Teleperformance revolutionizes the Work-at-Home environment with TP Cloud Campus

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Manila, Philippines - Teleperformance, a global leader in digitally integrated business services, recently announced a revolutionary new global operating model, the Teleperformance Cloud Campus, an innovative solution for enabling the ‘new normal’ work-at-home (WAH) environment.

Prior to the pandemic, as part of its future-of-work development process, Teleperformance was already designing and testing an enhanced model for improving customer experience, client results, and employee well-being and development through socially connected, virtual teams. The Teleperformance Cloud Campus was specifically designed to provide a remote, socially enriched working environment, allowing companies to easily expand their business and deliver superior customer experiences through Teleperformance’s unique, cloud-centric model.

Home-based interaction experts can now work from anywhere in the world while remaining connected virtually to their Teleperformance team through one of their Cloud Campus Hubs. These centralized command centers keep remote agents connected and engaged while providing an opportunity for clients to interact with a dispersed workforce. The highly functional design blends proprietary Teleperformance technology, analytics, and process excellence (TAP) with best-of-breed technologies to form a uniquely efficient global solution.

The operating capabilities of Teleperformance Cloud Campus includes virtual talent acquisition, training, development, coaching, team building, learning, client interaction, quality control, and data security management, as well as emotional well-being and rich social interaction for employees. Gamification is utilized for employee fun, socialization, and education as part of the new Teleperformance ‘campus life’. 

For Teleperformance, protecting sensitive information is key, which is why their Cloud Campus solution ensures that data remains secure within remote environments. Their Bring-Your-Own-Device (BYOD) Architecture is PCI Certified and other security measures include multi-factor authentication, device lockdown and the usage of virtual sessions to ensure that no data is stored locally.

Among the many benefits of Teleperformance Cloud Campus is having access to a broader workforce, with its ability to reach skilled interaction experts around the world, enhanced business resilience, sustainability and diversity, and the flexibility to meet changing demands as companies can easily scale up or down based on business needs. 

Teleperformance Cloud Campus is available to support all industries, geographies, and applications and is currently deployed globally in a diverse set of industry sectors including e-commerce, utilities, telecom, and healthcare – several of which were implemented before the Covid-19 outbreak. The company now has more than 200,000 employees working from home worldwide, i.e. 80% of all active employees. An increasing number of clients and Teleperformance WAH employees will continue transitioning to this unique delivery model this year.

Teleperformance Chairman and Chief Executive Officer Daniel Julien said, “To be clear, conventional facilities continue to play an important role in our operational delivery strategy. As the global industry leader and a top employer worldwide, we constantly re-envision alternative work and delivery models that can benefit our clients, their customers and, of course, our employees. We developed, tested, and began implementing the Teleperformance Cloud Campus with select clients last year. It is a fantastic model for both clients and for the emotional well-being and professional growth of our work-at-home staff. Since COVID-19 hit the world, we have rapidly transitioned 80% of our global workforce to a work-at-home model to align with the ‘new normal’. Teleperformance Cloud Campus orchestrates the delivery of work-at-home in a precise and effective manner, to best serve our clients and best care for our more than 200,000 strong remote employees - both now and in the future.”

With Work-at-Home solutions in high demand, Teleperformance Cloud Campus is an efficient and effective model for hiring, training and managing remote teams while ensuring exceptional, consistent customer experiences.

“Businesses today are looking for resiliency and a partner that can help them adapt to the rapid changes of today. With many companies looking at work-at-home as part of their strategy, Teleperformance Cloud Campus gives them the agility their business needs while ensuring the safety of employees, which is of utmost importance now and most certainly in the future,” shared Mike Lytle, Chief Operating Officer of Teleperformance Philippines. 

To learn more about Teleperformance Philippines and the Teleperformance Cloud Campus, you may visit their website at www.teleperformance.ph/en-us.

Teleperformance Philippines is certified Great Place to Work® for third year in a row

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Manila, Philippines -- Teleperformance, a leading global group in digital integrated business services, recently announced that its Philippine operations has received the prestigious Great Place to Work® (GPTW®) certification for the third consecutive year. 

Highlights of Teleperformance Philippines’ 2020 GPTW® recognition include record employee participation and the highest overall score achieved to-date. Notably, Teleperformance became the very first company in any industry in the Philippines to win GPTW® certification in 2018 and the only company in the country who has won for three consecutive years.

Over 34,000 employees of Teleperformance Philippines participated in the Trust Index® survey conducted by the Great Place to Work® Institute, where they were asked to anonymously rate the company in several areas and measured how employees perceive the organization based on the quality of workplace experience.

Jose Bezanilla, CEO of GPTW® Greater China and Asia, said, “More than 80% of Teleperformance’s approximately 42,000 employees in the Philippines participated in anonymous surveys that assess employee trust by rating the company on credibility, respect, fairness, pride and camaraderie. This outstanding participation rate gives us very high confidence in the findings. Survey responses are independently cross-validated with rigorous field audits covering everything from the quality of physical work facilities and employee amenities to corporate culture. The care and respect Teleperformance has for their people is fully evident in the findings and further validated by the high levels of trust more than 34,000 Teleperformance employees have clearly expressed in their company. We are very pleased to once again recognize Teleperformance in the Philippines as a Great Place to Work®.”

