Maxicare inks partnership with Manulife

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Maxicare Healthcare Corporation, the country’s leading healthcare provider, recently formed a 2-year partnership with Manulife Philippines, the largest insurance company in the country, to help make lives of Filipinos better through easy access to financial and health products. The partnership allows for cross-training of over 3,000 Maxicare agents who can now sell Manulife products and of over 9,000 Manulife Philippines financial advisors who can now include Maxicare healthcare products in their portfolio. 

Photo shows (L-R) Maxicare chief consumer officer Rodelee Uy, Manulife Philippines SVP and chief distribution officer Stephen Ong, Maxicare president and CEO Christian Argos, Manulife Philippines president and CEO Ryan Charland, and Maxicare chief operating officer Nelissa Badal.

For more information, visit www.maxicare.com.ph.

Teleperformance Philippines recognized for its social media campaign at the 17th Philippine Quill Awar

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Teleperformance Philippines won an Award of Excellence for their social media recruitment campaign “Each Interaction Matters” at the International Association of Business Communicators (IABC) Philippines’ 17th Philippine Quill Awards. The winning entry was under the competition’s Communication Skills – Social Media

Programs category.

Being the global leader in outsourced omnichannel customer experience management, Teleperformance Philippines aimed to expand and attract more quality talent to join its ranks through the power of social media. 

The company created a year-long Facebook recruitment campaign that embodied the brand’s promise “Each Interaction Matters” with posts and ads that illustrated what the company had to offer applicants, from fun promos to exclusive benefits and exciting career opportunities. 

The campaign not only resulted in an increase in the company’s conversion rate and number of total hires for 2018 but also complemented its brand building efforts.

Teleperformance Philippines Senior Vice President of Human Capital Resource Management (HCRM) Jeffrey Johnson shared, “At Teleperformance, we recognize the value of maximizing different channels to reach a variety of audiences. Our wish is to let Filipinos know that TP offers meaningful and quality employment and that the industry has been a big contributor to the growth and progress of the nation.”

For two consecutive years, Teleperformance has also been certified as a Great Place to Work® by the Great Place to Work® Institute, becoming the first organization in the country to receive the stringent certification. “This achievement reflects the commitment of our people towards remaining passionate for excellence in everything they do,” shares Johnson.

Teleperformance Philippines also won in last year’s Quill Awards, receiving two Awards of Merit in the Communication Management Division – one for Internal Communications and another for Employee Engagement.

Teleperformance serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting and analytics, digital integrated business service solutions, and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent. 

To learn more about Teleperformance Philippines and their various programs, you may visit their website at www.teleperformance.ph/en-us or their Facebook page at /teleperformance.philippines.

ABOUT TELEPERFORMANCE

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: TEP FP), the global leader in outsourced omnichannel customer experience management, serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting and analytics, digital integrated business service solutions, and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent. The company has established the highest security and quality standards in the industry and uses proprietary deep learning technology to optimize flexibility on a global scale.

The Group’s 300,000 employees, spread across 80 countries, support billions of connections annually in 265 languages and enhance the customer experience with every interaction. In 2018, Teleperformance reported consolidated revenue of €4,441 million (US$5,256 million, based on €1 = $1.18). 

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs around 44,000 people in the country and operates over 30,000 workstations in 21 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao. 

From 2012 to 2018, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded in 2017 as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority (NEDA). 

In 2018 and 2019, Teleperformance Philippines was certified as a Great Place to Work® and is the first organization in the country to receive this certification from the Great Place to Work® Institute. This year, Teleperformance celebrates its 23nd year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s ICT-BPO sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community. 

For further information, please visit the Teleperformance website at teleperformance.ph.

AXA empowers young athletes

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AXA Philippines, one of the country’s leading insurance companies, is the insurance provider of the UAAP, providing coverage for the organization for the duration of Season 82 that is currently underway. AXA Philippinescontinues to empower Filipinos – and in this case young Filipino athletes and spectators – and instill a sense of self-belief in them through their passion for sports. Photo shows(L-R) AXA Philippines chief customer officer Amor Balagtas, AXA Philippines president and CEO Rahul Hora, UAAP Season 82 president Emmanuel Fernandez, and UAAP executive director Rene Andrei Saguisag Jr.

