Teleperformance Philippines’ leadership and safety programs win in 18th Quill awards

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Teleperformance Philippines was once again recognized for its leadership and employee programs at the recently held 18th Philippine Quill Awards by the International Association of Business Communicators (IABC) Philippines.

The company received an Award of Excellence in Leadership Communication for its “A Message from Mike” video series, and an Award of Merit in Safety Communication for its “TP is a Safe Place to Work for all” campaign.

When Covid-19 first reached the Philippines, the government implemented a strict lockdown to help prevent the spread of the virus. Recognized as an essential service provider, Teleperformance Philippines was tasked to remain operational as the company provided essential support to government services, and industries such as healthcare, telecommunications, banking and finance, logistics, travel and hospitality.

Within the first year of his tour of duty, Mike Lytle, CEO of Teleperformance USA, Canada, and Philippines led the organization of 47,000 people through the COVID-19 crisis. Using his personal leadership approach of empathy and mindfulness, the “Message from Mike” video series was an effective tool that offered an accessible and transparent channel of communication to reach TP employees.

Published in the company’s official Facebook page, the videos featured Lytle giving his personal messages to employees, providing updates, responding to their questions, and reminding them of essential health and safety protocols.

The video series was also part of a larger communication campaign that empowered Teleperformance employees to be well-informed advocates of responsible behaviors and decisions. At the core of the “TP is a Safe Place to Work for All” campaign was keeping every employee alert and equipped with useful information to help them navigate through a life-changing time.

A variety of communication materials were produced and disseminated and batches of signage were placed in all Teleperformance sites and facilities, including physical distancing markers, indoor traffic directional signage, elevator reminders, shuttle reminders and markers. Health and Wellness engagement activities such as yoga and mindfulness sessions were promoted through both internal and external channels. There were also forums and talks conducted by experts and professionals to help employees understand the virus and how to protect themselves.

“Through this continuing crisis, our commitment was to create a safe place to work for all, not only through strict compliance with our government’s health and safety protocols, but by empowering and enabling our people with essential knowledge and skills so that they can effectively protect themselves and their loved ones from the pandemic,” shared Lytle.

These wins are a testament to Teleperformance Philippines’ commitment to their employees’ health and safety, which was also reflected by the recently awarded extension of their certification as a Great Place to Work®.  

Leading up to the certification, over 34,000 employees of Teleperformance Philippines were asked to anonymously rate the company in several areas and measured how employees perceive the organization based on the quality of workplace experience. Teleperformance Philippines became the first company in any industry in the country to win Great Place to Work® certification in 2018 and the only company in the country that has won for three years straight.

 

ABOUT TELEPERFORMANCE

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach.

The Group's 383,000 employees, based in 83 countries, support billions of connections every year in over 265 languages and 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2020, Teleperformance reported consolidated revenue of €5,732 million (US$ 6.5 billion, based on €1 = $1.14) and net profit of €324 million.

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 45,000 people in the country and operates over 30,000 workstations in 22 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.

From 2012 to 2020, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.

In 2020, Teleperformance Philippines was again certified as a Great Place to Work® and is the only organization in the country to receive this certification from the Great Place to Work® Institute for three years in a row. This 2021, Teleperformance celebrates its 25th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.

For further information, visit the Teleperformance website at teleperformance.ph.

Fr. Fiel Pareja Found a New Way to Inspire Others Through TikTok

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Fr. Fiel Pareja Found a New Way to Inspire Others Through TikTok

Not even a pandemic could stop this newly-ordained priest from moving others with his faith.

Manila, Philippines - March 31, 2021 - At the start of 2020, Fr. Fiel Pareja from the Archdiocese of San Fernando, Pampanga, was ordained. The new priest, who was eager to get started on his ministry, had no idea back then that things would not go exactly as he had hoped. He shares, "My ordination happened a month before lockdown due to pandemic. Full of excitement, I was hoping that I would discharge my ministry as a priest with people physically, face-to-face; celebrating Holy Mass and administering the sacraments 'physically' with them.  To my surprise, it didn't happen. God led me to do my priestly ministry with the faithful in a different way and setting which I didn't imagine at first."

