Teleperformance revolutionizes the Work-at-Home environment with TP Cloud Campus

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Manila, Philippines - Teleperformance, a global leader in digitally integrated business services, recently announced a revolutionary new global operating model, the Teleperformance Cloud Campus, an innovative solution for enabling the ‘new normal’ work-at-home (WAH) environment.

Prior to the pandemic, as part of its future-of-work development process, Teleperformance was already designing and testing an enhanced model for improving customer experience, client results, and employee well-being and development through socially connected, virtual teams. The Teleperformance Cloud Campus was specifically designed to provide a remote, socially enriched working environment, allowing companies to easily expand their business and deliver superior customer experiences through Teleperformance’s unique, cloud-centric model.

Home-based interaction experts can now work from anywhere in the world while remaining connected virtually to their Teleperformance team through one of their Cloud Campus Hubs. These centralized command centers keep remote agents connected and engaged while providing an opportunity for clients to interact with a dispersed workforce. The highly functional design blends proprietary Teleperformance technology, analytics, and process excellence (TAP) with best-of-breed technologies to form a uniquely efficient global solution.

The operating capabilities of Teleperformance Cloud Campus includes virtual talent acquisition, training, development, coaching, team building, learning, client interaction, quality control, and data security management, as well as emotional well-being and rich social interaction for employees. Gamification is utilized for employee fun, socialization, and education as part of the new Teleperformance ‘campus life’. 

For Teleperformance, protecting sensitive information is key, which is why their Cloud Campus solution ensures that data remains secure within remote environments. Their Bring-Your-Own-Device (BYOD) Architecture is PCI Certified and other security measures include multi-factor authentication, device lockdown and the usage of virtual sessions to ensure that no data is stored locally.

Among the many benefits of Teleperformance Cloud Campus is having access to a broader workforce, with its ability to reach skilled interaction experts around the world, enhanced business resilience, sustainability and diversity, and the flexibility to meet changing demands as companies can easily scale up or down based on business needs. 

Teleperformance Cloud Campus is available to support all industries, geographies, and applications and is currently deployed globally in a diverse set of industry sectors including e-commerce, utilities, telecom, and healthcare – several of which were implemented before the Covid-19 outbreak. The company now has more than 200,000 employees working from home worldwide, i.e. 80% of all active employees. An increasing number of clients and Teleperformance WAH employees will continue transitioning to this unique delivery model this year.

Teleperformance Chairman and Chief Executive Officer Daniel Julien said, “To be clear, conventional facilities continue to play an important role in our operational delivery strategy. As the global industry leader and a top employer worldwide, we constantly re-envision alternative work and delivery models that can benefit our clients, their customers and, of course, our employees. We developed, tested, and began implementing the Teleperformance Cloud Campus with select clients last year. It is a fantastic model for both clients and for the emotional well-being and professional growth of our work-at-home staff. Since COVID-19 hit the world, we have rapidly transitioned 80% of our global workforce to a work-at-home model to align with the ‘new normal’. Teleperformance Cloud Campus orchestrates the delivery of work-at-home in a precise and effective manner, to best serve our clients and best care for our more than 200,000 strong remote employees - both now and in the future.”

With Work-at-Home solutions in high demand, Teleperformance Cloud Campus is an efficient and effective model for hiring, training and managing remote teams while ensuring exceptional, consistent customer experiences.

“Businesses today are looking for resiliency and a partner that can help them adapt to the rapid changes of today. With many companies looking at work-at-home as part of their strategy, Teleperformance Cloud Campus gives them the agility their business needs while ensuring the safety of employees, which is of utmost importance now and most certainly in the future,” shared Mike Lytle, Chief Operating Officer of Teleperformance Philippines. 

To learn more about Teleperformance Philippines and the Teleperformance Cloud Campus, you may visit their website at www.teleperformance.ph/en-us.

Cisco Philippines: Communication Technology fully impacts national disaster approach

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Entering the rainy season, the Local Government Units (LGUs) of various regions have kickstarted awareness drives and preparedness programs anchored on Disaster Risk Reduction and Mitigation (DRRM) for this year's Disaster Resilience month.

