Teleperformance Philippines signs Cleanergy deal with AboitizPower

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Teleperformance Philippines and AboitizPower seal renewable energy partnership. From AboitizPower: Sandro Aboitiz, Senior Vice President of Commercial Operations, and Gina Camacho-David, Assistant Vice President of Market Strategy. From Teleperformance: Francisco Lara, Chief Executive Officer, Jose Luis Marquez, Chief Operations Officer, Jeffrey Johnson, Senior Vice President for Human Capital Resource Management, and Eduardo Punzalan, Vice President for Facilities and Administration

Teleperformance, a global leader in outsourced customer and citizen experience management provider, continues its strong commitment to environmental sustainability through sourcing renewable energy from AboitizPower (AP) retailer Adventenergy, Inc. Teleperformance will utilize 100% Cleanergy, AboitizPower’s brand for renewable energy, to operate their Bacolod and Sucat offices, and has set their sights on switching more offices to Cleanergy in the coming years.

With over 57,000 employees operating in 23 business sites all over the country, Teleperformance is one of the biggest Business Process Outsourcing (BPO) companies contributing to the growth of the Philippine economy. With their switch to Cleanergy, Teleperformance will leave a mark in the country as one of the first BPOs to utilize Renewable Energy in their operations. BPOs consume energy around-the-clock which makes this switch a significant contributor in decarbonizing the country. The company hopes to prompt other BPOs in the country to make the environmentally conscious choice of switching to renewable energy.

Teleperformance Philippines Chief Executive Officer Francisco Lara explained how BPOs can take a step further in creating a lasting difference for the country. “As BPOs, we have already made a positive impact in the Philippine community through providing thousands of jobs to career-seekers. We have the resources to take it a step further and shift the focus on climate security given the alarming damages in our communities brought about by climate change. The transition to Renewable Energy is one of the easiest steps we can take so long as we have a reliable partner such as AboitizPower to guide us through the process”, said Lara.

Sandro Aboitiz, Senior Vice President for Commercial Operations at AboitizPower, highlights the importance of empowering businesses to choose renewable sources: “We are happy to help boost the Department of Energy Green Energy Option Program to promote the utilization and development of renewable energy in the country. Through this program, we are able to rally various industries under one goal of achieving environmental sustainability and energy security through the use of Cleanergy. This partnership with Teleperformance affirms our efforts to emphasize the direct impact that retail customers have in preserving the environment through the kind of energy they choose to run their facilities,” said Aboitiz.

Aboitiz further sheds light on the critical role of using Cleanergy in addressing energy security challenges in the country. “We have allotted significant resources to expand our Renewable Energy portfolio to 4,600 MW by 2030. This will enable us to address the growing demands of the market and contribute to managing climate-related risks. The government’s Green Energy Option Program is an effective catalyst to accomplish this objective,” said Aboitiz.

Teleperformance Philippines and AboitizPower partnership. (L-R) From AboitizPower: Sandro Aboitiz, Senior Vice President of Commercial Operations, and Gina Camacho-David, Assistant Vice President of Market Strategy. From Teleperformance: Jeffrey Johnson, Senior Vice President for Human Capital Resource Management, Jose Luis Marquez, Chief Operations Officer, Francisco Lara, Chief Executive Officer, and Eduardo Punzalan, Vice President for Facilities and Administration

Teleperformance Philippines wins multiple recognition at the 19th Quill awards

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Teleperformance (TP) Philippines recently won four awards for its pandemic and nation building efforts at the recent 19th Philippine Quill Awards organized by the International Association of Business Communicators (IABC) Philippines.

Among the awards Teleperformance received are recognition for four of its efforts – COVID-19 communication portal, 1Question Job Interview Bot, English Communication Webinar Series, and the Teleperformance Molino Recruitment Center Virtual Groundbreaking Event.

Teleperformance received an Award of Merit for the COVID-19 Employee Communication Microsite, a bespoke communications hub launched in the advent of the COVID-19 pandemic in the Philippines. The program resulted in a high rate of employee compliance to TP’s Health & Safety protocols onsite resulting in zero to minimally remote cases of infections onsite. They were also able to continue operations of all their 22 sites despite various degrees of lockdown and Community Quarantine classifications, most of which have been given the Safety Seal certification by local government and health agencies.

