PLDT, Voyager launch concierge service of social commerce platform TackThis!

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Online store creator to help more Filipino businesses go digital

Most businesses in the Philippines - large and small - recognize the potential of eCommerce, but only few are ready for the unique challenges that come with selling to customers online.

To address this gap, Voyager Innovations (Voyager), the digital unit of PLDT and Smart, together with PLDT Alpha and PLDT SME Nation, has launched today its premium concierge service for online store creator TackThis! to over a thousand partner businesses so they can quickly and efficiently build their own branded digital commerce footprint that incorporates a seamless social shopping experience for customers.

As a platform, TackThis! enables businesses to set up their online shops in just a matter of minutes. They can then “tack” their store to Facebook and other websites and the platform facilitates the customer’s entire digital commerce journey - beginning from the point of order, through the management of inventory, and ending with fulfillment and payment.

The premium concierge service aims to enable larger retailers who need a more comprehensive suite of features on top of the basic offerings of TackThis! Together with the wide array of solutions from PLDT Alpha and PLDT SME Nation, TackThis! is seen to further boost digital commerce in the country. 

“At Voyager, we believe that eCommerce is one of the building blocks of the digital economy. TackThis! is already changing eCommerce as it integrates the social shopping experience. Meanwhile, our partners can benefit from the one-stop solution that TackThis! provides, including our enhanced concierge service,” said Mitch Padua, vice president and head of digital commerce at Voyager Innovations.

“The premium concierge service gives retailers an end-to-end service that streamlines their online store requirements. This way, businesses don’t have to allocate huge resources in maintaining their online stores. TackThis! allows them to focus on what they know best: selling their products,” said Kat Luna-Abelarde, First Vice President and Head of PLDT SME Business.

The advanced features that come as a part of the concierge service include professional services for an effortless online store creation as well as hassle-free store management of logistics, payments and customer service via a team of TackThis! Ambassadors.

The concierge service also includes store marketing via placement on Takatack, the sister site of TackThis! Takatack is now the largest online shopping discovery platform that aggregates and promotes not only offerings from the thousands of merchants who have established their online shops through TackThis!, but also products from other online stores and retailers in the country including Rocket Internet-backed Zalora and Lazada.

Tackthis! has over 30,000 merchants in Singapore, Malaysia and the Philippines with more than 400 merchants already part of the premium Tackthis! Concierge Program - an end to end solution tailored to get retailers selling online quickly.

An industry trend analysis released by BMI Research last July estimated that 82% of all Internet users in the country or around 22 million Filipinos shop online. Retail sales account for USD207 billion but only 0.6% accounts for online retail.

The growth rate for eCommerce is high. A 2014 study by Ken Research estimates that Philippine eCommerce can expect a 101.4% annual growth rate from 2013 through 2018 due to increasingly heavier Internet usage and mobile penetration.

Out of the over one million registered businesses in the country, it is estimated that only 1% have a website. In the past, a company would have had to hire a large development and operations team to establish their digital footprint. TackThis! provides the simplicity and ease of having an online store. TackThis! aims to help businesses tap into this huge opportunity to reach more Filipinos going and shopping online. 

To know more about TackThis!, please visit: www.tackthis.com.ph/

To know more about Takatack, please visit: www.takatack.com/

Google Apps for Work for SMEs now available via PLDT SME Nation

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Google Philippines Country Manager Ken Lingan talks about digital solutions for small businesses during the launch of PLDT SME Nation’s Small Business Month.

In this digital age of borderless work spaces and online marketplaces, an efficient system of collaboration is crucial for SMEs (small to medium enterprises) to thrive.

To help SMEs improve operational efficiencies, enhance productivity and consequently, improve revenues, PLDT SME Nation, through ePLDT subsidiary IPC®, an Internet data center and cloud services company, now offersGoogle Apps for Work to the Philippine SMEs, which account for about 90% of all local businesses.

Google Apps for Work is a collaboration suite packed with cost-saving, productivity and efficiency promoting tools that will enable co-workers to effectively work together from anywhere. The applications are categorized according to functionality—Communicate, Collaborate, Manage and Store.

Under Communicate, featured applications include Gmail, Hangouts, Calendar and Google+. For Collaborate, applications included are Sheets, Forms, Docs, Slides and Sites. For storage, SMEs can take advantage of Google Drive, and for management purposes, Google Admin and Vault.

“When it comes to web-based products and applications, Google is known for reliability and innovation,” PLDT First Vice President and Head of SME Business Kat Luna-Abelarde said. “We look forward to being able to offer their industry-leading products and applications to our local SMEs. With IPC® and PLDT, SMEs can be assured of reliable and 24/7 customer support together with Google’s best-in-class products.”

Because Google Apps for Work is web- or Internet-based, it can help SMEs, whether with 10 or 10,000 employees, reduce operational costs including maintenance and capital investments. In fact, studies have shown that shifting from on-site to web-based applications can contribute to up to 85 percent worth of energy savings.