The Asian Disaster Preparedness Center attributes the effectiveness of disaster reduction and response to the effectivity of managing information before, during, and after a disaster. However, utilizing relevant information is largely anchored on the availability and most importantly, the reliability of platforms for communication in place, according to Cisco Managing Director for the Philippines Karrie Ilagan.

"A huge part of the government's DRRM measures for a disaster-prone country like ours is vigilant preparation as this is the foundation of our response to and recovery from disasters," said Ilagan. "While preparation may involve tasks like having survival kits ready at home or LGUs readying early warning systems and transport systems like rubber boats and trucks, technology is a powerful tool that also plays a crucial role in DRRM and in fact, cuts across all stages of our disaster approach."

Based on Cisco's multinational partnerships, Ilagan forecasts communication technology greatly benefiting each DRRM aspect the government has in place:

1.       Prevention and Mitigation

In order for the development of DRRM plans to be accurate, Ilagan believes communication technology must aid community assessments through solutions that facilitate end-to-end monitoring. 

"Evaluating municipalities will need continual monitoring of areas exposed to natural or man-made risks like flooding or even vehicular accidents," she said.

Ilagan also highlighted that the reliability of these surveillance solutions is hinged on cloud platforms that allow seamless data gathering, storage, and exchange, easing the generation of vital community reports. Likewise, continual communication on surveyed areas are dependent on communication solutions that facilitate consistent exchanges between LGUs and their communities to ensure these reports are updated.

2.       Preparedness

Ilagan further discussed that strong partnerships and coordination among all key players like LGUs and their constituents rely on collaboration solutions that expand from traditional telecommunication platforms.

To Ilagan Video Conferencing will innovate communication between these LGU's, giving critical meetings full context while maximizing the time of each stakeholder through an all in one platform.  With advanced video conferencing technology, stakeholders will be able to utilize all the benefits of reliable audio conferencing with the added value of visual aids.

"We can't grasp in its entirety how much valuable time has gone to waste in preparation just because stakeholders had difficulty relaying critical information to each other. Visual reports are understood, appreciated, and applied faster when everyone involved can see them because they transcend verbal challenges in collaboration." 

3.       Response

Collaboration among stakeholders facilitated by reliable communication solutions carry over to the next DRRM aspect of response. Integrated and Coordinated search, rescue, and retrieval capacities are fortified with resilient, uninterrupted communication among municipality Network Operation Centers.

On the other end, mobile IP-based communication systems will aid on-ground operations using small-scale, independent Voice Over Internet Protocol (VOIP)—using the internet to facilitate phone calls. These can be enforced to bridge possible communication gaps caused by damaged or destroyed infrastructure.

Tactical kits that are easy to deploy and navigate without the need for technical experts will greatly benefit early recovery implementations as well by assisting in the public's connection to family, friends, and colleagues in devastated regions.

4.       Rehabilitation and Recovery

Finally, on the road to recovery and rehabilitation, communication technology can aid reconstruction efforts for disaster and climate change resilient infrastructure through faster exchanges. Quick relay of data from small municipalities to national government offices like the National Disaster Risk Reduction and Management Council (NDRRRMC) has the potential to hasten assistance. Tactical solutions can ease reporting on potential or new hazards each region must take into account and can help facilitate monitoring for rehabilitation progress.

While recovery efforts are underway, mobile VOIP solutions can also provide interim connectivity infrastructure for constituents as communication tower reconstructions take place.

"We have plenty of use cases from different countries for our communication and collaboration solutions, Meraki Wifi, Webex, and Emergency Communication Kit--but all of them contributed to the effectivity of each nation's disaster plan and we see the same potential in the Philippines," Ilagan concluded.

Maintaining a healthy relationship, Happy Wife, Happy Life

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Maintaining a good and healthy relationships require care and work to maintain closeness. Common components found in successful relationships include - communication, respect, trust, love, sharing, individuality and self-care.

Do your best to treat your partner in a way that says, "I love you and trust you, and I want to work this out."

Express wants and needs. A clear message involves a respectful but direct expression of your wants and needs.

