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June 6, 2025
Puregold receives global recognition at the prestigious Retail Asia Awards 2025
June 4, 2025
Home Credit and Puregold Team Up to Bring Financial Access Closer to Filipino
June 1, 2025
SM harnesses business ecosystem to support an evolving job market
May 27, 2025
Beyond Machines: The Human Touch Behind LG’s Laundry Business Success Stories
Redefining Laundry: Creating Meaningful Customer Experiences Beyond Clean Clothes
Leo Estallo, President & CEO of One Rockford Enterprises
Leo observes a broader trend in how laundromats are redefining customer experience. “We see laundromats evolve into lifestyle hubs. Some newer concepts are blending laundry with cafés, coworking spots, and even pet wash stations. It’s no longer just a chore stop, it’s a full experience. Customers stay longer, spend more, and actually enjoy being there.” While laundry may seem like a straightforward utility, he believes the best businesses are those that create meaningful customer interactions. “One of the best parts of owning a laundry business is the little community that forms over time. You start recognizing familiar faces, sharing stories while waiting on spin cycles, even offering life tips over fabric softener choices. It’s unexpectedly social, and we love being part of that.” This shows how Leo is confident that great service comes from blending personal connections with seamless operations.
Technology also plays a critical role in shaping tomorrow’s laundry businesses. “Tech integration is also changing the game. App-based booking, payment systems, remote monitoring, and machine usage analytics are all becoming the norm. For future business owners, that means planning for smart operations from day one.” The laundry business is evolving, and the market’s future is something to watch closely. “Aside from the move to bigger-capacity machines, which is all about handling bulk loads, comforters, and even light commercial laundry, there’s a real push toward premium services,” he notes. “One standout is steam cleaning, especially for delicates like silk, wool, and even designer pieces. It’s a smart pivot for shop owners looking to attract a more discerning crowd. People want care, not just clean.”
Why Customer Satisfaction Starts with Reliable
Technology
For Leo, customer satisfaction goes beyond product delivery—it involves anticipating needs and delivering consistent after-sales support. “We’ve been hearing a lot of great reviews from our customers about the LG machines we offer and honestly, it’s always a great feeling. They love how easy the machines are to use and how they just work—efficient, reliable, and always delivering top-notch results.
“What really stands out for them is the smart features and how energy-efficient the units are, which makes a big difference in their daily operations.” He further emphasizes the value of responsive service and long-term partnership. “And when it comes to after-sales support, they know they can count on us. Quick responses, dependable service—that kind of trust goes a long way, and it’s something we’re proud to keep building.”
Resilience in Action: Overcoming Challenges with
Quality Technology
Leo recalls one of the most defining moments in his company’s journey: a super typhoon in 2020 that severely affected a client’s laundry shop. “It was back in 2020 when a super typhoon unleashed devastating floods, submerging one of our valued customer's laundry shops under nearly 5 meters of water,” he shares. “The aftermath left their machines heavily damaged, and the fear of permanent shutdown loomed.”
Rather than viewing the situation as a loss, Leo and his team approached it as an opportunity to demonstrate the strength of their customer support and the resilience of the LG Commercial Washers. “But through expert assessment and careful evaluation, we were able to recover, repair, and revive their flooded machines, bringing them back to optimal working condition with only minimal parts replacement,” he continues. “This not only saved our client from the high cost of purchasing new equipment but also reinforced one undeniable truth—that LG machines are built to endure. Quality that withstands even the toughest challenges.”
A strong foundation—built on quality technology, responsive service, and genuine customer care—can weather any storm. Leo ensures his business stays resilient and continues to deliver top-notch customer satisfaction by making LG Commercial Laundry a key part of his operations. “LG Commercial Washers are a solid choice. I’ve seen firsthand how they boost efficiency, save on utilities, and still deliver top-tier cleanliness.” His experience stands as proof that with the right partner like LG, laundry businesses can stay resilient, efficient, and built for long-term success. “For anyone starting a laundry business or looking to upgrade, it’s the kind of investment that pays off long-term.”
Life’s Good in the Laundry Business: Empowering
Success through Trust
For those exploring opportunities in the laundry industry, Estallo offers sound advice drawn from years of experience in the field. “Don’t just sell clean clothes, build trust,” he says. “Machines, detergents, and services are a given, but what really keeps customers coming back is consistency, reliability, and that personal touch.” He believes that every successful venture begins with a well-thought-out plan. “Start with a clear plan, invest in quality equipment and training, but more importantly, know your market, listen to your customers, and treat their laundry like it’s your own.” The laundry business isn’t just about washers and dryers—it’s about being part of someone’s daily routine and making it a little easier. “That’s where the magic—and the growth—happens.”
Life’s Good reflects the deeper meaning that Leo finds in his everyday work. Life’s Good when there’s purpose behind the grind, when resilience carries you through challenges, and when the value you create isn’t just for today, but for the long run.
