delivered a special performance at the Magnificent 7 celebration last October.

The excitement continued in Pampanga with the TP Clark Dance Crew, followed by impressive performances from TP Trainer Ronaliza Garcia, and Quality Coach Sittie Raifa Pangadapun. An acoustic medley was also prepared by Operations Manager Danielle Miko Del Mundo and TP Clark Site Director Justine Kenneth Abellera.

TP’s employee-focused programs

As Teleperformance Philippines continues to grow, it remains dedicated to fostering a supportive work environment for all its employees. Through TP Pride and TP Women’s programs, the organization launched several employee-focused initiatives. One of which include an all-year round Virtual Kwentuhan sessions focused on gender equality and empowerment in the workplace.

Roy Roger Castro Jr., from Program Employee Engagement, highlighted the impact of leadership at TP: “We feel welcomed, and our emotions are validated. When we give feedback, they really listen. I see this firsthand, and whenever our customer experts have concerns, leadership is there to hear them out."

Doubling down to its commitment to diversity, equity, and inclusion (DE&I), TP’s Project Echo program also provided valuable hands-on experience to the students of the De La Salle-College of Saint Benilde (DLS-CSB) School of Deaf Education and Applied Studies.

Levi Bautista, a Quality Specialist, also expressed his appreciation for the company’s focus on employee development through continuous learning. He shared, "One of the things I love about TP is the wide range of upskilling courses they offer. There are plenty of programs I can take, usually around communication, people management, and coaching. They even offer online training, which makes it really convenient."

Beyond the GPTW certification, Teleperformance Philippines has received several accolades in 2024. The company was recently honored by the Philippine Business Coalition for Women Empowerment (PBCWE) for its successful completion of the Gender Equality Assessment, Results, and Strategies (GEARS) tool. Teleperformance also participated in ASEAN-wide gender equality case studies and was recognized for its outstanding contributions to DE&I.

“This recognition from Great Place to Work® is truly a proud moment for us. Teleperformance Philippines’ continued success reflects the highest standards of workplace inclusion that we uphold. Our commitment is to be constantly working each year to build on our employee’s experiences and continue to create a workplace that everyone is proud of” said Chief People Officer Jeffrey Johnson.

For more information on Teleperformance Philippines initiatives through the Citizen of the World, please visit https://www.teleperformance.com/en-us/insights/teleperformance-philippines-commitment-to-inclusion.

Teleperformance bags nine awards, re-enters longest and largest awards program in Europe

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Teleperformance, a global leader in digital business services, bagged nine awards at the European Contact Centre & Customer Service Awards (ECCCSA) in December.

The recognition was awarded to TP by “the longest running and largest awards programme in the customer contact industry.” In 2022, Teleperformance bagged eight awards at the prestigious program. 

The organization’s ECCCSA awards this year include the following:

●       Best Business Process Outsourcing (BPO) Partnership (Large)

●       Best BPO Partnership (Small)

●       Two-time Best Multilingual Customer Service

●       Best Supporting Team

●       Best Cross-Functional Collaboration

●       Two-time Best Approach to Diversity, Equity, Inclusion, and Belonging

●       Best New Customer Contact Operation

TP bested large names in the field after the award-giving body had a thorough review of the organization’s remote work solutions, comprehensive security measures, and exceptional client support. Among Teleperformance’s cutting-edge technologies are the multi-awarded Cloud Campus,  a cloud-centric model to support work-at-home-agents (WAHA); and TP GenAI, the company’s very own artificial intelligence (AI) platform. 

“Our title as a leading digital business solutions provider knows no borders. Teleperformance’s triumph in the prestigious European Contact Centre & Customer Service Awards reflects our team’s unparalleled commitment to deliver exceptional customer service across the globe,” said Teleperformance Philippines’ Chief Executive Officer Rahul Jolly. 

To date, Teleperformance operates in 95 countries globally, with nearly 500,000 employees currently serving 170 countries in 300 languages and dialects on behalf of many of the world's most respected brands.

In 2023 Teleperformance Philippines was certified as a Great Place to Work® in the Philippines for the sixth consecutive year. TP is the first, the largest, and the first BPO company in the country to achieve the Great Place to Work® certification.

To learn more about Teleperformance Philippines, visit their website at www.teleperformance.com.

 

 

Teleperformance named as one of the Best Workplaces in Asia

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Teleperformance (TP), a multi-awarded and leading digital business services company, has been named as one of the Best Workplaces in Asia™ in 2023 by the Great Place to Work®(GPTW) institute.

The company ranked 11th among 30 multinational enterprises spanning various industries. Teleperformance also stood as the second-best performer in the professional services category and earned a place among the “elite group of progressive employers in Asia” in the GPTW®-curated list.