Converge ICT earmarks $250M investment to nationwide expansi

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Converge ICT, the country’s premier pure end to end fiber internet service provider, received a multi-million-dollar investment from Warburg Pincus, a private equity firm based in the United States.

Converge ICT has been aggressively expanding its fiber infrastructure with the aim of providing Filipinos access to the more reliable fiber internet connection. The $250 million or P12.8 billion investment will be earmarked on rolling out more fiber connections nationwide.

(L-R) Converge ICT COO Jesus C. Romero, Converge ICT President; CEO Dennis H. Anthony Uy, Maria Grace Y. Uy, U.S. Ambassador to the Philippines Sung Y. Kim, DICT Secretary Gregorio Honasan, and Warburg Pincus LLC Managing Director Saurabh Agarwal

"Since going full throttle with our fiber network roll-out and package offerings, the change in overall Philippine performance has been noticeable," said Dennis Uy, founder and president, Converge ICT. "In 2018, the average connection has risen to 18Mbps. We don't take full credit but the company’s contributions have been undeniable."

This is the Warburg Pincus' first investment in the Philippines. One of the world's biggest equity firms has $20 billion invested in Asia and about $65 billion in assets under management.

"We are excited about the country’s young, digital-savvy population and its thriving services industries, which have created an outsized need for connectivity and will create explosive growth in the broadband space," said Saurabh Agarwal, managing director, Warburg Pincus. "Converge ICT is a remarkable business and growth story and I am confident that it will continue to achieve significant growth milestones and solve the ever-increasing connectivity needs of the country."

Converge ICT is looking at capturing 30% of the country's broadband market in the next few years. With this investment, Converge ICT will be able to fastrack the construction of its $1.8-billion nationwide internet backbone. The current rollout includes a $70-million domestic submarine cable with 20 landing stations across the Philippines. The Luzon backbone is expected to be completed by the first quarter of 2020.

"Converge ICT is the only pure end-to-end fiber internet provider in the country with all-in house capabilities," said Uy. "We have been investing heavily on innovations that would move the broadband market forward so we can be on par with our neighbors. We have rolled out 400Gbps per channel in the past."

At present, Converge ICT is looking at doubling its half-a-million subscribers by next year. Seventy percent of the company's customer base are first-time fixed broadband service users and Uy plans to increase that with more expansions in the coming months.

"We are 100% committed to the long-term success of our partners Converge ICT and, more importantly, the success of the Filipino customers whom we serve, and their connectivity needs we seek to provide," said Agarwal.

The choice of Warburg Pincus to stream fresh funds to Converge ICT is due to the former's deep understanding of the business and expertise. Uy reiterated that it is not always about the money but making the Philippines more competitive in the world market by providing more reliable broadband service.

"To bring about real-life change and progress," Uy said. "That is our commitment to the Filipinos. To serve the under-served and unserved. Together, we will use technology to be what it has been set out to be. To make information more readily available, services faster, communities safer and life, in general, better. Convenience on-demand."

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Small steps that go a long way The SM Store Share Shoes Program brings joy to kids in Isabela

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Shoes are essential in one’s journey through life, especially forstudents. With a pair of good shoes, they will not only be able to fulfill their daily tasks with ease, but it can also inspire them to work hard and take little steps to achieve their dream. 

Students of Diasan Elementary School in Echague, Isabela celebrate after receiving their new pair of shoes.

For most students in the city, a school bus or a stroll down the sidewalk are their usual commute. But for students in the province, it is a different story. 

Samantha, a student from the Diasan Elementary School, shared the hardships she and her classmates face to reach school. 

“Malayo po ang nilalakad namin ng nakapaa. Madulas po ‘pag umuulan at mahirap, maputik ang daan. ‘Yung mga iba po na nakatira sa may bundok, naglalakad po sila ng malayo. (My classmates and I have to walk a long way to get to our school. When the rainy season comes, the slopes become slippery and dangerous which makes it harder for us. The others who live near the mountain walk even farther),” Samantha said. 

Diasan Elementary School is tucked in the middle of the Barangay Diasan, a remote farming community in Isabela with over 600 residents. Students like Samantha have to walk an hour or more on rough terrain to get to and from school and are sometimes forced to skip classes if the river is swollen due to heavy rains.

Despite the challenges, one would be surprised at the great lengths they are willing to go to for their education. The simple gift of a new pair of shoes will allow them to walk to and back to school in comfort and safety. 

