Xiaomi opens its first Exclusive Service Center in the Philippines

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MANILA, Philippines – Global technology leader Xiaomi recently inaugurated its first exclusive service center in the Philippines as part of its commitment to ramp up its after-sales program in the country.

Located at the ground floor, Serendra Wing of Market! Market! in Bonifacio Global City, the Xiaomi Exclusive Service Center aims to provide its customers VIP treatment and a seamless experience, starting from the purchase of the products and up to the time after-sales support for the gadgets are needed.

“The unwavering support of Xiaomi fans has been a crucial factor in our growth this year and we want to make sure we continue to deliver the best possible experience for them when it comes to their needs. The opening of this new exclusive center signals the start of more innovation when it comes to our customer service that we are aiming to bring to more Xiaomi fans nationwide,” shared Joel Salera, Xiaomi Philippines Service Manager.

This year, Xiaomi expanded its aftersales touchpoints, growing from 10 service centers last year to opening 20 more sites nationwide; plus appointing 10 additional authorized service centers to support Xiaomi TV products. Furthermore, the Xiaomi Contact Center was established earlier this year to service customers in the Philippines and the Americas.

Xiaomi customers can look forward to more upcoming customer service initiatives as Xiaomi Philippines will continue to strengthen after-sales service support. The company is looking to expand its customer service facilities next year by adding another Exclusive Center to support mobile, Artificial Intelligence of Things (AiOT), and ecosystem products.

They will also be launching Xiaomi’s online customer service portal that will provide chat support with customer representatives and will allow them to check the status of their ongoing repairs; plus more exclusive service centers to open across key central cities in the country.

Customers who wish to avail of any after-sales services can simply drop by the Exclusive Service Center or any authorized providers and present their concerned Xiaomi smartphones or Xiaomi Pad 5 at its Service Receiving desk. A Xiaomi representative will then collect pertinent information about the device and verify its warranty coverage, and then issue a service order claim upon validation of their case. For minor concerns, Xiaomi customers can expect their gadgets within less than a day, while it might take a couple of days for more complex cases.

Enjoy exciting Xiaomi Holiday Promos

Aside from upgraded customer service, Xiaomi fans can also avail Xiaomi’s All I Want for Christmas promo where they can get an exclusive and adorable Mi Bunny plushie along with more awesome freebies when they purchase the Xiaomi 11T Series, Xiaomi 11 Lite 5G NE, Mi 11 Lite, and the Xiaomi Pad 5 from November 13, 2021 to January 14, 2022.

Under this promo, the Xiaomi 11T with its high-resolution triple camera will be available for only PHP 21,990 for its 8GB+128GB variant and PHP 24,990 for its 8GB+256GB variant. Buyers can get a free speaker, eco bag and an adorable Mi Bunny!

Meanwhile, the refreshed ultra-slim and featherweight Xiaomi 11 Lite 5G NE with its 6.55” AMOLED DotDisplay, 10-bit TrueColor support, and Dolby Vision® as well as ultra-fast connection, 4,250mAh battery, and 33W fast charging, is available in 8GB+128GB for only PHP 18,990 and comes with a free eco bag and a Mi Bunny.

Those looking for substance and style in one package will be able to get the Mi 11 Lite for only PHP 14,990 for the 8GB+128GB storage variant and it comes with a free Mi Bunny and handy tote bag.

Finally, customers can get their hands on the versatile Xiaomi Pad 5 for only PHP 17,990 for the 6GB + 128GB variant and PHP 19,990 for the 6GB + 256GB variant. This portable workstation is packed with premium features that’ll boost your productivity such as an 11-inch WQHD+ 120Hz display and large quad speakers for louder, and crisper sound. Under this promo, it also comes with an awesome magnetic case for the Xiaomi Pad 5.

For more information, customers can visit the Xiaomi Philippines official stores in Lazada and Shopee. More exclusive deals on Xiaomi devices also await in their Lazada and Shopee Global stores.