The GPTW® researchers assessed Teleperformance by surveying over 90,000 employees across Asia. These employees were asked to evaluate key factors that make a company a great workplace for all, including workplace safety, gender fairness, diversity, and inclusivity.

The results showed that 91% of employees believe Teleperformance is a physically safe place to work. In addition, 87% of employees agreed that Teleperformance fosters a gender-fair environment, while 86% recognized the organization’s efforts to ensure inclusivity within the workplace.

Furthermore, Teleperformance in the Philippines has played a significant role in its inclusion in the Best Workplaces in Asia List. Last August, the organization earned the distinction of being recognized as a Great Place to Work® for the sixth consecutive year. In 2018, Teleperformance became the first company and member of the IT-BPM sector in the Philippines to be certified Great Place to Work®. The award-giving body revealed that TP has gained above-minimum scores from different gender and identity groups across its departments.

“Receiving recognition as one of Asia's Best Workplaces in 2023 underscores our commitment to establishing an exceptional workplace. In every TP site across the globe, our teammates are diligently working to ensure that every Teleperformance employee has the opportunity to thrive and make meaningful contributions within a safe and inclusive environment," shared Jeffrey Johnson, Chief People Officer and Chief of Staff at Teleperformance in the Philippines.

Teleperformance has remained steadfast in upholding its values through initiatives, such as, but not limited to, partnerships with the Department of Health (DOH) and Department of Labor and Employment (DOLE).

These collaborations have facilitated projects focused on HIV awareness, vaccinations, and the distribution of wellness kits to employees. By consistently upholding integrity in the workplace, Teleperformance has also retained its position among Cebu’s top 10 IT-BPM employers and has been recognized in the inaugural IT-BPM list of the Philippines’ Best Workplaces for 2023.

To learn more about Teleperformance Philippines, visit their website at www.teleperformance.com.

Teleperformance Philippines joins ICT Awards Hall of Fame

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Teleperformance (TP) Philippines, a multi-awarded digital business solutions provider and CX management leader, was inducted to the Hall of Fame roster at the 17th International ICT Awards - Philippines (IICTAP) held at the Marriott Manila Hotel.

The “leading and most prestigious ICT awards in the Philippines,” organized by the Canadian Chamber of Commerce of the Philippines (CanCham), honored TP and other sterling companies in the field of information and communications technology in the Philippines.

Teleperformance Philippines Chief Executive Officer and Country Head Francisco “Sisco” Lara welcomed the recognition saying, “It is remarkable to think that just months prior to this award by IICTAP, Teleperformance also gained a spot in the Philippines Best Workplaces, which was also such a huge deal given that it was backed by the team behind the Fortune 100 Best Companies to Work For. With this award and our recent triumph in adjacent award-giving bodies, TP has further advanced its leadership position in the industry.”

Before receiving the premier Hall of Fame award, Teleperformance was conferred by the IICTAP as the “BPO Employer of the Year” in 2011. Chief People Officer Jeffrey Johnson also shared his insight regarding the company’s most recent win, expressing gratitude to the Teleperformance Philippines family, and emphasizing the new challenge for the company to accomplish greater things in the industry.

“This victory wouldn’t be possible without the collective efforts of our people across all our sites in the country. With the company’s drive to expand in more cities and key areas supported by a stellar year-on-year growth, we are confident that we will continue to meet—and exceed—our exemplary record and achieve more in the coming years, Jeffrey stated.”

This year, Teleperformance celebrates its 26th year in the Philippines. The company stands proudly as one of the country’s top employers, providing rewarding, meaningful career opportunities for more than 50,000 Filipinos across 23 business sites in Luzon, Visayas, and Mindanao.

Teleperformance is the first business, the largest employer, and first BPO company in the Philippines to be certified Great Place to Work® (GPTW) since 2018. This year TP Philippines is set for its sixth consecutive GPTW® certification through an independent survey participated by over 50,000 employees from 23 sites across Luzon, Visayas, and Mindanao.

At the height of the COVID-19 pandemic, TP rolled out Cloud Campus, a state-of-the-art remote work and management solution that ensured job security for its employees and operational continuity for its clients and business. Now, the company has two Cloud Campus hubs, one in the northern Philippine province of Ilocos Norte and one in the southern Philippine city of General Santos.

To learn more about Teleperformance Philippines and TP Cloud Campus, visit their website at www.teleperformance.com.

Teleperformance march for LGBTQIA+ rights across the Philippines

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Teleperformance (TP), global leader in digital transformation and people experience management, marched along with allies and members of the LGBTQIA+ community on June 24–25 to support the call for gender equality and empowerment. The equal opportunity employer highlighted the slogan, “#FreeToBeMeAtTP,” for Pride March 2023.

