Cebu Pacific adds flights to Singapore from Manila and Cebu - Intends to fly 2x daily from Manila and 3x weekly from Cebu in July

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The Philippines’ leading airline, Cebu Pacific, continues to boost its international network as it ramps up flights to Singapore from two of its largest hubs, Manila and Cebu.

CEB doubles its daily frequency between Manila and Singapore on July 1 as it adds a morning schedule option for everyJuan. Flight 5J 813 is scheduled to depart Ninoy Aquino International Airport Terminal 3 at 5:35AM, and is set to arrive at Changi Airport at 9:20AM. Its return flight, 5J 814, is scheduled to leave Singapore at 10:15AM, and arrive in Manila at 2:00PM.

On July 15, CEB intends to restart its flights between Cebu and Singapore, beginning with a thrice weekly frequency (Monday, Wednesday, and Friday). Flight 5J 547 is scheduled to depart Mactan Cebu International Airport Terminal 2 at 11:05PM, and is set to arrive at Changi Airport by 3:00AM the following day. Its return flight, 5J 548, with flights every Tuesday, Thursday, and Saturday, is scheduled to leave Singapore at 4:00AM, and arrive in Manila at 8:05AM.

“We are delighted to continue ramping-up our international flight frequencies, not only in Manila, but also in Cebu. We know majority of the travelling public have been looking forward to travel internationally again, especially since a lot of countries have eased their restrictions. We continue to work towards the expansion of our international network while we maintain operating over 100% of our pre-pandemic domestic capacity,” said Xander Lao, CEB Chief Commercial Officer.

Fully vaccinated travelers flying to Singapore are no longer required to submit a pre-departure COVID 19 test. They must instead present their proof of full vaccination (VaxCertPH or BOQ Yellow Card), and fill out a Singapore Arrival card three (3) days before arrival. For more information, passengers may refer to CEB Travel reminders page for the latest updates and complete travel guidelines to their destination.

CEB continues to offer its guaranteed low fares to stimulate travel across its flight network. It continues to implement a multi-layered approach to safety, while it operates with a 100% fully vaccinated crew, 95% of whom have been boosted – all to ensure every Juan flies safely and conveniently on Cebu Pacific.

Experience a year of adventures with thousands of GetGo points

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Imagine traveling around the world and visiting your bucket list destinations with no worries. Think of all the fresh experiences you can get by flying to uncharted territories. Well, dreams come true as Cebu Pacific and GetGo continue to surprise Filipinos with more than just exciting new routes and low fares.

As gratitude to the people who believed and flew with the airline from the start, Cebu Pacific and GetGo rewarded its 150 millionth passenger with 150,000 GetGo points for free flights. That’s enough points to fly around the world to experience amazing holidays and vacation getaways!

With thousands of GetGo points, you can surely create countless memories with friends and loved ones. Here are some destinations that you can fly to for a year of adventures!

New Year in Sydney 

GetGo year-round fare: 34,330 points

Welcome an adventure-filled year with an unforgettable experience at the New Year’s Eve capital of the world. Along Sydney Harbor’s beautiful shores, you can join excited onlookers as they wait for the spectacle of colorful fireworks and lively music when the clock strikes twelve. Drop by the Sydney Opera House and get front row seats to an Opera Gala featuring local artists and musicians. You can also go on a cruise with great food while enjoying the stunning 360-degree view of the city nightscape as you wait for the New Year celebrations.

Spring in Tokyo

GetGo year-round fare: 38,600 points

Fall in love with the breathtaking scene of cherry blossoms at the heart of Japan. Springtime in Tokyo is the best season to visit as you can witness the beautiful sakura in full bloom on streets, parks, and even riversides. You can also go to yozakura, a night-time sakura viewing event, where you can see the charm of the flowers in the dark. Spring is also popular for festivals like Sanja Matsuri, Tokyo’s largest and wildest festival, where tourists can participate and enjoy with the locals.

Summer in Guam

GetGo year-round fare: 29,000 points

Bask in the tropical sunlight and take pleasure in the exquisite white sand beaches of Guam. Summer is an ideal time to fly to Guam as its environment provides an exciting opportunity for water activities such as surfing, scuba diving, parasailing, and jet skiing. Nightlife in Guam is also one of the things that you should look forward to when you visit. You can buy locally made souvenirs at the Chamorro Village Wednesday Night Market or you can dance the night away at bars and clubs at Tumon Village.

Autumn in Taiwan

GetGo year-round fare: 9,330 points

More than just being home to many night markets, Taiwan is also known for its captivating sceneries of maple trees. The autumn season, which falls on September to November, is an ideal time to visit Taiwan as its cool, chilly weather makes for a great hiking experience in the mountains. You can go to Manapan Mountain Trail to breathe in fresh air and admire the fascinating landscape of colors of the maple leaves and autumn flowers. You can also plan a trip to a local hot spring to escape the island’s cold breeze.