For more details about Xiaomi and any aftersales concerns, customers can get in touch with the Xiaomi Toll-free Contact Center at (PLDT/SMART): 1-800-1312-0048 or (GLOBE): 1-800-8386-5529, email addresses: service.ph@xiaomi.com or mi-phfeedback@xiaomi.com or check the official website: mi.com/ph/service/repair.

Donate to Typhoon Odette Victims via Shopee App and Shopee Will Match It Up to ₱1M - Donate to Shopee’s partner organizations such as GMA Kapuso Foundation, UNICEF, and World Vision until January 4

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To help the thousands of devastated Filipinos in Visayas and Mindanao grappling with the aftermath of super typhoon Odette, Shopee launches its Shopee Bayanihan: Typhoon Odette Support initiative wherein users can buy donation vouchers through the app, with the commitment to match up to ₱1,000,000 worth of total donations made to Shopee’s partner charities for this initiative. 

From December 23, 2021, to January 4, 2022, Shopee users can purchase the donation e-vouchers that will be used for water kits, health, and sanitation stations, and other essentials such as food and clothes from partner charities UNICEF, World Vision, and GMA Kapuso Foundation. Users can view and purchase these Typhoon Odette Support vouchers through https://shopee.ph/m/odette-support via Shopee’s integrated mobile wallet, ShopeePay.

1. Head to the microsite https://shopee.ph/m/odette-support.

2. Choose the e-voucher of your preferred charity.

3. Click “Buy Now” to purchase the donation vouchers using ShopeePay.

Martin Yu, Director at Shopee Philippines, said, “We are saddened to see the devastation brought by Typhoon Odette to our kababayans in Visayas and Mindanao. As we are committed to using our platform to serve and give back to communities, we are working to provide immediate assistance to aid the speedy recovery of those affected by this natural disaster. We send our thoughts and prayers to everyone affected and we will help as much as we can.”

Shopee remains steadfast in its commitment to be a force for good especially in times when Filipinos need help the most. Typhoon Odette is the 15th and strongest typhoon to hit the Philippines this 2021 and has wreaked havoc in major areas in Visayas and Mindanao including Surigao, Cebu, Southern Leyte, Negros Occidental, Bohol, and the CARAGA region. Through this initiative, Shopee hopes to be able to give help to the affected communities who are reeling from the aftermath as part of its Shopee Bayanihan program.

To know more about Shopee Bayanihan: Typhoon Odette Support, visit https://shopee.ph/m/odette-support. 

Odette Relief Efforts with Tzu Chi Foundation

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• Tzu Chi Foundation, industry leaders collaborate for strategic response to Odette victims

• Beyond donations, with preparations for future calamities

Tzu Chi Foundation, Digital Pilipinas, and industry leaders discuss a strategic response to Odette victims – and for future calamities.

A week shy from Christmas, the devastation wrought by super typhoon Odette has leveled large parts of the central and southern Philippines, placing six regions under a state of calamity: Mimaropa, Western Visayas, Central Visayas, Eastern Visayas, Northern Mindanao and Caraga. However, the lack of communications within the affected regions and the unpassable roads between the various towns have made the urgent distribution of assistance an enormous challenge. This prompted a call from and for business and NGO leaders to collaborate to get the communities back on their feet, as well as to form strategic responses for future calamities.

Bro. Henry Yunez, Country CEO of the humanitarian organization Buddhist Compassion Tzu Chi Foundation Philippines, welcomed the “chance to connect to these groups.” Referring to the faith on which their group was founded, he added that they welcome volunteers and resources from all sectors because “there is no religion involved in what we are doing.”

Since the clearing of the weather which has allowed volunteers and rescue missions to enter the affected regions, Tzu Chi has visited nine municipalities in Bohol and 15 in Southern Leyte. They have sent gallons of water and medicines to these provinces, while looking for more generators that can help in the pumping of water. There are plans to distribute rice to around 20,000 families soon after December 26.

Technology and transparency

When the Philippines was struck by 2013’s Yolanda, one the strongest typhoons in history, Tzu Chi’s response to the relief operations was considered to be one of the most impactful by civil society and government.