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Teleperformance Philippines reported over 1,500 participants attending its various Pride March activities nationwide, exceeding the mobilization goal.

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Teleperformance is the first company and BPO firm in the Philippines to be certified Great Place to Work ® for five consecutive years and a back-to-back recipient of the Philippines Best Workplaces™ award this year.

Doubling down on its commitment to promote safe and empowering environments from the workplace and beyond, TP collaborated with the organizers of Pride PH, Northern Luzon Pride, Mandaue Pride March, and PrideFest Davao to champion the Pride March events held in Quezon City, Baguio, Cebu, and Davao.

TP Baguio delegates pose before marching at the Northern Luzon Pride 2023

Metro Manila delegates with the TP Cloud Campus Jeepney at the Quezon Memorial Circle

TP Cebu IT Park delegates to the Mandaue Pride March 2023

TP Davao delegates marching at the PrideFest Davao 2023

This year, the company recorded 1,500 participants at different Pride March locations in the country, breaking the five hundred mobilization target.

“The great thing about TP Pride is that it’s constantly evolving. So, when our employees have feedback and suggestions on how we can make TP Pride even better, we make sure to implement those things,” said Chief People Officer and Chief of Staff Jeffrey Johson.

“I am really, really proud of TP Pride because this program continues to get better and it continues to see more participation. I look forward to where the future will take us,” he added.

Several of the company’s Diversity, Equity, & Inclusion (DE&I) initiatives like TP Pride, a platform for gender awareness and gender sensitivity, are powered by grassroots advocates from different levels of the organization who regularly gather for learning, support, and community activities such as the annual Pride March across the country.

Aside from the annual Pride March, TP’s support has materialized with the creation of a Health Maintenance Organization (HMO) policy that caters to the particular medical needs of all employees, regardless of gender; and the commitment to advocacies, such as, but not limited to, the development of a comprehensive and industry-recognized HIV awareness program.

Another DE&I initiative, Teleperformance’s TP Women ensure equal representation and opportunities within the company’s workforce. In the Philippines, over 50% of employees are women across the board, including in management positions.

To learn more about Teleperformance Philippines, visit their website at www.teleperformance.com.

Teleperformance supports youth education for talent-building

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Teleperformance Philippines employees with senior high school students from PHINMA Southwestern University during ACCESS--their site tour as part of the TP Launchpad Program where TP opens its doors to graduating students to give them an idea of their work environment.

Teleperformance, the global leader in outsourced customer and citizen experience management and related digital services, recently announced the annual results of its sustainability initiative to support children’s education. Over 50 countries where Teleperformance Group operates were responsible for this effort, where more than 60,000 children in situations of vulnerability were supported as part of its proprietary corporate social responsibility program Citizen of the World.

“Teleperformance is always fortunate to give back to the communities through our CSR program, especially to support vulnerable children and their families,” said Clémentine Gauthier-Medina, Senior Vice President of Corporate Social Responsibility, Teleperformance Group. “We are ready to help and happy to contribute to building a future where they can thrive and reach their full potential, independently of challenging initial life conditions. Our company is grateful for partnering with committed and reputable NGOs, local governments, universities, and other stakeholders devoted to improving people’s lives worldwide.”

Francisco Lara, Teleperformance Philippines Chief Executive Officer, shares, “It is our mission at Teleperformance to provide development support and career opportunities to those with potential, regardless of their status, gender, or orientation. We will continue to uphold these worthy causes to enable underserved communities, improve people's lives, and provide access to opportunities that will one day reward them with life-long success in their chosen fields.”

In the Philippines, among these partnerships are with universities, student organizations, and government and industry institutions to help develop and hone around 10,000 young people on their flight to become future business services professionals.

Their most recent initiative is their partnership with Life Project for 4 Youth (LP4Y), a non-profit organization dedicated to the professional and social integration of young adults living in extreme poverty and exclusion. Teleperformance employees participate in volunteer opportunities to help youth participants at LP4Y centers, including mentorship programs and contact center skills training. Teleperformance also donated five million pesos in 2022 to sponsor 75 young people who will undergo the six-month LP4Y program of professional integration and character formation.

Teleperformance likewise donated to Project Angel Tree, a Department of Labor and Employment (DOLE) program under its Child Labor Prevention and Elimination Program. This project aims to aid victims of child labor, and Teleperformance provided shoes, clothes, bags, and office supplies.