Meanwhile, TP also received an Award of Merit for the 1Q TPbot, also known as TP-in-3. It is the world’s first Smart 1Question Job Interview Bot and is a streamlined social and mobile recruitment bot on Facebook Messenger. This bot was created to help continue Teleperformance’s hiring process after the COVID-19 pandemic and the succeeding lockdown halted operations nationwide. In three easy steps – register, verify, interview – applicants were able to complete the interview process in a matter of minutes all found in a convenient gamified and challenging content on Facebook Messenger, resulting in approximately 35,000 completed automated interviews in just 7.5 months and a total of over 9,500 Filipinos hired in just a month.

As a response to the need for upskilling amid the pandemic, Teleperformance also launched the English Communication Webinar Series, which received an Award of Merit. The series provided free virtual English lessons on the company’s Facebook page for people looking to add and improve their skills through basic English topics such as pronunciation and accent, grammar and vocabulary, thought organization and coherence, and written communication. The series garnered nearly 33,000 attendees on Zoom and Facebook Live, over 727,000 Facebook offline viewers across its 18 seasons from April 2020 to October 2021, and received overwhelming positive feedback from attendees.

Lastly, TP also received an Award of Merit for the Teleperformance Molino Recruitment Center Virtual Groundbreaking Event. Amid the pandemic and rising unemployment in the country, Teleperformance opened its 22nd business site with the theme “Brave New Horizon” marking a new milestone and brave new venture from the company. The special event was graced by key government and industry partners and highlighted how Teleperformance Philippines continues to innovate and blaze trails, therefore contributing to the overall regional growth and economic recovery of the country.

“As a people company, these initiatives were a way for Teleperformance to give back not only to our employees but to Filipinos in need during the pandemic. Moving forward, we will continue to put our employees’ health and safety at the forefront of our operations as we continue to bounce back from the pandemic,” shared Teleperformance Philippines Chief Operations Officer Joey Marquez.

Teleperformance Philippines was recently certified Great Place to Work® for the 5th consecutive year and is the largest employer in the country to receive the certification. Through their various employee engagement programs including their Diversity, Equity & Inclusion initiatives, TP is able to maintain an inclusive workplace for all that prioritizes overall employee welfare and safety.

They currently employ around 56,000 employees nationwide and is looking to expand to the countryside to bring more career opportunities to more Filipinos. Recently, they also launched their 23rd business site in Ilocos Norte that follows a completely work-from-home model.

To learn more about Teleperformance, visit the Teleperformance website at www.teleperformance.com.

Teleperformance promotes work-at-home solution in Luzon with Cloud Campus Jeepney roadshow

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Teleperformance (TP) Philippines, the global leader in outsourced customer and citizen experience management and advanced related services, is bringing the TP Cloud Campus Jeepney on a roadshow across Luzon to promote work-at-home career opportunities through its Cloud Campus solution.

Cloud Campus Jeepney is Teleperformance’s innovative approach to job recruitment where TP brings work-at-home jobs to the provinces, tapping the Philippines’ vast countryside talent pool.

The Cloud Campus Jeepney has been touring key locations in Bulacan, Laguna, Cavite, Ilocos Norte, Ilocos Sur, La Union, and Pangasinan. The Jeepney will continue its roadshow in Urdaneta, Pangasinan from June 18 to 20. Its next stop is Tarlac from June 24 to 25 before heading to its last stop in the north in Pampanga from June 28 to 30. It will be making its last Luzon stop in Batangas from July 6 to 8.

Recently, the TP Cloud Campus Jeepney motorcade was also held around Laoag and San Nicolas, where TP launched their first Cloud Campus hub in Ilocos Norte. As the company’s 23rd business site, TP Cloud Campus Ilocos Norte will open more jobs for residents of the Ilocos region that will allow them to “work wherever they live and live wherever they love”. This site also hopes to contribute to the capability building and economic growth of the province.