Beyond the collection and transportation of relief goods for the Odette victims, help is also needed for “heavy equipment and the construction side of things,” said Amor Maclang, Digital Pilipinas Convenor. A more “participative and transparent” collaboration of partners can tap fast-rising technology like fintech, e-commerce, and logistics to “move money faster” to the recipients who need them the most. Digital Pilipinas, a movement which addresses business and social challenges through technological adoption, has helped the Tzu Chi Foundation previously “even before Odette, to tech up their organization,” said Maclang. “Most importantly, we can leverage technology to show transparency of where the money is going.”

Tzu Chi Foundation Philippine and Digital Pilipinas’ recent meeting, “Typhoon Odette Relief Briefing and Response Planning,” was attended by industry leaders from the real estate, logistics, construction, financial services, payments, and retail spaces. It encouraged ‘Bayanihan’ and a whole-of-nation, whole-of-society approach towards addressing the situation in the Odette-struck areas.

Cherrie Rose Ang, Admin Senior Officer of Tzu Chi’s Admin and Volunteer Affairs Department, acknowledged that the “meeting is not just for awareness, but for support, cooperation, and unity.” Days after Odette has made nine landfalls across Visayas and Mindanao, Filipinos find themselves staying in temporary shelters or evacuation centers. Ang described the situation their volunteers reported: “Children are going out to the streets to beg for help. People are desperate to salvage whatever items they can get from their ruined houses.”

Various businesses represented in the webinar are already helping out in the relief efforts. Gladys Pascual, Etiqa Head of Strategy and Transformation, said that their program EtiqaCares is supporting the rehabilitation programs. Kim Lato, Founder of Kimstore, is opening their platform to collaborate with the Tzu Chi Foundation to launch a fundraiser. Meanwhile, Coins.PH CEO Nauman Mustafa shared that “instead of buying Christmas gifts for our partners, we will be donating instead.”

Even those struck by Typhoon Odette themselves are organizing relief operations. Roy Miclat, President of 1 Cooperative Insurance System of the Philippines, said that his team is serving “in the remote areas, even though hundreds of our members have been affected by Odette.”

Long-term solutions

Meanwhile, in response to concerns about restoring communications and internet connectivity, Yoly Crisanto, Globe SVP and Chief Sustainability Officer, said that the telecom giant is “doing what we can to make sure all the provinces struck by Odette become online and connected again.” She also pointed out that the increasing threats against climate change will only spur more and stronger typhoons especially for vulnerable countries like the Philippines. She said, “The challenge of our time is what are we going to do to become better the next time we are faced with the same situation.”

Miclat agreed that forward-looking activities “should not focus on one-time activities, like donation drives.”

One solution is the collaboration between Coins.ph’s Mustafa and Donna May Lina, Director and Executive Board of the OneLGC Lina Group of Companies. Both companies will be tokenizing the efforts for tree planting to better encourage Filipinos to take part in the rehabilitation of the environment. With the Lina organization’s expertise in disaster preparedness, they are looking to onboard more people who can become better equipped when the next disaster strikes.

Marco Santos, representing the Mapua University and the Yuchengco group, said that the country can prepare the future architects, engineers, and other professionals with the knowledge to create resilient structures against calamities. He described it as “producing people who are ready for the job. We produce good engineers. Our first patent is called Project Usher and it enables us to monitor buildings during an earthquake.”

Technology will also be vital not only for the operations in response to Typhoon Odette but for the future. “We can align all our groups to make technology and our systems relevant,” Georgia Martelino, Philanthropist Lead of Microsoft Philippines, said. “Let us pool our resources and label it as a Tzu Chi platform so people can access it for free. We can start with digital literacy.”

Leveraging on its worldwide network of volunteers and employees, Tzu Chi Foundation Philippines is aiding in the rehabilitation, recovery, economic, and educational resumption of the areas affected by Typhoon Odette. They involve the communities themselves in various operations, which is also a way to provide them temporary sources of income.