To help Filipinos looking to upskill to increase their job market competitiveness, especially after the lockdowns, Teleperformance also launched the English Communication Webinar Series, which were live virtual sessions about various English and grammar topics. With English being a basic requirement for Teleperformance customer service agents, the sessions were taught by Teleperformance communication experts that benefited not just their employees but the general public.

In addition, Teleperformance partnered with the Department of Information and Communications Technology (DICT) and industry organizations such as the IT & Business Process Association of the Philippines (IBPAP) to focus on promoting talent development in the countryside by providing training opportunities for locals. In 2022, Teleperformance inked a partnership with the Negros Occidental Language Information Technology Center (NOLITC), wherein graduates of NOLITC and its associated institutions would be given priority in job application, screening and recruitment processing.

Moreover, Teleperformance formed the TP Launchpad, the company’s university relations program that helps build students’ capabilities and prepares them for future careers through mentorships and seminars, internships, mock interviews, and campus job fairs. The company also supported conferences that recognize and foster talent development and innovation among the youth. For instance, Teleperformance partnered with the Philippine Marketing Association to stage the StratMark Strategic Marketing Conference for Students and the Agora Youth Awards, which recognizes exemplary students in a marketing case competition.

Teleperformance employees continue to dedicate their time for education causes by participating in Brigada Eskwela, the Department of Education’s annual nationwide volunteer activity. Teleperformance volunteers visit public schools to do school maintenance and repairs in preparation for the opening of classes.

Teleperformance Citizen of the World aims to improve people’s lives worldwide by implementing various local social work initiatives. Learn more about Teleperformance’s philanthropic projects in different countries here.

Teleperformance donates Php 5 million to Life Project for Youth for social empowerment

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Teleperformance, a global leader in outsourced customer and citizen experience management, has made a donation to non-profit organization Life Project 4 Youth (LP4Y) to help prepare young Filipinos in capability building and in pursuing flourishing careers at Teleperformance.

The Php 5 million-donation demonstrates Teleperformance Philippines’ commitment in pursuing sustainable growth by investing in the country’s future: the Filipino youth.

Teleperformance and LP4Y formalize partnership. Teleperformance Founder, Chairman, and CEO Daniel Julien, Group COO Agustin Grisanti, Global Deputy COO Juan Carlos Hincapie, Transformation President Bhupender Singh, Global Business Development President Eric Dupuy, Teleperformance USA, Canada and Philippines CEO Mike Lytle, Teleperformance Philippines CEO Francisco Lara, Teleperformance Philippines COO Joey Marquez, Human Capital Resource Management Senior VP Jeffrey Johnson, and Training, Quality, and Analytics Senior VP Pierre Berube join LP4Y Coach & Project Leader Florent Besson, Country Coordinator Albane d' Harcourt, and LP4Y scholars at the donation presentation held at Teleperformance Philippines office

“We are awarding the amount of five million pesos as sponsorship for 75 youth who will undergo the six months LP4Y program of professional integration and character formation,” said Jeffrey Johnson, Senior Vice President for Human Capital Resource Management, during the donation presentation held recently as part of the Teleperformance Global Executive Leadership visit in Manila.

The newly minted partnership with LP4Y is set to promote youth inclusion by providing skills training and mentorship opportunities to young people in underserved communities. Teleperformance employees will also participate in volunteer opportunities to help youth participants at LP4Y centers, including mentorship programs and contact center skills training.

LP4Y is a Paris-based organization present in 14 countries that is dedicated to the professional and social integration of young adults living in extreme poverty and exclusion. Their training centers focus on training young people to build their life project and develop, through experience, the life skills and professional know-how necessary for their sustainable integration. Currently, they have three training centers in Manila, one in Cebu, and one in Cagayan de Oro.

LP4Y Country Coordinator Albane d' Harcourt, Project Lead for Partnerships and Fundraising Florent Besson, and Coach Rommel Gersava extended their organization’s gratitude together with six LP4Y Youth from Taguig and Payatas who also shared their stories of how LP4Y improved their lives.

“Created in 2009 in Manila, LP4Y expanded and is now operating on a worldwide scale. Our actions are all guided by a core value – we believe that all Youth have potential. That is why we are accompanying them to be entrepreneurs in their lives and shape their own futures,” shared LP4Y Coach & Project Leader for Partnership Florent Besson, who was present during the partnership signing.

Through its partnership with LP4Y, Teleperformance Philippines continues to advocate for this worthy cause to ensure that the youth from underserved communities gain better educational opportunities, as well as access to rewarding and life-long career prospects.

Teleperformance is an ardent proponent of Inclusive Employment through its TP for All Impact Sourcing programs that offer learning, skills development, and career opportunities for people regardless of their social, economic, educational, and physical circumstances.