The Department of Labor and Employment Regional Office 1 (DOLE RO1) Regional Director Atty. Evelyn Ramos shared during the event, “What Teleperformance is doing here in the Philippines is valuable. We gladly welcome here in Ilocos region the launching of Teleperformance Cloud Campus site, which is expected to pave the way for the employment of thousands of Ilocanos. Further, we also laud the virtual workforce platform for enabling a work at home business.”

Launched in the Philippines in early 2021, the Cloud Campus solution is the revolutionary and innovative new global operating model of Teleperformance, specifically designed to enable a socially enriched work-at-home environment, allowing brands to easily expand their business and deliver superior customer experiences through Teleperformance’s unique, cloud-centric solution.

Home-based interaction experts can work from anywhere and remain connected to their Teleperformance team through the Cloud Campus hubs, which come with innovative features to help employees stay engaged and connected, while maintaining operational efficiency. Currently, there are two main Teleperformance Cloud Campus hubs located at TP Fairview, Quezon City and at TP Aura, Taguig City and multiple smaller kiosks which serve as the operational command center of virtual teams.

“During the pandemic, Teleperformance Philippines was one with the industry in shifting to work-at-home and we’ve seen how this arrangement has benefited some of our workforce. As Teleperformance continues to grow and invest in the Philippines, we want to be able to give more people the option to work from wherever they live. Geography and location will no longer be a barrier when it comes to job opportunities; with TP Cloud Campus, they can pursue their career in the IT-BPM industry from wherever they are,” shared Teleperformance Philippines Chief Operations Officer Joey Marquez.

The new Teleperformance “Campus Culture” supports the employee’s physical and mental well-being, assisted by bespoke Technology, Analytics, and Process Excellence (T.A.P.TM) solutions that harness human insights, fun, teamwork, friendly competition, and continuous learning.

The Teleperformance Cloud Campus model also provides a comprehensive solution to companies looking at remote work as part of their growth plans in the new digital economy. It thoughtfully addresses the main concerns of companies for processes that are to be handled from a home environment, such as security, performance and control, and engagement of remote teams

“It’s a win-win solution as Teleperformance Cloud Campus allows companies to ensure the health and wellness of employees without compromising business continuity, which is a must in today’s digital economy,” Marquez noted.

To learn more about TP Cloud Campus, visit the Teleperformance website at www.teleperformance.com.

Teleperformance recognized in the Philippines Best Workplaces™ 2022 by Great Place to Work® Philippines

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Teleperformance has just been awarded as one of the Philippines Best Workplaces™ in 2022. This was announced during the virtual reveal that premiered live on Great Place to Work® Philippines via YouTube.

In total, 25 workplaces are ranked as “Philippines Best Workplaces” according to research and consulting firm, Great Place to Work® Philippines.

The Philippines Best Workplaces™ List is highly competitive. Regarded as the global authority on workplace culture, seasoned consultants from Great Place to Work® curate the List using rigorous analytics and confidential employee feedback. Companies are only considered if they are first, a Great Place to Work-Certified™ organization. In the qualifying year of 2021, nearly 100 companies in the Philippines were Great Place to Work-Certified™. (Only companies who attain at least 65% on Great Place to Work® Trust Index© Survey can attain the Certification.)

Great Place to Work® is the only company culture award in the world that selects winners based on how fairly employees are treated and what their workplace experience is like. Companies are assessed on how well they are creating a great employee experience that cuts across race, gender, age, disability status, or any aspect of who employees are or what their role is.

“With the continuous disruptions that companies face, the Best Workplaces in the Philippines remain grounded in their purpose and values. They continue to put their people first. They prioritize the holistic well-being of their employees as fatigue and burnout become more evident in workplaces,” says Antoniette Mendoza-Talosig, Managing Partner of Great Place to Work® Philippines and Principal Consultant of Great Place to Work® ASEAN.

Teleperformance Philippines Chief Operations Officer Joey Marquez underlined the significance of this achievement: "This milestone gives us the perfect opportunity to showcase our values, the Teleperformance culture, and the great work of our people in delivering excellent customer service to our customers, clients, and stakeholders. This recognition further inspires us to create more remarkable experiences for our people – whether they may be working in one of business sites across the country, or in their homes."

