“The name MOVE signifies us better as the digital arm of Capital A, and reiterates our commitment to move people, ideas and innovation forward within the travel space. Imagine seamless access to travel and financial services on one single platform, with integrated financial features such as balance display, top-up and payments from BigPay and further strengthening the value proposition of airasia move as the travel app of choice. My role as the Executive Chairman of MOVE will be to enhance synergy between both businesses. With this change, the market can expect an enriching user experience aside from more integration of BigPay features within the airasia Superapp (now airasia move) very soon” said Tony Fernandes, Executive Chairman of MOVE.
September 20, 2023
airasia Digital announces next MOVE, unveiling new era of travel innovation
June 30, 2023
Explore the World with the new airasia Superapp!
December 10, 2021
AirAsia Philippines soars with Unbreakable Commitment to remain resilient amid crisis
Airlines world over continue to look at ways to overcome the significant challenges brought by the on-going effects of the COVID-19 pandemic. The restrictions on international and domestic travel caused ripples of setbacks which necessitates collaboration among industry players to enable themselves to bounce back stronger.
For AirAsia Philippines, their struggles from the pandemic prompted them to renew their unbreakable commitment to serve their guests despite turbulent times. No matter how dark the clouds seem during the flight, there is always a silver lining amid the storm.
“I shall never forget March 19, 2020. There was a total lockdown; all flights were canceled, and the airports were closed. It was tough…We know that it will take us two to three months to get back our commercial flights, thus we have to be agile,” said AirAsia Philippines Chief Executive Officer Ricky Isla.
The company immediately implemented multi-layered approaches to safety, such as enforcing rigorous sanitation processes on the ground, inside the aircraft, equipping their ground staff, pilots, and cabin crew with protective equipment, thermal screening, and implementing strict social distancing, among others.
“The most important question that our passengers would always challenge us is, is it safe to ride in an aircraft considering that you’re close to your seatmate? But to us, we made sure that there’s proper education regarding our Highly Efficient Particulate Air Filtration process. Because of that, we were able to rebuild immediately the confidence of our passengers to fly…” Isla noted.
While commercial flights are still recovering, AirAsia shifted to chartered flights for both passengers and cargo. In partnership with various government agencies, AirAsia safely mounted chartered repatriation flights among Overseas Filipino Workers (OFWs) to help them return to their provinces to reunite with their families. They also accommodated chartered trips to transport personal protective equipment (PPEs) and medical supplies to the country, which are essential for medical front liners in the fight against COVID-19.
The volatile climate did not prevent the business from seeing the silver lining on the horizon. In fact, it opened doors of opportunities for growth and expansion as it launched airasiaSuper App, the fastest growing digital, travel, and lifestyle platform that features not only flights but flights plus hotel bundles under snap, unlimited deals, cargo and logistics venture Teleport and soon more offerings that will cater to the growing eCommerce business in the Philippines.
AirAsia augmented their customer services to better assist the concerns of their guests through an efficient customer interface to address queries on changing traveling requirements effectively.. They also adopted contactless solutions to seamlessly verify passenger information through FACES, a facial recognition technology pioneered, developed and operated by AirAsia which will replace boarding passes and make traveling in the new normal better, convenient and unique.
This was made possible by having a reliable partner who provided them with the necessary support in embracing technology to adapt to the new normal. PLDT Enterprise, through its ICT arm ePLDT, supported AirAsia in providing exceptional customer experience to their patrons. Through its slew of digital solutions, AirAsia was able to uphold its unbreakable commitment to keeping its customers satisfied despite all the regulations they need to follow.
“During this pandemic, we made sure that PLDT Enterprise was with us the whole time. They provided AirAsia with a very well-managed Emergency Disaster Hotline Service, through ePLDT, which is powered by Curo Teknika,” Isla said.
Moreover, with the launch of the AirAsia Super App in the Philippines, they expanded their presence in providing a comprehensive travel experience to passengers, as they now also assist other travel necessities, including bookings for hotel and medical requirements, shopping, and activities, among others.
“AirAsia is known to be a disruptor in the industry. With the help of our Malaysian group and all other subsidiaries in Indonesia, Thailand, and Japan, we transformed into a digital airline company.; we are now more than just an airline,” Isla added.
“Marami pong salamat sa ePLDT. The service aims to support a full online customer service delivery for AirAsia and it's complete with all the digital platforms which are conducive to our customers to address all their needs even beyond post pandemic. And we will continue to build this up aside from our AVA (Allstar Virtual Assistant); we will make sure that our ePLDT powered by Curo Teknika is with us the whole time,” Isla highlighted.