Since 2012, Teleperformance Philippines has been a signatory of the United Nations Global Compact (UNGC), the most important global initiative in terms of sustainable development, by which the company ensures it continues to be a Force for Good in ways that benefit people and communities everywhere.

Through its corporate social responsibility arm Citizen of the World, Teleperformance has engaged their employees to participate in programs and donation drives. Moreover, Teleperformance Philippines sustains its partnership with Gawad Kalinga where a Teleperformance Citizen of the World Village was developed in Tanay, Rizal. One hundred homes were constructed for families and amenities including a community center, learning center, basketball court, and recreational room were also built. Teleperformance continues to support its residents through livelihood and entrepreneurship projects.

Teleperformance is the recipient of the Great Place to Work® certification, and is the first, the largest, and the only company in the Philippines to be Great Place to Work®-certified for five straight years. The company is also one of the Philippines’ Best Workplaces in 2022 and is part of the Asia’s Best Workplace List.

To learn more about Teleperformance Philippines, visit their website at www.teleperformance.ph.

Teleperformance Philippines commits to strengthen gender and disability inclusivity in the workplace

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Teleperformance (TP) Philippines, a leading global group in digitally integrated business services, raised awareness among their employees on the struggles that persons with disabilities (PWDs) encounter in the workplace and how to create an inclusive workplace for all.

In an internal forum titled “Interweaving Inclusion in our TP DNA,” which was organized by TP Women, Teleperformance’s gender inclusivity arm that aims to promote gender and disability inclusivity, TP featured key resource persons and Teleperformance Philippines employees as speakers on PWD inclusivity in the workplace, especially women with disabilities.

“No DE&I journey ever stops. It’s a constant process of having conversations, of learning, of growing, and of building a culture in the organization,” said Jeffrey Johnson, Senior Vice President of Human Capital Resource Management, in his opening remarks. “We do this not because we’re supposed to, but because it’s the right thing to do.”

During the forum, TP Philippines employees with disabilities recounted their experiences, observations, and recommendations in a roundtable discussion on being a person with disabilities in daily life and in the workplace.

Participating in the discussion was Marilyn Ventenilla, TP Women Chair and Senior Director of Communication and Marketing, who identifies herself as a PWD. “What we’re doing now is a significant first step,” said Ventenilla. “Learning, experiencing, and observing what persons with disabilities are going through are essential for us to empathize with them and understand their expectations.”

Meanwhile, among the guest speakers were Ryan Gersava, Founder and CEO of Virtualahan, Inc., and Jennifer Anne Mendoza, Membership and Client Care Specialist of the Philippine Business Coalition for Women Empowerment (PBCWE).

Jennifer Anne Mendoza of the PBCWE did a talk on disability inclusive leadership, addressing the need for inclusivity in the workplace and the added challenges of women employees with disabilities. “A workplace diversity and inclusion initiative that overlooks the issue of disability fails to address the needs of a large segment of the population,” said Mendoza.

Meanwhile, Ryan Gersava of Virtualahan, Inc., an online vocational school providing inclusive training and empowering companies to become inclusive employers, spoke about the importance of disclosure and the challenges of non-apparent disabilities and promoting disability-inclusive employment. “Disclosure is the key to solving the systemic and intergenerational problem,” said Gersava. “It is very personal and it is very difficult, and it requires a very strong support system: a strong support system that you and I can build together.”

The forum event closed with attending leaders making a digital pledge to actively promote and foster gender and disability inclusivity in the workplace. Leaders came up with personal ways on how they plan on doing so and shared them on the call. Among them was Teleperformance Philippines Chief Executive Officer Francisco Lara Padilla.

“It’s not enough to just talk about it. We’ve got to do something, we’ve got to prioritize it – especially if we want to achieve real changes,” said Lara in his closing remarks. “We may not have the answers 100% – but we will get there. We all have to start somewhere.”

Teleperformance Philippines also recently received their 5th consecutive Great Place to Work® Certification. The Great Place to Work® certification is awarded to companies based on its level of credibility, respect, fairness, pride, and camaraderie as surveyed by employees. TP Philippines was the first company to be certified in any industry and is the largest employer in the county to be certified this year.

To learn more about Teleperformance, visit their website at www.teleperformance.com.

Teleperformance Philippines wins multiple recognition at the 19th Quill awards

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Teleperformance (TP) Philippines recently won four awards for its pandemic and nation building efforts at the recent 19th Philippine Quill Awards organized by the International Association of Business Communicators (IABC) Philippines.

Among the awards Teleperformance received are recognition for four of its efforts – COVID-19 communication portal, 1Question Job Interview Bot, English Communication Webinar Series, and the Teleperformance Molino Recruitment Center Virtual Groundbreaking Event.