"Due to COVID-19, we were all admonished to stay in our houses. The Church reads the 'signs of the times' and wants to be near to her flock during this most difficult time. That’s why, for their spiritual nourishment, online celebration of the Mass became more relevant. I was celebrating Mass facing a camera having in my heart the people God entrusted to my pastoral care," he continues.

The different setting for Fr. Fiel's ministry turned out to be TikTok, a creative platform that has also become a go-to space for people to share knowledge, information, and even inspiration. Putting his creativity to work, he had the brilliant idea of using his content to connect with people of similar faith, in order to educate and motivate them. "It was on the month of May that I began my TikTok journey. My nephew introduced to me this platform. At first, I was hesitant having in mind 'baka magulat sila nag TikTok ang pari' so I disregard her [sic] persuasion," he says. 

Eventually, after further encouragement, he decided to give the app a try. "If you will visit my TikTok account, you'll see my first TikTok video. I did the trending 'wipe it down challenge' with a twist. Having in mind that I am a priest, I incorporated a little liturgical catechism: Changing my vestment into different liturgical colors. My goal then was to educate the people about it," he shares. "I didn't expect that my content will be received wholeheartedly. The rest is history."

Fr. Fiel's Wipe It Down Challenge

https://www.tiktok.com/@fatherfielpareja/video/6831011547813334274

Sharing his faith through daily bible verses and prayers

https://www.tiktok.com/@fatherfielpareja/video/6936235769786895618

https://www.tiktok.com/@fatherfielpareja/video/6933368076998167810

Using TikTok as a creative platform for his ministry

https://www.tiktok.com/@fatherfielpareja/video/6932014209794379010

https://www.tiktok.com/@fatherfielpareja/video/6930899233407077634

Fr. Fiel surprised many people, who never expected to see a priest on TikTok. As his videos went viral and reached an even larger audience, his follower began to ask for guidance, intercession, and motivation. By posting prayers, reflections, and even tips for taking care of one's mental health, he has been able to use his content to make followers on the app feel that they are not alone in these challenging times. 

For Fr. Fiel, in times like these, TikTok and social platforms are gifts that need to be utilized. "Social platform plays an important role during this worldwide health crisis. Through it, we can reach out to one another and can assure each one that they are not alone in their journey," he says.

Check out Fr. Fiel Pareja, and other inspiring content creators on TikTok! Download the app on your iOS and Android devices today to get started.

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, Mountain View, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo. www.tiktok.com.

 

 

Churches bring ‘Visita Iglesia’ online, accept donations with PayMaya

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As Filipinos spend the second Lenten season under community quarantine, Roman Catholics can not only still continue observing the Holy Week tradition of “Visita Iglesia” as churches and religious organizations go online but also opt to donate with the help of PayMaya.

Mary Immaculate Parish - Levitown, Baguio Cathedral, Basilica Minore del Santo Nino Cebu, Sacred Heart Cebu, Saint Joseph the Worker Parish Iloilo, Marian Orchard Faith Foundation Batangas, Caritas Manila, and Feast Ortigas are just some of the Philippine Churches and religious organizations who are organizing online Visita Iglesia activities this Holy Week. Filipinos can donate to these churches even while at home by simply scanning the QR code displayed in their social media page using their PayMaya app or go to their organization’s website to be able to make donations and other financial contributions using cards and e-Wallets.

To date, more than 80 churches and religious organizations across the country have already adopted PayMaya’s end-to-end cashless solutions including Digital QR, PayMaya Checkout online payment gateway and digital invoicing solutions, allowing their respective congregations to contribute to their mission using the scan-to-pay feature of the PayMaya app or via any Visa, Mastercard, and JCB credit, debit, and prepaid card.

“Most aspects of our lives have been upended by the pandemic, but many sectors have found ways to continue delivering services. Our churches and religious organizations play an important role in our country's recovery and we are proud to empower them with innovative solutions that can help them stay connected with their congregations,” PayMaya Founder and CEO Orlando B. Vea said.

