Hotel Casiana GM Clive Aranha Shares the Real Work Behind Great Guest Experiences on PLDT Enterprise’s ROI’d to Success with Hustleshare
Clive Aranha, General Manager of Hotel Casiana & Events Center, together with his dedicated team, continues to deliver seamless guest experiences—powered by reliable connectivity and digital solutions from PLDT Enterprise
For Clive Aranha, General Manager of Hotel Casiana, hospitality is about earning every guest’s trust, one thoughtful detail at a time—whether it’s a warm greeting, a child’s smile in the play club, or a wedding that goes off without a hitch.
“At Hotel Casiana, our mission is to delight discerning travelers by curating extraordinary experiences and unforgettable memories,” said Aranha.
Hotel Casiana, located along the scenic Tagaytay-Nasugbu highway, is a ten-story sanctuary that marries Scandinavian aesthetics with Filipino warmth. Built to accommodate families, corporate teams, and eventgoers alike, the hotel offers premium amenities such as a heated pool, wellness center, children’s carousel, and a variety of versatile function rooms.
In the latest episode of ROI’d to Success, the business podcast of PLDT Enterprise in partnership with Hustleshare, Aranha shares how a childhood fascination with hotel life turned into a lifelong mission to create an extraordinary guest experience in Tagaytay.
“I had a neighbor who worked on cruise ships, and he would always share stories about the different countries he visited,” shared Aranha, recalling the moment his interest in the hospitality industry began.
“I’ve been fascinated by the idea of traveling the world and getting paid for it since I was in fourth grade,” shared Aranha. “I’ve always enjoyed interacting with people and exploring different cuisines, which naturally led me to the hospitality industry. As I began my career, I quickly realized the sacrifices and challenges that come with succeeding in this field. But I also believe that many of the skills we develop in hospitality, particularly in dealing with people, are applicable across various careers. That’s what makes this job truly fulfilling for me.”
But behind the luxury is a team that’s been forged through real challenges. From navigating the abrupt decline in bookings during the pandemic to training a team grounded in empathy and precision, Aranha emphasizes that leadership means growing with your people, not above them.
“It’s not about ‘I,’ it’s about ‘we,’” Aranha shares. “Success is when your team feels like they’re part of something greater.”
A Partnership Built for Reliability and Growth
As Hotel Casiana’s reputation for reliable service grew, so did the demands for fast, uninterrupted operations—especially during peak seasons. To support its commitment to guest satisfaction, Hotel Casiana partnered with PLDT Enterprise to enhance its digital infrastructure.
With PLDT iGate and trunkline services now in place, the hotel has transformed its day-to-day operations. Guests enjoy smoother online bookings, event teams coordinate seamlessly across departments, and staff communication remains uninterrupted during critical moments.
“When I joined Hotel Casiana, I made it a point to identify recurring issues raised by our guests and one of the most pressing was connectivity,” said Aranha. “Thankfully, we were able to partner with PLDT Enterprise, who provided reliable solutions like iGate. This significantly improved our Wi-Fi, which is critical in today’s guest experience. We’ve also started adopting paperless, eco-friendly technologies like QR codes, and are now exploring AI integrations. PLDT Enterprise continues to play a key role in our digital transformation.”
Since the partnership with PLDT Enterprise, Hotel Casiana now attributes 12% of its total yearly bookings to online platforms. In 2026, a new hotel will be opened in Mexico, Pampanga, and Aranha looks forward to continuing the partnership with PLDT Enterprise, bringing its technology and innovation offerings to the new establishment.
“We’re in the business of making people feel taken care of,” Aranha says. “The right tools let us do that consistently, even when the hotel is fully booked. That’s where tech meets trust.”
Jay Lagdameo, Vice President and Head of Enterprise Revenue Group at PLDT Enterprise, also expressed his pride in the growing partnership: “Hotel Casiana exemplifies how hospitality is evolving with the help of reliable technology. We’re proud to support their journey in delivering outstanding guest experiences through stable connectivity and digital tools. At PLDT Enterprise, we believe in empowering businesses like Hotel Casiana to thrive—not just in key cities, but in regional growth centers like Tagaytay where tourism and service excellence continue to grow.”
Powering Philippine Hospitality with Purpose
The partnership between PLDT Enterprise and Hotel Casiana reflects a shared mission: to equip Filipino businesses with technology that lets them do what they do best—connect with people.
“We’re in the business of making people feel taken care of,” says Aranha. “Technology doesn’t replace that. But when it’s done right, it empowers us to do it better.