Teleperformance received an Award of Merit for the COVID-19 Employee Communication Microsite, a bespoke communications hub launched in the advent of the COVID-19 pandemic in the Philippines. The program resulted in a high rate of employee compliance to TP’s Health & Safety protocols onsite resulting in zero to minimally remote cases of infections onsite. They were also able to continue operations of all their 22 sites despite various degrees of lockdown and Community Quarantine classifications, most of which have been given the Safety Seal certification by local government and health agencies.

Meanwhile, TP also received an Award of Merit for the 1Q TPbot, also known as TP-in-3. It is the world’s first Smart 1Question Job Interview Bot and is a streamlined social and mobile recruitment bot on Facebook Messenger. This bot was created to help continue Teleperformance’s hiring process after the COVID-19 pandemic and the succeeding lockdown halted operations nationwide. In three easy steps – register, verify, interview – applicants were able to complete the interview process in a matter of minutes all found in a convenient gamified and challenging content on Facebook Messenger, resulting in approximately 35,000 completed automated interviews in just 7.5 months and a total of over 9,500 Filipinos hired in just a month.

As a response to the need for upskilling amid the pandemic, Teleperformance also launched the English Communication Webinar Series, which received an Award of Merit. The series provided free virtual English lessons on the company’s Facebook page for people looking to add and improve their skills through basic English topics such as pronunciation and accent, grammar and vocabulary, thought organization and coherence, and written communication. The series garnered nearly 33,000 attendees on Zoom and Facebook Live, over 727,000 Facebook offline viewers across its 18 seasons from April 2020 to October 2021, and received overwhelming positive feedback from attendees.

Lastly, TP also received an Award of Merit for the Teleperformance Molino Recruitment Center Virtual Groundbreaking Event. Amid the pandemic and rising unemployment in the country, Teleperformance opened its 22nd business site with the theme “Brave New Horizon” marking a new milestone and brave new venture from the company. The special event was graced by key government and industry partners and highlighted how Teleperformance Philippines continues to innovate and blaze trails, therefore contributing to the overall regional growth and economic recovery of the country.

“As a people company, these initiatives were a way for Teleperformance to give back not only to our employees but to Filipinos in need during the pandemic. Moving forward, we will continue to put our employees’ health and safety at the forefront of our operations as we continue to bounce back from the pandemic,” shared Teleperformance Philippines Chief Operations Officer Joey Marquez.

Teleperformance Philippines was recently certified Great Place to Work® for the 5th consecutive year and is the largest employer in the country to receive the certification. Through their various employee engagement programs including their Diversity, Equity & Inclusion initiatives, TP is able to maintain an inclusive workplace for all that prioritizes overall employee welfare and safety.

They currently employ around 56,000 employees nationwide and is looking to expand to the countryside to bring more career opportunities to more Filipinos. Recently, they also launched their 23rd business site in Ilocos Norte that follows a completely work-from-home model.

To learn more about Teleperformance, visit the Teleperformance website at www.teleperformance.com.

Teleperformance promotes work-at-home solution in Luzon with Cloud Campus Jeepney roadshow

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Teleperformance (TP) Philippines, the global leader in outsourced customer and citizen experience management and advanced related services, is bringing the TP Cloud Campus Jeepney on a roadshow across Luzon to promote work-at-home career opportunities through its Cloud Campus solution.

Cloud Campus Jeepney is Teleperformance’s innovative approach to job recruitment where TP brings work-at-home jobs to the provinces, tapping the Philippines’ vast countryside talent pool.

The Cloud Campus Jeepney has been touring key locations in Bulacan, Laguna, Cavite, Ilocos Norte, Ilocos Sur, La Union, and Pangasinan. The Jeepney will continue its roadshow in Urdaneta, Pangasinan from June 18 to 20. Its next stop is Tarlac from June 24 to 25 before heading to its last stop in the north in Pampanga from June 28 to 30. It will be making its last Luzon stop in Batangas from July 6 to 8.

Recently, the TP Cloud Campus Jeepney motorcade was also held around Laoag and San Nicolas, where TP launched their first Cloud Campus hub in Ilocos Norte. As the company’s 23rd business site, TP Cloud Campus Ilocos Norte will open more jobs for residents of the Ilocos region that will allow them to “work wherever they live and live wherever they love”. This site also hopes to contribute to the capability building and economic growth of the province.