Since mass gathering is restricted under the recent quarantine guidelines of the government, churches and religious organizations have adapted to the times by bringing the Visita Iglesia and other Holy Week activities online through their social media and other video platforms.

To start supporting the missions of your local church and religious organizations via contactless donations, simply download the PayMaya app at https://official.paymaya.com/CAK1/425eb133 and register for an account.

PayMaya is the only end-to-end digital payments ecosystem enabler in the Philippines with platforms and services that cut across consumers, merchants, communities, and government. Through its enterprise business, it is the largest digital payments processor for key industries in the country including "everyday" merchants such as the largest retail, food, gas, and eCommerce merchants as well as government agencies and units.

Through its app and wallet, PayMaya provides over 28 million Filipinos with access to financial services. Customers can conveniently pay, add money, cash out or remit through its over 200,000 digital touchpoints nationwide.

Its Smart Padala by PayMaya network of over 37,000 partner agent touchpoints nationwide serves as last-mile digital financial hubs in communities, providing the unbanked and underserved with access to digital services. 

To know more about PayMaya's products and services, visit www.PayMaya.com or follow @PayMayaOfficial on Facebook, Twitter, and Instagram. [END]

Cool down with the Kuya J’s best-selling Halo-halo specials at 50% OFF

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Here’s a wonderful summer treat: Kuya J is helping you beat the heat with its Halo-Halo Espesyal and Ube Halo-Halo currently at 50% OFF until Easter Sunday - April 4, 2021 only.

Cool down with Kuya J’s version of Halo-halo Espesyal that’s packed with its signature paper-thin shaved ice with a surprisingly rich and creamy taste that quickly melts in your mouth. Of course, halo-halo isn’t complete without a mix of tasty ingredients found at the bottom of the glass. When you dig into a Kuya J Halo-halo, you’ll find an array of all the classic ingredients: there’s sweet and meaty macapuno strings, red and green nata de coco, caramelized saba, velvety ube jam, and glazed langka. On top of that, it also has a thick chunk of homemade leche flan, sprinkled with crunchy corn flakes and drizzled with ube cream. Want something different? Kuya J also offers the Ube Halo-halo variant that is just as enjoyable as the original. 

You can safely enjoy this exclusive promo right in the comforts of your own home when you order it for pick-up of delivery via www.centraldelivery.ph. 

What’s more, you can get other exclusive deals and promos when you download the Central Delivery app via the Apple Store for iPhone and iPad and Google Play for Android.

You can also avail of this limited offer from Kuya J for pick-up or take-out. Visit any of their stores near you. Find them across Metro Manila, Cavite, Bicol, Ilo-ilo, Bacolod & Cebu City.

For the latest deals and promos, follow @kuyajresto on Facebook and Instagram. 

GrabFood Has Exciting Lent-Friendly Food Choices That You’ll Actually Crave All Year!

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Lent-friendly options from vegetarian, vegan, and pescetarian food will be easily accessible on GrabFood for those observing the season

With many Filipinos currently observing the 40 days of Lent and preparing for Holy Week, this means paying much closer attention to our meal selections for many of us. And along with the challenge of temporarily abstaining from our favorite indulgences, trying to figure out what to eat and serve on the table can also be quite difficult. But fret not—GrabFood has got you covered, even throughout the Lenten season!

With GrabFood’s wide selection of sulit, delicious, Lent-friendly meals, you can easily stick to your fast and help curb your craving. Simply tap on the Lenten Choices icon on GrabFood and order away!

Different Cuisines

It may be the season to remove meat from your diets for a little while, but that surely doesn’t mean you can’t enjoy a great meal either. With cuisines ranging from Japanese, Greek, to Italian and even more, GrabFood has a wide diversity of cuisines to choose from ranging from sulit-busog options, to hearty indulgences. Whatever your craving may be during this time of the year, eat light with gastronomic favorites Tim Ho Wan, Cyma, Peri-Peri, and Tokyo Tokyo all on GrabFood.