For budding businesses, Google Apps for Work can aid companies in establishing their unique brand. It allows SMEs to integrate their domain name in their e-mail addresses, hosted by Google’s network. For start-ups, an official e-mail domain goes a long way in reinforcing credibility among potential and existing clients.

This suite of collaboration application can also help improve coordination and communication among work mates particularly when they are out of office. For instance, co-workers can conduct meetings remotely using Google Hangouts and jointly review documents using Google Sheets or Google Docs.

Additionally, SMEs can use Google Apps for Work’s Admin and Vault applications to enhance data security and management especially of sensitive information. This is particularly helpful for easily managing office devices and configuring security settings so data stays safe. In cases of resigning employees, Vault can be used to manage, retain, search and export e-mail and on-the-record chats.

Alberto added, “Google Apps for Work is a convenient and cost-efficient way to harness the benefits of today’s rapidly advancing technology. With our reliable and powerful network infrastructures, SMEs can overcome the barriers that eventually lead to low productivity.”

SMEs can choose between two packages — the basic Google Apps for Work , priced at US$50 annually per user, and Google Drive for Work, at US$120 annually per user, which has all the inclusions of Google Apps for Work but is powered up by unlimited storage. Both packages come with mobility devices, such as tablets and pocket WiFi devices, as add-ons. PLDT subscribers also have the advantage of being able to upgrade to hardware and connectivity bundles to supplement work place tools.

To find out more about Google Apps for Work, log on to ipc.ph.

Three Industry Leaders: PLDT SME Nation, Samsung Philippines and Microsoft Philippines forge a Partnership to Empower SMEs with Broadband and Digital Solutions

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The Philippines’ fast-growing digital, social and mobile users definitely creates unprecedented opportunities for the 800,000 strong small and medium enterprise (SME) market segment. However, the challenge today is how SMEs can efficiently tap and engage this community.

Today, there are over 34 million Facebook users, over 10 million Twitter followers and with over 44 million Filipino internet users and counting. 

With this, PLDT SME Nation partners with Samsung & Microsoft Philippines to create innovative business solutions that will enable entrepreneurs to run their business better, grow faster, be more globally competitive and engage with the country’s digital, social and mobile population.

SMEs can now enjoy the benefits of having PLDT SME Nation’s premium and faster fixed and wireless broadband solutions running on our latest fiber and LTE network. These broadband offerings provide unlimited access which give entrepreneurs the ability to continuously conduct online activities without the fear of bandwidth throttling. Our services also feature committed information rates or CIR, which guarantee minimum bandwidth speeds for businesses and a static IP used to power up their websites and enable faster inter-office data transfers.

Second, PLDT SME Nation boasts of its most robust network and nation-widest reach for its fixed, wireless and now satellite service, ensuring that entrepreneurs will have the best broadband service suited for their business wherever they are. 

Lastly, these new broadband packages come with supercharged flexible freebies ranging from relevant and business enabling Cloud Solutions such as Microsoft Office 365 and PLDT Cloud apps for video monitoring, asset tracking, POS, infrastructure and more. SMEs will also be able to get for free and choose the latest array of smart devices from Samsung Philippines and High Definition (HD) TV content from Cignal.

In an event entitled “Growing your Business in the Digital Age”, PLDT SME Nation together with two other industry leaders, Samsung and Microsoft, announced this partnership to create and introduce groundbreaking technologies and tools that will enable SMEs to efficiently manage their businesses anytime, anywhere. 

In his welcome remarks, PLDT Executive Vice President and ePLDT President and CEO Eric Alberto highlighted the significance of the partnership saying, “This collaboration and synergy among today’s leaders in the telecommunications industry ushers in a new era of enablement for the small and medium enterprise market segment.

Through this strategic partnership, SMEs will have access to game-changing business tools such as faster and nationwide fixed and wireless broadband solutions, latest gadgets and devices and relevant collaboration cloud applications which should ultimately lead to higher levels of operational efficiencies, expanded market reach, higher profit margin levels, and in the process create higher economic multiplier for our country” Alberto adds.

PLDT SME Nation showcased some of this technology’s capability during the event, inviting several bloggers from Cebu and Manila to virtually take part of the press conference from remote locations using Microsoft Office 365.

To signify the formalization of the partnership among the three companies Alberto was joined on stage by PLDT First Vice President and Head of SME Business Kat Luna-Abelarde, Samsung Philippines Managing Director Harry Lee, Samsung Philippines Business Manager James Kwon, Samsung Philippines Enterprise Director Irene Catane, Microsoft Philippines Director for Small, Midsize Solutions Partners Diana Tibbs and Microsoft Philippines Business Group Lead Tovia Va’aelua for the push-button inauguration. 

Abelarde pledged PLDT SME Nation’s commitment to provide SMEs with the best broadband and digital solutions saying, “PLDT SME Nation reaffirms its support for Filipino SMEs as it continues to innovate and form partnerships with industry leaders to provide our country’s aspiring entrepreneurs with only the best broadband solutions for their businesses.”