Mike Lytle, COO of Teleperformance Philippines, shared, “We are truly humbled to earn the Great Place to Work® certification for the third year in a row because it is based on the unbiased and objective feedback of our own employees. It underscores the fact that our people know we truly care about them and we are a real family. We are deeply encouraged by this result because it shows that we are able to deliver on our promise of making each interaction matter — not just for our external customers, but for our employees as well. And this is very important to us, especially now as we prepare to further push our innovation agenda and continue to build on our employee experience to sustain our growth momentum in the long-term.”

Among those programs is the company’s vibrant Diversity & Inclusion initiatives championed by the executive leadership who actively drive a culture of respect and acceptance and prohibit all forms of discrimination through institutionalized essential policies such as the Equal Employment Opportunity Policy, Anti-Sexual Harassment Policy, Diversity and Inclusion Policy, and HIV in the Workplace Policy. 

Learning and Development is another Teleperformance strength, as it offers its online learning platform called Life at TP to all employees. Another game-changing program it launched was the Analytics Academy which aims to grow the skills and expertise of Teleperformance employees on data science and analytics, and build a critical mass of Data Science and Business Analytics professionals in the company who will support a forward-looking data culture to address the challenges of the workplace of the future.

In addition to the comprehensive GPTW® certification process, Teleperformance operations in the Philippines are regularly visited and reviewed by third parties including independent industry analysts. These reviews include in-depth management and client interviews, physical site and facilities tours, operations inspections and employee focus groups among other activities. The findings are frequently cited in industry best practices awards, ratings and studies conducted by business analysts.

Teleperformance Chairman and Chief Executive Officer Daniel Julien said, “We have operated in the Philippines since 1996 and the country and our team there both hold a very special place in our hearts. The Philippines is integral to our regional and offshore strategies; we have heavily invested in people, facilities and technologies over the years. Now, with the war against Covid-19, we continue to harden our facilities while expanding work at home as fast as possible so we can safeguard thousands of jobs, best protect our people and best support our clients. It is really gratifying to see that Teleperformance Philippines’ own employees, massively answering to a third party survey, have recognized Teleperformance in the Philippines as a Great Place to Work®. At Teleperformance we care.”

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ABOUT TELEPERFORMANCE

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: TEP FP), the global leader in outsourced omnichannel customer experience management, serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting and analytics, digital integrated business service solutions, and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent. The company has established the highest security and quality standards in the industry and uses proprietary deep learning technology to optimize flexibility on a global scale.

The Group’s 300,000 employees, spread across 80 countries, support billions of connections annually in 265 languages and enhance the customer experience with every interaction. In 2019, Teleperformance reported consolidated revenue of €5,355 million (US$6 billion, based on €1 = $1.12).

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 47,500 people in the country and operates over 30,000 workstations in 21 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao. 

From 2012 to 2018, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded in 2017 as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority (NEDA). 

This 2020, Teleperformance Philippines was again certified as a Great Place to Work® and is the only organization in the country to receive this certification from the Great Place to Work® Institute for three years in a row. This year, Teleperformance celebrates its 24th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s ICT-BPO sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community. 

For further information, please visit the Teleperformance website at teleperformance.ph.

Teleperformance Philippines COTW helps Taal communities with donation to Philippine Red Cross

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Teleperformance Philippines corporate social responsibility arm Citizen of the World (COTW) recently turned-over the donation of its employee-volunteers to the Philippine Red Cross (PRC), its chosen linkage partner to send support for the communities affected by the recent Taal Volcano eruption.

TP leaders turnover the Citizen of the World (COTW) donation of P250,000 to Philippine Red Cross representatives in support of its efforts to provide aid and relief to the communities affected by the recent Taal Volcano eruption. 

Chief Operating Officer Mike Lytle, Senior Vice President for Human Capital Resource Management Jeffrey Johnson, and Vice President for Human Resources Rachel Cacabelos represented the concerned donors in a ceremonial handover of a check for P250,000 that will be used by PRC to deliver essential medical assistance to families who remain in evacuation centers after the volcanic eruption. 

PRC Rizal Chapter OIC Ria S. Rivera and Donor Recruitment Officer Antonio Miguel T. Palpal-latoc expressed their appreciation for the COTW donors’ act of kindness which they said would truly help people in need. 

PRC is among the partner-beneficiaries that COTW regularly supports, as employee-volunteers also organize quarterly blood-letting drives as contribution to their continuous blood donation drive.

To learn more about Teleperformance Philippines and what they do, you may visit their website at www.teleperformance.ph/en-us or their Facebook page at /teleperformance.philippines.

Teleperformance Philippines presents Great Place to Work® high-trust culture and vibrant people environment

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Teleperformance  - A Great Place to Work.