Teleperformance said that they will continue to move forward towards their goals while upholding the high standards of being a Best Place to Work™. The company also looks forward to giving back through the Citizen of the World corporate sustainability programs and initiatives. Most of all, Teleperformance will carry on fostering a TP culture that is diverse, equitable, and inclusive for all.

Teleperformance has been certified Great Place to Work® in the Philippines consecutively in the last four years, becoming the first company in the Philippines to achieve this feat. The Trust Index Survey conducted in 2021 by the Great Place to Work® Institute had the highest participation rate among the Teleperformance Philippines employees across all 22 business sites.

During the pandemic, employee initiatives held by Teleperformance were recognized by various sectors such as the Safety Seal Committee certifying Teleperformance business sites that ensure health and safety protocols against COVID-19. Teleperformance also rolled out free COVID-19 vaccination for employees through the TPVac program and currently has a partnership with the government to conduct vaccinations in various Teleperformance Philippines workplaces for employees and their loved ones.

In addition, Teleperformance celebrates diversity and inclusion through empowering both Women and the LGBTQ+ community through their TP Women and TP Pride councils as they raise awareness and educate employees through year-long initiatives. They also have a comprehensive HIV/AIDS program that has been awarded the Duyan Ambassador Award from Project Red Ribbon and recognized by the Philippine Financial & Inter-Industry Pride (PFIP).

To know more about Teleperformance Philippines, visit their website at www.teleperformance.com.

Teleperformance Philippines unveils first-ever Cloud Campus Jeepney

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Manila, Philippines – To showcase its Cloud Campus work-at-home solution, Teleperformance Philippines has launched the Cloud Campus Jeepney, a mobile cloud connected workstation that simulates a fully enabled work-at-home experience.

Introduced at the Sunlife Amphitheatre, the Cloud Campus Jeepney is a functioning mobile workstation connected to the cloud that will allow people to work and stay fully connected even on the road. It showcases the digital capabilities of the TP Cloud Campus solutions, giving visitors a fully connected work-at-home experience. The Jeepney will be parked at the amphitheater until March 6, 2022 and will soon go to various locations around Metro Manila.

Launched in early 2021, the Cloud Campus solution is the revolutionary and innovative new global operating model of Teleperformance, specifically designed to enable a socially enriched work-at-home environment, allowing brands to easily expand their business and deliver superior customer experiences through Teleperformance’s unique, cloud-centric solution.

Home-based interaction experts can work from anywhere and remain connected to their Teleperformance team through the Cloud Campus hubs, which come with innovative features to help employees stay engaged and connected while maintaining operational efficiency.

Currently, there are two main Teleperformance Cloud Campus hubs located at TP Fairview, Quezon City and at TP Aura, Taguig City and multiple smaller kiosks which serve as the operational command center of virtual teams.

TP Cloud Campus comes at a time of disruption when there are calls for fresh solutions for companies to digitalize their work and operations. Teleperformance Philippines Chief Operations Officer Joey Marquez shared, “TP Cloud Campus enables Teleperformance Philippines to bridge people with their favorite brands around the world 24/7. Designed to harmonize onsite and remote work environments, TP Cloud Campus encompasses virtual talent acquisition, training, learning and development, quality control, data security, as well as workforce performance management.”

The new Teleperformance “Campus Culture” supports the employee’s physical and mental well-being, assisted by bespoke Technology, Analytics, and Process Excellence (T.A.P.TM) solutions that harness human insights, fun, teamwork, friendly competition, and continuous learning. This includes solutions such as training simulations, gamification, operational remote management platforms and collaboration platforms, for optimized Virtual Training Rooms, Digital Whiteboards and Wallboards to generate real-time productivity, performance, workload technology monitoring reports, and chat bot TP Digital Floorwalker, built with machine learning and analytics capabilities enabling more First Call Resolutions and reduced Average Handling Time.

Teleperformance Philippines Chief Operations Officer Joey Luis “Joey” Marquez delivering his opening remarks at the launch.