“We are very happy that we shall be keeping this partnership with PLDT Enterprise as we progress and move forward to a better pandemic-free future.”
PLDT Enterprise’s Unbreakable Commitment campaign highlights its collaboration with businesses and organizations in the country to demonstrate how creating partnerships has helped companies succeed amid various challenges and in turn, contribute to the lives of Filipinos.
The campaign also reinforces PLDT Enterprise’s unbreakable commitment to empowering organizations through technology.
“PLDT Enterprise is a reliable partner that companies can depend on for technologies that will empower their business to overcome the limitations of face-to-face transactions. During these times, companies are left with no choice but to go digital and it is our unbreakable commitment in PLDT Enterprise to value their trust by delivering solutions that will take their business to greater heights,” said Jojo Gendrano, FVP and Head for PLDT and Smart Enterprise.
PLDT Enterprise and ePLDT have been instrumental to companies including AirAsia Philippines. as it takes off on its journey to business recovery. The times have been turbulent, and the skies have been dark, but with the help of the right partner who catapulted the business to reach its goals, the business found boundless opportunities onboard.
Watch AirAsia’s interview here: https://youtu.be/cFtMyPLSkuk
For more information, visit pldtenterprise.com.
April 18, 2020
AirAsia announces resumption of domestic flights
August 5, 2019
AirAsia senior leadership changes to drive growth and profitability in the Philippines
February 16, 2019
Adventure mode on, anytime and anywhere with the AirAsia Credit Card
January 22, 2019
AirAsia now flies from Clark to Seoul, South Korea
“The future of aviation, travel, and tourism is taking shape in Clark. Now more than ever, Clark is truly saving us from air traffic congestion, and enabling airlines and travelers to enjoy the convenience of traveling. Today’s inaugural flight is a fantas tic opportunity for Filipino travelers to explore and experience winter in Korea,” Monreal added.
November 15, 2018
AirAsia paints the skies (RED), featuring 88rising
AirAsia Group CEO Tony Fernandes (centre), (RED) CEO Deborah Dugan (centre left) and 88rising Founder and CEO Sean Miyashiro (centre right) flanked by AirAsia cabin crew at the livery launch. |
AirAsia and AirAsia X champions at the 2019 AirlineRatings.com Airline Excellence Awards
AirAsia Group CEO Tan Sri Tony Fernandes said,
“We are proud to be recognised as champions and thrilled to see our industry peers appreciate the efforts we’ve made in areas of operational safety and innovation.
“This award is significant because it highlights the important role AirAsia has played in making air travel possible for hundreds of millions of people. This award also casts light on the work we’ve done to be the best in safety and passenger experience.”
AirAsia X Malaysia CEO Benyamin Ismail said,
“These awards are testament to the incredible efforts of our Allstar staff who live and breathe our values ‘Safety Always’ and ‘People First’ each and every day.
“Being recognised and rated by experts in the industry helps to ensure our team remains motivated to develop and understand the drivers associated with safety and customer service excellence.”
Commenting on the award,
AirlineRatings.com Editor-in-Chief Geoffrey Thomas, said
“The win was richly deserved. Mr Fernandes and AirAsia X Malaysia Chief Executive Officer Benyamin Ismail have done an outstanding job guiding the airlines to their market dominant position.
“These airlines have made travel affordable for tens of millions throughout Asia and they offer outstanding value and a great experience.”
October 2, 2018
UFC and AirAsia deliver first-time Octagon(R) Branding for UFC(R) 229: Khabib vs McGregor Partnership
"AirAsia is one of the most widely recognized brands throughout Asia – Pacific and they are a perfect partner to help us build positive brand awareness for UFC,” UFC President Dana White said. “This partnership is a great fit and we look forward to launching more exciting experiences for our fans.”
"We are thrilled to be part of a UFC world first," said Tan Sri Tony Fernandes, Group Chief Executive Officer of AirAsia. "AirAsia and UFC share the same values and vision, and we see the weigh-in and Octagon takeover as a perfect opportunity to leverage this affinity and connect with MMA fans around the world. We look forward to having amazing athletes fight out of the AirAsia red corner."
August 3, 2018
AirAsia is Bohol’s official airline partner for Sandugo Festival 2018
July 19, 2018
Celebrates a Decade of World's Best! #WeAreAllChampions AirAsia
Ms. Universe 2015 Pia Wurtzbach with (R-L) , Director of Flight Operations Gomer Monreal First Officer Khristine Boniel, Capt. Kintanar, flanked by Cabin Crew
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(Third from right standing) AirAsia Group CEO Tony Fernandes, (Sixth from right standing) Founder of AirAsia Dato Pahamin Ab Rajab, AirAsia CEOs and Cabin Crew. |