Always I believe, to be aware of what you and your partner want for yourselves and what you want from the relationship.

Realize that your partner will not be able to meet all your needs. Some of these needs will have to be met outside of the relationship. Be willing to negotiate and compromise on the things you want from one another.  You don't have to demand that a partner change to meet all your expectations. Work to accept the differences between your ideal mate and the real person you are with.

Try to see things from the other's point of view. This doesn't mean that you must agree with one another all the time, but rather that both of you can understand and respect each other's differences, points of view, and separate needs. Where critical differences do exist in your expectations, needs, or opinions, try to work honestly and sincerely to negotiate. Seek professional help early rather than waiting until the situation becomes critical.

Emotional support involves accepting your partner's differences and not insisting that he or she meet your needs only in the precise way that you want them met.

Respect your partner's rights. In healthy relationships, there is respect for each partner's right to have her/his own feelings. Resolving conflicts requires honesty, a willingness to consider your partner's perspective even if you don't fully understand it, and lots of communication.

Healthy communication is critical, especially when there are important decisions regarding sex, career, marriage, and family you made.

Now, let's talk about sexual intimacy

Intimacy is always important, always a key factor in a partnership. 

When it comes to sexual intimacy, couples need to be more open with their partners about what satisfies them.

Given that the two of you share a special bond, there's no reason for you to not be comfortable about discussing what you like - and don't like about sex. After all, an activity that is meant to be enjoyed, should provide fulfillment for both parties.

Last Saturday, January 10, I was invited, and attended an interesting event for wives, and husbands, a launch of an advocacy campaign regaring sexual intimacy. Menarini Philippines who continues to promote its Community to Control PE advocacy campaign this 2015 with its Happy Wife, Happy Life event.

Menarini Philippines together with the Philippine Urological Association, boldly launched its Commit to Control PE Advocacy campaign last year to address one of the more pressing issues regarding sexual intimacy - premature ejaculation.

The campaign is meant to make couples more comfortable about discussing their intimacy concerns with each other, without it being a cause of insecurity or dissatisfaction.

This is because premature ejaculation can gravely affect one's relationship when left undiscussed - and untreated.

In relation to this, Menarini Philippines held a talk, aptly called Happy Wife, Happy Life, which was held last January 10 at the Satin Room of the Seda Hotels in BGC, hosted by popular celebrity columnist RJ Ledesma and was attended by local bloggers. It aimed to shed better insight about what premature ejaculation is all about, and that it is not something to be embarrassed about because it can be controlled.

And this advocacy campaign event featured a very insightful talk from sex and relationship guru, Dr. Margarita Holmes. It was the first time I met in person, Dr. Margie Holmes, with a very lively insightful talk - "Love and lust that last." I have watched and admire her in many TV guestings she had. 

Dr. Dennis Serrano

Also present at the event was Dr. Dennis Serrano, who talked about the “basics” of premature ejaculation to help the guests have a better understanding of this condition. 

Menarini Philippines strongly believes in this advocacy which is often left untreated because it is a topic that is usually considered taboo even in these modern times.

The pharmaceutical giant hopes to make a stronger impact among Filipino couples on their campaign this year with more events like this.

Really, intimacy is always important. It doesn't matter if you're 18 or 88, intimacy is always a key factor in a partnership. Couples stay intimate long into their 80s and 90s. In fact, many couples have increased satisfaction the older they get, because they are more and more skilled! Keep learning and experimenting - the best is yet to come.

About the Menarini Group

Menarini is the world’s largest Italian biopharmaceutical company with a heritage of over 128 years and over 16,000 employees in over 100 countries. Here in Asia-Pacific, Menarini’s vision is to be a leading provider of important healthcare brands to improve the lives of people in the region. Menarini Asia-Pacific operates across the entire commercial value chain, from regulatory approval and product launch to lifecycle management with a diverse portfolio of proprietary and partnered brands in key therapeutic fields, including Dermatology, Primary Care, Allergy/Respiratory, Cardiovascular, Select Specialty Care, Men’s Health and Consumer Health.

For further information, please visit: www.menariniapac.com.