These are the kinds of stories that inspired the SM Store’s Share Shoes program to reach to the community to continue its mission of bringing joy - through the gift of shoes that can help make the journey of the students easier and more comfortable. 

Sharing the gift of new shoes

Most students in Diasan have not set foot in a mall before, let alone a shop selling shoes, so as a treat for the kids, employee volunteers from The SM Store, Savemore and SM Foundationtransformed one of the classrooms into a shoe store. They assisted the kids in choosing and fitting their very own shoes from the display of clogs, sneakers, sandals, flats and slip-ons donated by The SM Store MLC Shoes and Bags, and SM’s retail affiliates Crocs and Simply Shoes.

A volunteer washes the feet of one of the kids to teach him the value of proper hygiene. 

Replicating the shopping experience, an employee volunteer from The SM Store Cauayan assists a kid in fitting her new footwear. 

The employee and community volunteers also set up a “Feet Washing Corner” before the shoe fitting to impart the importance of taking care of one’s feet. The kids could not hide their joy as they selected and tried on their new footwear. 

Apart from receiving new shoes, the kids were treated to fun games and groceries from Savemore. The kids even gamely participated in a Zumba dance number led by The SM Store Cauayan employee volunteers. Wearing their new pairs of shoes, the kids enjoyed the activities knowing their feet were comfortable and secure. 

Taking steps to a brighter future

Samantha said that having a pair of shoes is important to protect their feet from injuries.

“Masaya po ako nu’ng nakita ko ‘yung mga kaibigan ko na suot na nila ‘yung sapatos kasi ‘di na sila mahihirapan maglakad ng isang oras papunta ng iskul (I was so happy to see my friends wearing their shoes because now, they won’t have a hard time walking an hour to school),” Samantha said. 

An employee volunteer from The SM Store Cauayan assists a kid in choosing his new pair of shoes. 

Teacher in charge Domenador Mayuyo Jr. shared that for some of the kids, it was their first time to own a pair of shoes, with many of them walking to school wearing slippers or barefoot. 

“It’s the first time for some of our students to receive a pair of shoes. Having a new pair of shoes is like a dream come true for them. It is a blessing for them to receive new pair of shoes that they can use to go to school,” Mayuyo said. 

Through the gift of new shoes, The SM Store hopes to inspire these kids to take those important steps toward achieving their goals. 

A student of Diasan Elementary School walkshome with his new pair of shoes from The SM Store’s Share Shoes Movement. 

Promoting the culture of sharing and purposeful giving

The shoe donation was also accompanied by a medical mission through the partnership of The SM Store with the SM Foundation, Caritas Philippines and the Diocesan Social Action Center of Ilagan. Residents of the community were able to avail of medical and dental consultations, laboratory works, and had X-ray and ECG examinations, and medicines courtesy of the SM Foundation’s Mobile Clinic, all for free.

An employee volunteer and student beneficiaries bond after the program. 

The activity was a part of the SM Share Movement, a program promoting a culture of sharing and purposeful giving among SM shoppers all year long. Since 2015, the SM Share Movement has collected over 1.3 million donations composed of shoes, clothing, books, school kits, disaster kits and toys.

The SM Store’s Share Shoes program encourages its shoppers to donate brand new and pre-loved footwear not just to help kidswalk safely and reach their desired destinations, but to also inspire them to take important steps toward achieving their goals. 

“We would like to thank all the shoppers and our partners who donated and participated in The SM Store’s Share Shoes Movement. This wouldn’t be possible without you. Given the rough terrain and the challenges that these students of Diasan face just to get to their school, the new pair of shoes is a great help to them,” said Cielito Velasquez, Assistant Branch Manager of The SM Store Cauayan. 

One of the classrooms is transformed by SM employee volunteers into a shoe store to give the kids a shopping experience. 

Through the #SMShareMovement Project, the SM Store remains committed to its promise to give back to communities and to be a partner in their development. Through the simple but valuable gift of shoes, they can continue to be a part of Barangay Diasan’s journey as the children take steps toward a brighter future. 

Find out more about the #SMShareMovement’s quarterly donation drives and ways to contribute to upcoming projects, by liking The SM Store Facebook page and by following @TheSMStore on Instagram, Twitter, and YouTube.