“With love in our hearts, there is nothing we cannot overcome. We can come together and build again,” Anton Lim, OIC of Tzu Chi Zamboanga Liaison Office, said.

Maclang affirmed that the collaboration will continue because it not just “about Odette but about humanity.” There are plans for Tzu Chi, Digital Pilipinas, and the other companies to hold more meetings with more action plans as the situation develops.

The Tzu Chi Foundation Philippines is open for donations which can be sent through the following: Account name: Buddhist Compassion Relief Tzu Chi Foundation Philippines; BDO Account number: 011978001800; Metrobank Account number: 163-3-16307190-9. Send soft copy of deposit slips at donations@tzuchi.org.ph or through Viber/Line/WeChat: +639672110940

The TikTok Christmas Tree Lights Up Bonifacio High Street, Spreading Holiday Cheer This December

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Everyone is invited to visit this joyful attraction from December 21-31, 2021, and Create The Merry together with the entire community on TikTok!

TikTok, the leading destination for short-form mobile video, invites everyone to visit the #TikTokTree, a one-of-a-kind attraction that will be up from December 21 to 31, 2021 in Bonifacio High Street, Bonifacio Global City, Taguig. The unique #TikTokTree will be made up of LED Screens, and will spread Christmas cheer in the city by continuously flashing exciting and fun holiday content shared by TikTok creators, featuring delicious food, fun dances, fitness, gaming and more!

Apart from enjoying the various videos shown on the #TikTokTree, visitors may also shoot and create their own holiday-themed posts using the different Christmas installations in the area to add flair to their content.

Create the Merry this Christmas with the #TikTokTree

Anyone with amazing content to share can get featured on the #TikTokTree! Simply create entertaining and engaging Christmas-themed videos on TikTok,  make the post public, and use  the hashtag #TikTokTree, for the chance to get featured on the holiday attraction alongside your favorite TikTok creators. 

Post your festive TikTok content and see them flashed on the TikTok Christmas Tree beginning December 21 until December 31, 2021!

Check out the #TikTokTree this December, and celebrate the holidays with the entire community, both inside and outside platform. Download TikTok on your iOS and Android devices today.

https://drive.google.com/file/d/19sA2ENtNTnSgB_bZO1JqWw7wimZ2aNIt/view?usp=sharing

Super holiday treats for supermoms from SM Supermalls!

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Christmas is just around the corner, and the merriest time of the year is also the busiest, especially for moms! From shopping and wrapping presents, to decorating the home, planning the menu, and making sure everything is festive and special for Christmas eve, moms have it down pat.

To honor and treat the hardworking supermoms in our lives, SM Supermalls, in partnership with SM Markets, have launched the 100 Super wishes promo to give the exclusive SuperMoms Club members #ChristmaSayaAtSM holiday baskets worth PHP1,500!

For supermoms who want to join, there are only two things you need to do. Simply submit your comments about your Christmas wish with the hashtags #100SuperWishes and #ChristmaSayaAtSM on the official SuperMoms Club promo post on Facebook and tag five SuperMom-friends to spread SM’s 100 Days of Caring and Giving.

Since its launch last September 16, the promo has had over 36 thousand entries with the 1st and 2nd batch of winners announced last October 25 and November 25, respectively.

So far, over 13,400 entries are in for Batch 3 which will run until December 24. And supermom winners from this batch will be announced on Christmas Day, just in time for a perfect and delightful celebration with your loved ones!

To date, the internationally-acclaimed SuperMoms Club has over 205,000 members, making it the country's biggest Parenting Group on Facebook Philippines!

Christmas wouldn’t be as magical without our mom’s special superpowers at home, so let’s give them this super treat as our way of thanking them for all they do.

SM implements strict #SafeMallingAtSM protocols nationwide and offers an equally convenient online shopping option with the SM Malls Online app on Google Play or App Store. 

For more information about the SuperMoms Club, become a member by simply visiting facebook.com/groups/SMSuperMomsClub. Also visit www.smsupermalls.com and follow @smsupermalls on all social media accounts.