The Department of Labor and Employment Regional Office 1 (DOLE RO1) Regional Director Atty. Evelyn Ramos shared during the event, “What Teleperformance is doing here in the Philippines is valuable. We gladly welcome here in Ilocos region the launching of Teleperformance Cloud Campus site, which is expected to pave the way for the employment of thousands of Ilocanos. Further, we also laud the virtual workforce platform for enabling a work at home business.”

Launched in the Philippines in early 2021, the Cloud Campus solution is the revolutionary and innovative new global operating model of Teleperformance, specifically designed to enable a socially enriched work-at-home environment, allowing brands to easily expand their business and deliver superior customer experiences through Teleperformance’s unique, cloud-centric solution.

Home-based interaction experts can work from anywhere and remain connected to their Teleperformance team through the Cloud Campus hubs, which come with innovative features to help employees stay engaged and connected, while maintaining operational efficiency. Currently, there are two main Teleperformance Cloud Campus hubs located at TP Fairview, Quezon City and at TP Aura, Taguig City and multiple smaller kiosks which serve as the operational command center of virtual teams.

“During the pandemic, Teleperformance Philippines was one with the industry in shifting to work-at-home and we’ve seen how this arrangement has benefited some of our workforce. As Teleperformance continues to grow and invest in the Philippines, we want to be able to give more people the option to work from wherever they live. Geography and location will no longer be a barrier when it comes to job opportunities; with TP Cloud Campus, they can pursue their career in the IT-BPM industry from wherever they are,” shared Teleperformance Philippines Chief Operations Officer Joey Marquez.

The new Teleperformance “Campus Culture” supports the employee’s physical and mental well-being, assisted by bespoke Technology, Analytics, and Process Excellence (T.A.P.TM) solutions that harness human insights, fun, teamwork, friendly competition, and continuous learning.

The Teleperformance Cloud Campus model also provides a comprehensive solution to companies looking at remote work as part of their growth plans in the new digital economy. It thoughtfully addresses the main concerns of companies for processes that are to be handled from a home environment, such as security, performance and control, and engagement of remote teams

“It’s a win-win solution as Teleperformance Cloud Campus allows companies to ensure the health and wellness of employees without compromising business continuity, which is a must in today’s digital economy,” Marquez noted.

To learn more about TP Cloud Campus, visit the Teleperformance website at www.teleperformance.com.

Teleperformance Philippines receives ISO 45001: 2018 certification for excellent occupational health and safety programs

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In line with their commitment to creating a safe workplace for all, Teleperformance (TP) Philippines, the global leader in outsourced omnichannel customer experience management, has been awarded the ISO 45001: 2018 certification.

Teleperformance Philippines gets ISO 45001: 2018 certification. Present during the ceremonies were (L-R) Rachel Cacabelos, TP Philippines VP for Human Resources and Communications & Marketing, SGS Sales Head Rose Mangubat, SGS Account Manager Nina Alejandro, TP Philippines Chief Operations Officer Joey Marquez, TP Philippines SVP for Human Capital Resource Management Jeffrey Johnson, and TP Philippines VP for Facilites & Administration Ed Punzalan

ISO 45001 or the Occupational Health and Safety Management System Certification is the world’s first International Standard for occupational health and safety (OHS). It promotes a safe and healthy working environment by providing a framework that allows organizations to identify and reduce their OHS risks, reduce potential for workplace accidents and illnesses and improve legislative compliance.

TP Philippines worked together with Standard Global Services (SGS), testing, inspection and certification company, who helped audit the company. To achieve the certification, TP Philippines underwent intensive training and design, and put in place several health and safety precautions in their business sites such as training of personnel, including doctors, nurses, safety officers, and first aiders; auditing of welfare facilities such as clinic, gym, washing, and sleeping areas; and an emergency management plan development which includes an emergency response team, site emergency response kit and first aid station. Moreover, TP Philippines initiated Policies and Program for the prevention and control of HIV-AIDS, Tuberculosis, and Hepatitis B in the workplace.

SGS Philippines Account Manager Nina Alejandro shared, “We are proud of Teleperformance Philippines management team’s commitment and participation to the organization’s processes which clearly manifested assurance in safety and customer satisfaction. Noteworthy was the optimism and enthusiasm of the team members to work together then with the audit team throughout the entire certification journey.”

TP Philippines Chief Operations Officer Joey Marquez also talked about the significance of the certification. “The health and safety of our people has always been on top of our priorities. Achieving this certification means that we are indeed a great workplace. This does not only help our workforce and our company, but we are also able to contribute to our commitment to the UN Sustainable Development Goals,” said Marquez.

The certification addresses four of the United Nation’s Sustainable Development Goals, namely, good health and wellbeing, decent work and economic growth, industry innovation and infrastructure, and sustainable cities and communities.