Teleperformance in the Philippines recently welcomed bloggers and vloggers to its TP Vertis North business site to give them an exclusive office tour and a sneak peek in the life and culture inside the leading IT-BPM organization. 

TP Vertis North is one of the most recent Teleperformance sites, launched only last year. The interiors have been thoughtfully designed to create a vibrant environment for employees.

The physical environment supports a culture that is focused on health and wellness, as well as ensuring fun and camaraderie in the workplace. The site features rest and relaxation areas such as themed lounges, sleeping quarters, and massage chairs where employees can relax. What’s more, the massage chairs are cash operated, and the money goes to the company’s corporate social responsibility program Citizen of the World (COTW) which supports the most vulnerable sectors such as chronically ill children. 

The TP Vertis North business site also has gender-neutral bathrooms, lactation rooms, a clinic, and a well-appointed gym with trainers from Elorde Boxing Gym, as well as entertainment rooms with billiards, karaoke, board games and game consoles.

Another strong aspect of the corporate culture is continuous learning and leadership development, and TP Vertis North houses the company’s second Leadership Development Center(LDC) that will be officially launched soon.

The LDC, a facility focused especially on the upskilling of TP employees for leadership roles in the workplace of the future, is the second branch that the company is offering to its people. The first one is located in TP Aura, Bonifacio Global City.

People programs that focus on continuous learning, diversity and inclusion, and health and wellness and indeed among advantages of being part of TP and its culture. Teleperformance Philippines, the first organization in the country to be certified as a Great Place to Work®, is committed to keep honing and developing the talent and skills of their employees to mold them into the leaders and empathetic people managers.

In 2018 and 2019, Teleperformance Philippines earned back-to-back certifications from the Great Place to Work® institute, a global research and consultation company that provides benchmark standards for companies to create the outstandingorganizational cultures.

The certification was earned through an organization-wide survey that asked the employees for their opinions. Over 26,000 employees across Teleperformance’s existing sites in the Philippines responded and participated in a confidential online survey that rated the company in terms of culture, teamwork, growth and learning opportunities, leadership communication and support, sense of pride, work environment, among others. This comprehensive survey was independently conducted by the Great Place to Work® Institute.

Teleperformance serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting and analytics, digital integrated business service solutions, and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent.

To learn more about Teleperformance Philippines and their business solutions, you may visit their website at www.teleperformance.ph/en-us or their Facebook page at /teleperformance.philippines.

Teleperformance unveils new Ayala, Makati recruitment hub

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Teleperformance, the world’s leading provider of outsourced omnichannel customer experience management services, unveiled its bigger and better Recruitment Center at the company’s business site in Ayala Avenue corner Amorsolo Street, Makati City.

Inspired by a modern minimalist design, the new recruitment center features a cozy and spacious lounge – complete with an internet hub, a coffee station, and shelves with reading materials – where applicants can feel relaxed while waiting to be interviewed. 

“We want our prospective employees to feel the warm and friendly work environment that Teleperformance is known for, and this begins in the job application process,” said Travis Coates, Teleperformance Philippines managing director.

With the passion to care for its people, Teleperformance ensures an enjoyable experience for job-seekers. “Applicants can enjoy free unlimited servings of coffee and tea, read books, browse the internet or watch movies at the lounge,” said George Dy, vice president of recruitment at Teleperformance Philippines. “We follow a seamless application process, so we can provide qualified applicants their job offer at the quickest possible time,” Dy added.

Travis Coates led the inauguration of the new recruitment center with a ribbon-cutting ceremony that was graced by government and industry representatives including Department of Labor and Employment (DOLE) Chief of Staff Louie Biraogo, Department of Information and Communications Technology (DICT) Program Manager Emmy Lou Delfin, Department of Trade and Industry (DTI) Senior Investment Specialist Anna Karenina Buenafe, and Information Technology and Business Process Association of the Philippines (IBPAP) Executive Director Genny Marcial.

Coates shared his positive outlook on the continued growth of Teleperformance. 

“We are proud to announce that we at Teleperformance will be celebrating our 22nd Anniversary in the Philippines this year. Since our establishment in the country in 1996, we have continuously grown and provided stable and progressive employment for many Filipinos. And living up to our anniversary theme, “22 years of Passion for Caring,” we want to show a fresh new energy and focus on growth that begins with our warm and caring people, who are all committed to providing excellent customer experience and interactions every day and in every situation,” Coates said.

Teleperformance acquired its Ayala business site in 2014 and is one of the biggest sites of the company in the Philippines, with close to 5,000 employees providing outstanding customer service to various clients across multiple industries. Strategically located in the country’s premier financial district, the new recruitment center is expected to facilitate more employment opportunities for career-seekers.

Teleperformance invites applicants to visit the new recruitment site at Ayala Avenue corner Amorsolo Street, which is open Mondays to Saturdays, from 9:00 AM to 7:00 PM. 

For more details, applicants may check out Teleperformance Philippines on Facebook or call 857-3222.