Teleperformance leaders with DOLE Secretary Silvestre H. Bello III and celebrity DJ Markki Stroem. (L-R) Executive Vice President for Business Development, Ritesh Bhatia; Vice President for CTSS Learning and Quality Analytics, Pierre Berube; Senior Vice President for Human Capital Resource Management, Jeffrey Johnson; DOLE Secretary, Silvestre H. Bello III; celebrity DJ, Markki Stroem; Chief Operations Officer, Joey Marquez; and Senior Director for Communication and Marketing, Marilyn Ventenilla.

Event program host Markki Stroem

Teleperformance Philippines Chief Operations Officer Joey Marquez inside the TP Cloud Campus Jeepney

For Teleperformance’s client-partners, the TP Cloud Campus and T.A.P.TM innovation engines equip them with high-tech, high-touch solutions built on a keen understanding of people’s interaction history and sentiments.

Most importantly, keeping important information safe and confidential is pivotal so Teleperformance stores data in remote environments to ensure no client or customer data is stored locally. The company’s layers of security include PCI-certified architecture, multi-factor authentication, device lockdown, and TP Protect – an integrated data security solution that allows real-time monitoring and alerts to prevent fraudulent activities.

“It is energizing to witness and now be at the helm of an organization driving digital business and transformation solutions. Guided by our Core Values of Integrity, Respect, Professionalism, Innovation, and Commitment, I believe that we will continue to build career opportunities for people where they can work wherever they live, and live wherever they love,” added Joey.

To learn more about TP Cloud Campus, visit the Teleperformance website at www.teleperformance.com.

Teleperformance Philippines celebrates diversity and inclusion through TP Pride

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Teleperformance Philippines aims to be outspoken allies in support of Pride Month through recognizing the contributions and influence of the LGBTQ+ community. As part of its 25th Anniversary, Teleperformance Philippines is celebrating TP Pride, as it seeks to strengthen employee engagement and promote a diverse and inclusive culture through month-long festivities.

TP Pride is an initiative that kickstarted in 2018 that sought to raise awareness and educate Teleperformance employees about the experiences of LGBTQ+ individuals. Teleperformance aims to go all-out despite the ongoing pandemic by inaugurating a group of inspiring, formidable representatives of the LGBTQ+ community as the Pride Council tasked to lead the activities they have lined up for Pride Month.

Taking their advocacy to the workplace, Teleperformance will produce a forum called ‘Queeries: Leaders’ Discussion on LGBT Mental Health and Inclusion,’ guest-starring organizations such as Your Millennial Psychologist, Psychological Association of the Philippines Special Interest Group, Philippine Financial & Inter-Industry Pride, and Philippine LGBT COC, where they aim to educate leaders, decision makers, and LGBTQ+ colleagues on the value in creating and maintaining LGBTQ+ inclusive practices in the company.

Part of their efforts in pushing gender diversity in the workplace is the TP Traiblazer Podcast where special episodes feature TP Pride leaders and guests to share their views on LGBTQ+ relationships and Transgender inclusion. Along with this is the TPTV Pride Special Series inviting Teleperformance’s LGBTQ+ employees to provide resourceful insights on LGBTQ+ Pop Culture.

Teleperformance stands firm with the LGBTQ+ community through the Humanizing SOGIE and Faces of TP Pride digital flipbook displayed on various sites, exhibiting the profiles of SOGIE and TP Pride advocates.

Lastly, to help LGBTQ+ communities in distress, Teleperformance will host ‘TP Pride 4 Pride Challenge’, an online fundraiser to raise money for their chosen LGBTQ+ foundation. The funds will be used to provide 100 care packages composed of sanitary kits, masks, and food to support our LGBTQ+ friends in need.

“Here at Teleperformance, we strive to create a diverse and inclusive environment for our employees,” says Jeffrey Johnson, Senior Vice President for Human Capital Resource Management. “This year’s Pride Month celebration is just the beginning of a stronger, deeper year-long commitment to promote this advocacy in various branches of the company,” he continued.