Salt & Pepper Shrimp, Fish Fillet with Tofu, & Fishball with Noodle Soup from Tim Ho Wan

Healthier, Greener Options

For health buffs and for those wanting to start a greener diet, how about some healthy and refreshing ways to cleanse your palate during the Holy Week, whether as a starter, a great side dish, or the tasty main event of your meal? And listen—salads aren't just piles of boring leafy greens; they can be so much more, and GrabFood shows you just how many ways you can stock up on nutrition while still enjoying your greens! 

Take your pick from GrabFood’s available list of restaurants featuring the freshest fruits and vegetables in town like Something Healthy, SaladStop!, and Juju Eats. You can even choose among meatless options in places such as Goldilocks, with lighter options such as their fresh lumpia and meatless laing! 

And even more to look forward to – Something Healthy and Healthy To Go will both be open for 24 hours for the duration of Holy Week – giving you the option to satisfy those late-night cravings whenever they come around!

Quinoa Gold Salad from Juju Eats, Thai Chicken from Something Healthy 

Fresh Lumpia from Goldilocks

Hearty Soups and Meals

Switch things up and order a meatless yet very satisfying meal for Lent, with both vegetarian and seafood soups available on GrabFood. GrabFood features slurpable, soothing soups guaranteed to suit all tastes, alongside other Lent-friendly dishes, with partner restaurants such as Sen-Ryo Philippines, Manna, and Pho Hoa.

Fried Rice Paper Rolls

Chili Shrimps with Rice from Pho Hoa

Towering, Delicious Sandwiches

Packed with flavors and a nutritional punch, a sandwich has always been a classic and convenient way to get all your desired flavors in just one grab! 

Not only can they be filling and offer a nice change from the ordinary, but they are also especially versatile as the ingredients you can experiment and fill sandwiches with are virtually endless! Experience this first-hand on GrabFood, with the tastiest sandwich choices from Subway, Banh Mi Kitchen, and Route 27 Gourmet Sandwiches. 

Seafood Galore

Seafood has long been a classic guilty pleasure for many Filipinos – and luckily for us, seafood is considered Lent-friendly! Whether you’re looking for scrumptious shrimp, savory crabs, easy-to-eat sushi, or nutritious fish meals, seafood will make sure you get a satisfying meatless yet protein-packed meal in time for Lent! 

For those wishing to get their seafood mix, Kuya J’s Restaurant, Dampa Express, and Red’s Fish Heads all have dishes you can dine on heartily during the holy season. 

Bilao Shrimp from Dampa Express & Grilled Scallops from Kuya J’s 

A Dessert Light on the Tummy and the Soul

The perfect Lenten meal wouldn’t be complete without something sweet to top it off. For most of us always craving for delectable desserts following a hearty meal, Grab ensures this craving will be met while still remaining sinless and suitable for the Lenten season!

Let refreshing milk tea beverages from Hey Henry!, and sweets from Forget Me Not Cafe cap off your day on a soothing and relaxing note, only on GrabFood.

No matter the season or craving, GrabFood is the greatest go-to app for culinary adventurers. Plan out your everyday Lent meals with GrabFood's sulit Lenten Choices, featuring dishes from merchants such as Bowlsome, Mean Greens, Manna, Go! Salads, and more!

In observance of Lenten Season and Holy Week, please be guided with GrabFood’s merchants’ operating hours from April 1–4:

● April 1 (Maundy Thursday): Regular hours (10 AM–8:30 PM)

● April 2 (Good Friday): Closed

● April 3 (Black Saturday): Regular hours (10 AM–8:30 PM)

● April 4 (Easter Sunday): Regular hours (10 AM–8:30 PM)

For more information on the operating hours of GrabFood merchants for Holy Week, you may also visit the GrabFood app.

About Grab

Grab is the leading super app platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto over 214 million mobile devices, giving users access to millions of drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 397 cities in eight countries. 

(www.grab.com)