TP Philippines has so far successfully implemented 92% of COVID-19 Health and Safety protocols, whose performance was successfully audited by the OSH committee, including strict implementation of physical distancing, monitoring of body temperature upon entry, deployment of disinfection station, strict implementation of wearing of facemask within facilities, and requiring fit-to- work certificate for back to work employees, among others.

“Our commitment to occupational health and safety does not end with this certification. As we continue to navigate the new work environment, we are confident that Teleperformance Philippines is ready and equipped for bringing great interactions to our clients and to their customers, whether onsite or at home,” continued Marquez.

Last year, TP Philippines also launched TPVac, their own nationwide vaccination program, which was able to vaccinate nearly all of its onsite team members in 2021. TP also upholds the strictest safety standards in their business locations to protect their employees working onsite, with their Bacolod site being awarded a Certificate of Safety Seal for its compliance to health and safety protocols against COVID-19.

In 2021, TP Philippines was also certified Great Place to Work® for the fourth consecutive year and recently became part of the Philippines Best Workplaces™ list. These achievements were determined through creating globally exceptional employee experiences, high-trust relationships, and workplaces that are fair and equal for all through initiatives such as TP Women and TP Pride, as well as partnerships with organizations to bring employment to marginalized communities such as persons with disabilities (PWD) and indigenous people.

To know more about Teleperformance Philippines, visit their website at www.teleperformance.com.

Teleperformance recognized in the Philippines Best Workplaces™ 2022 by Great Place to Work® Philippines

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Teleperformance has just been awarded as one of the Philippines Best Workplaces™ in 2022. This was announced during the virtual reveal that premiered live on Great Place to Work® Philippines via YouTube.

In total, 25 workplaces are ranked as “Philippines Best Workplaces” according to research and consulting firm, Great Place to Work® Philippines.

The Philippines Best Workplaces™ List is highly competitive. Regarded as the global authority on workplace culture, seasoned consultants from Great Place to Work® curate the List using rigorous analytics and confidential employee feedback. Companies are only considered if they are first, a Great Place to Work-Certified™ organization. In the qualifying year of 2021, nearly 100 companies in the Philippines were Great Place to Work-Certified™. (Only companies who attain at least 65% on Great Place to Work® Trust Index© Survey can attain the Certification.)

Great Place to Work® is the only company culture award in the world that selects winners based on how fairly employees are treated and what their workplace experience is like. Companies are assessed on how well they are creating a great employee experience that cuts across race, gender, age, disability status, or any aspect of who employees are or what their role is.

“With the continuous disruptions that companies face, the Best Workplaces in the Philippines remain grounded in their purpose and values. They continue to put their people first. They prioritize the holistic well-being of their employees as fatigue and burnout become more evident in workplaces,” says Antoniette Mendoza-Talosig, Managing Partner of Great Place to Work® Philippines and Principal Consultant of Great Place to Work® ASEAN.

Teleperformance Philippines Chief Operations Officer Joey Marquez underlined the significance of this achievement: "This milestone gives us the perfect opportunity to showcase our values, the Teleperformance culture, and the great work of our people in delivering excellent customer service to our customers, clients, and stakeholders. This recognition further inspires us to create more remarkable experiences for our people – whether they may be working in one of business sites across the country, or in their homes."

Teleperformance said that they will continue to move forward towards their goals while upholding the high standards of being a Best Place to Work™. The company also looks forward to giving back through the Citizen of the World corporate sustainability programs and initiatives. Most of all, Teleperformance will carry on fostering a TP culture that is diverse, equitable, and inclusive for all.

Teleperformance has been certified Great Place to Work® in the Philippines consecutively in the last four years, becoming the first company in the Philippines to achieve this feat. The Trust Index Survey conducted in 2021 by the Great Place to Work® Institute had the highest participation rate among the Teleperformance Philippines employees across all 22 business sites.

During the pandemic, employee initiatives held by Teleperformance were recognized by various sectors such as the Safety Seal Committee certifying Teleperformance business sites that ensure health and safety protocols against COVID-19. Teleperformance also rolled out free COVID-19 vaccination for employees through the TPVac program and currently has a partnership with the government to conduct vaccinations in various Teleperformance Philippines workplaces for employees and their loved ones.

In addition, Teleperformance celebrates diversity and inclusion through empowering both Women and the LGBTQ+ community through their TP Women and TP Pride councils as they raise awareness and educate employees through year-long initiatives. They also have a comprehensive HIV/AIDS program that has been awarded the Duyan Ambassador Award from Project Red Ribbon and recognized by the Philippine Financial & Inter-Industry Pride (PFIP).

To know more about Teleperformance Philippines, visit their website at www.teleperformance.com.