Teleperformance will undertake an active cycle of inclusivity through consistent orientation and induction of the developing trends in the LGBTQ+ community. Teleperformance leaders also commit to uphold monthly participation in TP Pride activities like SOGIE sensitivity sessions, SOGIE 101 e-learning courses, and TP Tribe mentorship program, among others.

Teleperformance has always been a fervent advocate of diversity. As a member of the Philippine Financial and Inter-Industry Pride, they pledge to foster a safe and inclusive industry for the LGBTQ+ community. Last December 2020, Teleperformance partnered with SPARK Philippines, which pioneered the Humanizing SOGIE Exhibit. Strengthening their commitment for a safer and inclusive workplace, Jeffrey Johnson also joined a panel of distinguished HR professionals in a webinar hosted in 2020 by the Society for Human Resource Management, the world’s largest HR Organization, to address unconscious bias and how to bring about change within the organization.  

 

ABOUT TELEPERFORMANCE

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach.

The Group's 383,000 employees, based in 83 countries, support billions of connections every year in over 265 languages and 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence.

In 2020, Teleperformance reported consolidated revenue of €5,732 million (US$ 6.5 billion, based on €1 = $1.14) and net profit of €324 million.

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 45,000 people in the country and operates over 30,000 workstations in 22 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.

From 2012 to 2020, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.

In 2020, Teleperformance Philippines was again certified as a Great Place to Work® and is the only organization in the country to receive this certification from the Great Place to Work® Institute for three years in a row. This 2021, Teleperformance celebrates its 25th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.

For further information, visit the Teleperformance website at teleperformance.ph

 

 

Teleperformance Philippines’ leadership and safety programs win in 18th Quill awards

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Teleperformance Philippines was once again recognized for its leadership and employee programs at the recently held 18th Philippine Quill Awards by the International Association of Business Communicators (IABC) Philippines.

The company received an Award of Excellence in Leadership Communication for its “A Message from Mike” video series, and an Award of Merit in Safety Communication for its “TP is a Safe Place to Work for all” campaign.

When Covid-19 first reached the Philippines, the government implemented a strict lockdown to help prevent the spread of the virus. Recognized as an essential service provider, Teleperformance Philippines was tasked to remain operational as the company provided essential support to government services, and industries such as healthcare, telecommunications, banking and finance, logistics, travel and hospitality.

Within the first year of his tour of duty, Mike Lytle, CEO of Teleperformance USA, Canada, and Philippines led the organization of 47,000 people through the COVID-19 crisis. Using his personal leadership approach of empathy and mindfulness, the “Message from Mike” video series was an effective tool that offered an accessible and transparent channel of communication to reach TP employees.

Published in the company’s official Facebook page, the videos featured Lytle giving his personal messages to employees, providing updates, responding to their questions, and reminding them of essential health and safety protocols.

The video series was also part of a larger communication campaign that empowered Teleperformance employees to be well-informed advocates of responsible behaviors and decisions. At the core of the “TP is a Safe Place to Work for All” campaign was keeping every employee alert and equipped with useful information to help them navigate through a life-changing time.

A variety of communication materials were produced and disseminated and batches of signage were placed in all Teleperformance sites and facilities, including physical distancing markers, indoor traffic directional signage, elevator reminders, shuttle reminders and markers. Health and Wellness engagement activities such as yoga and mindfulness sessions were promoted through both internal and external channels. There were also forums and talks conducted by experts and professionals to help employees understand the virus and how to protect themselves.

“Through this continuing crisis, our commitment was to create a safe place to work for all, not only through strict compliance with our government’s health and safety protocols, but by empowering and enabling our people with essential knowledge and skills so that they can effectively protect themselves and their loved ones from the pandemic,” shared Lytle.

These wins are a testament to Teleperformance Philippines’ commitment to their employees’ health and safety, which was also reflected by the recently awarded extension of their certification as a Great Place to Work®.  

Leading up to the certification, over 34,000 employees of Teleperformance Philippines were asked to anonymously rate the company in several areas and measured how employees perceive the organization based on the quality of workplace experience. Teleperformance Philippines became the first company in any industry in the country to win Great Place to Work® certification in 2018 and the only company in the country that has won for three years straight.