Christmas in Seoul

GetGo year-round fare: 16,670 points

Winter in South Korea may be harsh, but it does not stop residents from having a good time and celebrating a memorable White Christmas. Bright, vibrant lights cover the streets and Christmas carols fill the air of Seoul. Malls and theme parks are decorated with unique ornaments to keep the Christmas spirit alive. Throughout the bustling city, you can enjoy lively performances, festivals, and parades for a Christmas to remember. You can also try ice fishing in Pyeongchang, ice skating in Yeouido, sledding in Everland, or skiing at Gyeonggi-do.

Indeed, GetGo makes traveling more exciting with its rewarding points that take you to places you have never been before! So where would you go with 150,000 points? Share your thoughts with us on GetGoPH’s official pages on Facebook, Twitter and Instagram.

For more information on memberships and partners, visit www.getgo.com.ph, or call +632 71-GETGO (43846).

Cebu Pacific Air doubles up on customer-first efforts, invests in Customer Command Center

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Cebu Pacific Air, the Philippines' leading carrier, invests in 24/7 Customer Command Center equipped with social monitoring, publishing and engagement tools.

CEB is among the first airlines in Asia to invest in an integrated facility and technology for social intelligence and customer engagement.

Jala De Paz, Director for Customer Care

CEB goes all out in its customer-first initiatives, with the unveiling of its Customer Command Center to ensure that the right information to be given to he right people at the right time and the CEB Customer tasked to assist travelers on their concerns and inquiries.

The CEB command center, which went online last August, is manned by a 55-strong integrated customer care team. Aside from CEB's official Facebook and Twitter pages, they also handle schedule changes through the hotline. The team also works closely with the airline's Network Control Center, especially during weather or other flight disruptions, so it can provide passengers with the most updated information and options.

The integrated CEB Customer Command Center has created a heightened awareness of customer needs. Since the facility was put online, response time on CEB's official social media accounts went up from two days to hours, even as fast as eight minutes.

'The Customer Command Center is the physical representation of our enhanced customer-first efforts. Our long-term goal is to build lasting relationships with our customers, and this is an airline-wide initiative, driven by data, technology and a lot of heart,' said Candice Iyog, Vice President for Marketing and Distribution of Cebu Pacific.

Candice Iyog, Vice President for Marketing and Distribution of Cebu Pacific

CEB has been ramping-up investments to boost customer satisfaction and experience with the airline. The carrier aims to improve its Satisfactory Rating from its own passenger post-flight surveys over the coming months.

Aimed at improving and personalizing communications with customers, the Customer Command Center allows CEB's customer care team to better address passenger concerns by providing relevant and timely information and updates. The facility makes it easier to engage customers and understand how CEB services are resonating with them.

Shashank Nigam, CEO of SimpliFlying, a leading global aviation marketing consulting firm, for his part, noted that social media has become integral to keeping conversations and engagement with customers. In its Airline Social Media Outlook for 2017, SimpliFlying found that social media teams have proven critical to airlines even in handling travel disruptions.

SimpliFlying initiated the command center strategy for Cebu Pacific in 2016. Nigam noted that, 'Cebu Pacific is the first low-cost carrier in Asia to invest in a 24/7 customer command center. It is a testament to Cebu Pacific's commitment to its customers, by using social media to reach and respond to passengers when it's needed the most.'

The new CEB Customer Command Center is the result of a broader transformation across the airline, where customer care and passenger experience are increasingly entrenched in the airline's operations. Recently, CEB has allocated over PHP100 Million for 35 DPLs (Disabled passenger Lifts)-the first carrier to invest in facilities that cater to the needs of Persons with Disabilities (PWDs) and Persons with Reduced Mobility (PRMs). The DPLs will allow PWDs and PRMs to board and deplane aircraft safely, easily and more comfortably.

About Cebu Pacific (Cebu Air Inc.) (PSE: CEB)

Cebu Air Inc. is the largest carrier in the Philippine air transportation industry, offering its low-cost services to more destinations and routes with higher flight frequency within the Philippines than any other airline. CEB currently offers flights to a total of 37 domestic and 25 international destinations, operating an extensive network across Asia, Australia, the Middle East, and the US. Its 61-strong fleet is comprised of two Airbus A319, 36 Airbus A320 and eight Airbus A330. Between 2017 and 2022, CEB expects delivery of 7 more brand-new Airbus A321ceo and 32 Airbus A321neo aircraft.

For bookings and inquiries, guests can visit www.cebupacificair.com or call the reservation hotlines (+632)7020-888 or (+6332)230-8888. The latest seat sales can be found on CEB's official Twitter (@CebuPacificAir) and Facebook pages.

Guests may also download the Cebu Pacific official mobile app on the App Store and Google Play.