Teleperformance fosters vibrant people culture through global talent competition

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Manila, Philippines – Even during the pandemic, the passion and creativity of Filipinos shone through as Teleperformance Philippines, the leading global group in digitally integrated business services, gave their employees a chance to display their talents in a competition.

To showcase its diverse employees and to spread positivity during the crisis, Teleperformance organized the COVID-19 Fight Challenge, a global talent competition held virtually for its employees. 

In the local competition, the more than 47,500 employees of Teleperformance Philippines were encouraged to use their talents to express their feelings about their COVID-19 experiences and about what the future holds for all. Employees were able to submit in any of the four categories, namely, Music, Writing, Art, and Dance. Based on their originality, talent, and presentation, the judges shortlisted three finalists per category and announced the local champions via a Facebook Watch Party hosted by TV and radio personality Gino Quillamor.

The winner for the music category was James San Juan from TP Ayala, who wrote an original song called “Rise”, which is about mental health and is dedicated to those feeling alone during the pandemic. For the writing category, Santos Baudin III from TP Ayala won for his original poem entitled “Agwat (Gap)” which is all about finding love and hope amid the social distancing and reminds everyone to stay connected even apart.

Meanwhile, Carlos Ramiro from TP Fairview came out on top for the art category for his piece called “Invisibilia Inimicus (Invisible Enemy)” which portrays the heroism, sacrifice, and hope of the front liners. Lastly, Jobert Cabag from TP Davao won for his inspirational dance accompanied by a scenic music video that he says is a reminder for everyone to always observe social distancing.

James San Juan from TP Ayala, the champion in the music category, shared his experience during the watch party. “Given our situation, in our 24 hours at home, having engagements like this lifts you up somehow and inspires you to inspire others,” shared James.

The local champions received Php 15,000 in cash and had the opportunity to represent Teleperformance Philippines in the global finals, which showcased the talents of Teleperformance employees from over 80 countries. 

About 17,000 TP employees tuned in to the live streamed announcement on the Teleperformance Philippines Facebook page to support their friends and colleagues, while five lucky viewers of the watch party were also treated to their own a pizza party via an electronic raffle during the program.

Mike Lytle, Teleperformance Philippines Chief Operations Officer, shared a heartfelt message to all TP employees during the announcement. “At TP, we’ve always made a special effort to provide our people with a platform for their creative self-expression. Even with COVID-19, our ability to reflect on the times connects all of us even more. I applaud everyone for believing in themselves and supporting their colleagues. You are all heroes in my book.” 

The culmination of the COVID-19 Fight Challenge was celebrated with the rest of the global Teleperformance community last July 30, 2020, at the virtual TP Quarantine Awards with around 10,000 registered viewers from across the globe. TP Philippines’ Baudin bagged third place for the writing category and won a pair of Beats Headphones. 

The TP Quarantine Awards show was streamed live in Telepeformance’s 21 business sites for those employees who were onsite at the time of airing. The Watch Parties, coordinated by the HR team and the Site Fun Committees, followed physical distancing rules while allowing employees to cheer for their colleagues.

Earlier in 2020, Teleperformance Philippines received its third Great Place to Work® certification for the third year in a row, which was based on an anonymous survey of over 34,000 Teleperformance Philippines employees nationwide. The survey assessed employee trust based on employee ratings of the company’s credibility, respect, fairness, pride and camaraderie.

To learn more about Teleperformance Philippines, you may visit their website at www.teleperformance.ph/en-us or their Facebook page at facebook.com/teleperformance.philippines.

You may also watch the winning local entries in the four categories through the following links:

• WRITING: https://youtu.be/jPThVjaanKM
• MUSIC: https://youtu.be/o0Sy2-jNsfk
• DANCE: https://youtu.be/w_kDdgiTeSU
• ART: https://youtu.be/9Vw26zMUdt0

ABOUT TELEPERFORMANCE

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach. 

The Group's 331,000 employees, based in 80 countries, support billions of connections every year in over 265 languages and 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2019, Teleperformance reported consolidated revenue of €5,355 million (US$ 6 billion, based on €1 = $1.12) and net profit of €400 million.