 

ABOUT TELEPERFORMANCE

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach.

The Group's 383,000 employees, based in 83 countries, support billions of connections every year in over 265 languages and 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2020, Teleperformance reported consolidated revenue of €5,732 million (US$ 6.5 billion, based on €1 = $1.14) and net profit of €324 million.

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 45,000 people in the country and operates over 30,000 workstations in 22 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.

From 2012 to 2020, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.

In 2020, Teleperformance Philippines was again certified as a Great Place to Work® and is the only organization in the country to receive this certification from the Great Place to Work® Institute for three years in a row. This 2021, Teleperformance celebrates its 25th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.

For further information, visit the Teleperformance website at teleperformance.ph.

Teleperformance to offer free Covid-19 vaccinations for all employees

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Highlighting its commitment to promote the safety and welfare of its employees, Teleperformance Philippines will be offering free Covid-19 vaccinations for their more than 47,000 employees in the country nationwide.

This is in line with the global initiative of Teleperformance to provide free access to vaccines for all its employees worldwide. As the nation awaits the ongoing government reviews to allow distribution of the vaccine, Teleperformance Philippines is currently collaborating with government agencies and employers in the country to quickly secure the supply of safe and effective FDA-approved vaccines for 100% of their employees.

 

Teleperformance, a leading global group in digitally integrated business services recently announced its plans to reimburse the cost of Covid-19 vaccinations for its more than 330,000 employees worldwide, wherever the vaccine is not being provided free of charge by the country’s healthcare system. The plan will be deployed in accordance with the decisions of the local authorities concerned and in partnership with key private healthcare partners across Teleperformance’s footprint, which spans 80 countries.

 

Since the start of the Covid-19 crisis, Teleperformance has paid careful attention to protecting its employees, notably with a strong focus on health and hygiene standards in all its locations, millions of masks proactively secured and distributed to its staff, the assertive move to a Work-at-Home delivery model in conjunction with its clients, and enforcement of extra physical distance at its operational sites, over and above local country guidelines.

 

A Great Place to Work® certified company, Teleperformance Philippines likewise initiated efforts throughout the pandemic to promote the safety and well-being of their employees while helping businesses adjust to the new environment. Aside from stringent health and safety protocols on-site, they also implemented the work-at-home (WAH) model for thousands of employees and  launched Teleperformance Cloud Campus, a model that allows home-based interaction experts to work from anywhere in the world while remaining connected virtually to their Teleperformance team through one of the Cloud Campus hubs.

 

Today, by offering the vaccine as a free, optional staff benefit, Teleperformance aims not only to honor its commitment to protecting the health of its people, but also to help governments address the pandemic with agile, large-scope support of vaccination programs deployed at the corporate level.

 

Teleperformance Chairman and Chief Executive Officer Daniel Julien remarked, “Nothing is more important in fulfilling our mission than the safety and health of all our employees. Since the beginning of this grave crisis, we have done everything in our power to ensure business continuity for our clients and protect the health and safety of our employees, our partners, and jobs in the communities where the Group is present. Now, more than ever, we are focused on the same priorities. Based on strong relationships with healthcare partners and in compliance with government decisions and procurement agendas, we are well prepared across the world to assist in securing critical Covid-19 vaccinations for our employees. The reimbursement of vaccination costs for our staff is another critical step in this commitment to our employees. We will support every employee in the Group who wants the vaccine, especially in countries where the public or private insurance system doesn’t cover the cost. We are also proud to be actively contributing to the ongoing fight against the virus by boosting vaccinations worldwide.”

 

Teleperformance Chief Executive Officer for US, Canada, and Philippines Mike Lytle added, “From the beginning, the safety and well-being of our employees has been our priority. While the past year has definitely been a challenging one for the company and its many employees and partners, the announcement of the vaccine brings hope for everyone across the globe and we are committed to giving free access to this for all our employees. As we wait for the distribution of the vaccine, we continue to maintain a positive outlook for the industry and the country. We enjoin everyone in the ongoing fight against Covid-19 by continuing to follow the government’s lead and practice safety measures and protocols wherever they are.”