“For me, it’s not just about profits or milestones,” he shares. “It’s about waking up every day knowing I get to build something meaningful—with people I trust, for clients I believe in.” It’s a perspective shaped by experience: the quiet wins of seeing a team member thrive, hearing a simple ‘thank you’ from a client, or watching a new idea finally take off. While the journey isn’t always smooth, Leo finds fuel even in the tough moments. “Life’s Good’ means doing work that excites me, creating value, and still having time to enjoy slow mornings with my coffee and family.” It’s a mindset that guides One Rockford Enterprises “When you genuinely care about people’s journey, growth becomes a natural outcome—and so does lasting trust.”
Start your own success story with LG Commercial Laundry Solutions today and take your business further with advanced technology, efficiency, and seamless operations. Visit LG Commercial Laundry PH on Facebook or go to www.lg.com/ph/business/commercial-laundry/ to learn more.
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March 24, 2025
Kicking off a daebak 2025: Bonchon Philippines celebrates 15 Years of Captivating Flavors, Innovation, and Growth
Bonchon Philippines, the popular Korean
Fried Chicken brand that has taken the Filipino fast-casual world by storm, is celebrating
its incredible 15-year journey marked by delicious flavors and exciting
milestones, including taking home InfluentialBrands® Top Brand 2024 in the
Korean Restaurant Category.
As the brand celebrates its 15th
anniversary, Bonchon Philippines is not only reflecting on its rich history and
this remarkable recognition, but is also gearing up for an exciting 2025 with a
refreshed look and ambiance in key locations, new store openings, and a host of
exciting new menu items that are sure to keep customers coming back for more.
Named Top Brand 2024
Managing Director Scott Tan is proud to share that Bonchon has been recognized as Most Influential Brand in the Korean Fast Casual category by InfluentialBrands®.
Bonchon Philippines’ commitment to Korean flavors and innovation was recently recognized when it was awarded the prestigious title of Most Influential Brand in the KOREAN RESTAURANT Category by InfluentialBrands®.Leveraging on more than 20 years of
business knowledge, know-how and expertise in Asia, InfluentialBrands® is the
premier Catalyst of Growth that celebrates “Champions of Excellence” in Asia.
This accolade highlights how Bonchon Philippines has helped popularize the
now-beloved Korean fried chicken and other Korean-inspired dishes in the
country.
Reaching Philippine shores in 2010,
Bonchon Philippines quickly became a favorite among Filipinos by introducing
founder Jinduk Seo's passion for Korean comfort food that led him to craft the
ultimate crispy, tender, and flavorful Korean Fried Chicken.
Bonchon celebrates 15 years of flavors and milestones in the Philippines with new menu items such as boneless chicken, beef stew, Cafe Koreano, and more.. |
Bonchon Philippines stays true to its
Korean flavors while innovating for the Filipino palate. In 2024, new offerings
include Rosé Tteokbokki, a creamy,
spicy twist on chewy rice cakes and pasta; and the Sizzling Bibimbowl, a hearty rice dish available in original and
spicy flavors. The Beef Stew, now
served sizzling, boasts tender short ribs in bold Korean flavors, while the Boneless Chicken delivers effortless,
flavor-packed indulgence. For drinks and desserts, Café Koreano blends rich coffee with milky Korean snow ice, while Bingsu offers a refreshing, sweet milky
treat.
Bonchon Philippines continues to grow,
unveiling a refreshed look in 2025. Select revamped spaces enhance the dining
experience, blending Korean flair with a relaxed vibe to welcome both loyal
customers and new visitors, and as the brand celebrates 15 years in the
country, Bonchon stans will be treated to more exciting new dishes that will
keep them coming back. Fans can look forward to knowing more in the months
ahead.
“Bonchon Philippines’s 15th anniversary
isn’t just a celebration of the past; it’s a glimpse into an exciting year
filled with even more flavor, growth, and unforgettable dining experiences
brought to you by Scottland Food Group. We thank you all for being part of our
journey and look forward to sharing more exciting news in the coming months,”
said Scott Tan, Managing Director of Scottland Food Group Corp.
SFGC’s
growing legacy
Scottland Food Group, founded by Scott
Tan, has been a key player in bringing diverse international flavors to the
Philippines. Bonchon was introduced
to Philippine shores by Scott Tan in 2010, quickly becoming a household name
for its signature Korean-style fried chicken. Scottland Food Group also
operates other innovative dining concepts, including Japanese fast-casual chain
Go Bento, the creative
Korean-inspired pizza brand Eat Pizza,
and the Singaporean chain of mass-market, retro-ambience cafés selling toast
products Ya Kun Kaya Toast.
The group's commitment to introducing new
flavors to the Philippines reflects a valuable support for the diversity of
cultures and cuisines from around the world — a testament to the warm and
welcoming nature of the Filipino palate. Through strategic innovation and a
deep understanding of local tastes, Scottland Food Group continues to shape the
evolving food scene in the country.
15 years of flavors and excellence. Bonchon is hailed as the Most Influential Brand in the Korean Fast Casual category by InfluentialBrands®. |
Bonchon SM Mall of Asia branch serves an elevated look! Go and visit now! |