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 47,500 people in the country and operates over 30,000 workstations in 21 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao. 

From 2012 to 2018, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded in 2017 as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority (NEDA). 

This 2020, Teleperformance Philippines was again certified as a Great Place to Work® and is the only organization in the country to receive this certification from the Great Place to Work® Institute for three years in a row. This year, Teleperformance celebrates its 24th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community. 

For further information, please visit the Teleperformance website at teleperformance.ph.

Globe and TM Recreate Sing-Along Bonding with WeSing

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More often than not, a celebration in the Philippines is not complete without a karaoke machine. For Filipinos, this bonding activity creates lifelong memories with friends and loved ones. However, due to the pandemic, such social and mass gatherings are temporarily restricted to prevent further spread of the virus.

With the exclusive partnership with WeSing, Globe and TM customers can enjoy a digitized karaoke experience. Subscribers can recreate fantastic karaoke bonding moments with friends and family using WeSing, a mobile karaoke app by Tencent Music Entertainment. Users can make karaoke music videos with various voice and video filters, as well as create and share online karaoke rooms with 3 or more friends. It’s the perfect tool to catch up with the barkada while still observing social distancing.

Globe is the first telco in Southeast Asia to partner with WeSing and make the app more accessible to both Globe and TM subscribers through their data offers. “As Filipinos are natural music lovers and we are glad to provide a unique platform where they may recreate fun experiences,” said Jil Bausa-Go, Globe VP for Get Entertained Tribe.

TM subscribers may showcase their singing capabilities and produce personalized videos on WeSing with FUNSAGAD10 with up to 400MB access to the app. They may also subscribe to TM's EASYSurf promos and choose the Listen & Discover freebie bundle to get extra data for travel and music apps like WeSing. 

For Globe Prepaid subscribers, WeSing is one of the apps included in the GoLISTEN10 booster, which provides additional 1GB data for music apps for only PHP 10 on top of any Go Promo subscription.

“WeSing proposes a new and enjoyable approach for friends and families to bond and reconnect besides the usual video calls and group chats. With its duet and party room functions, everyone can have fun singing within their circles while staying safe at home,” said Bale, General Manager of WeSing, Tencent Music Entertainment. “We are proud to cooperate with the Philippines’ leading mobile provider Globe to bring the WeSing app closer to more Filipinos.”

TM Tambayan also pioneered a digital singing contest using the WeSing app. For the whole month of August, #NoExpiryAngFun because TM is giving away cash prizes, FUNSAGAD10 load credits, and the chance to perform in a Live Finale on WeSing with some of the top idols in the country.

WeSing is available for free download on the Google Play Store and the App Store. For further information about the app, you may check http://wesingapp.com/.

To know more about this story, please visit https://www.tmtambayan.ph/promos/funsagad.html.

GCash extends Over P2B in microcredit facility in H1

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GCash, the undisputed leading and preferred mobile wallet in the Philippines, extended over P2 billion of microcredit facility during the first half of the year through its sister company Fuse Lending, helping stretch the budget of Filipinos amid the national health situation.

The value of GCredit transactions is double versus a year ago, showing that Filipinos are now more adapting to the digital lifestyle, as the government continues to put in necessary safeguards to lessen human interaction due to the pandemic.

Meanwhile, the volume of GCredit transactions during the same comparative periods rose by 26 percent to over 2 million transactions from 1.7 million transactions the previous year.

“GCredit, the pioneering digital credit facility available via the GCash app, has helped extend the budgets of Filipinos from the onset of the pandemic. We at GCash are mindful of the challenges that Filipinos face during these trying times, and providing them with a flexible, affordable, and convenient credit facility is one of our ways of helping them cope with the effects of the health situation,” GCash President Martha Sazon said.

GCredit, which works like a flexible loan or credit card, gives GCash access to extra budget that they can use to buy groceries from supermarkets like Puregold, medicines from pharmacies like Mercury Drug, and even utility bills.

GCredit is a revolving credit facility that can be tapped when a GCash user has a healthy GScore, the first trust score in the country. GCash users earn points in their GScore whenever they use GCash to settle any payment or even when simply cashing in.

Any GCash user with a high GScore is entitled to use GCredit. The higher the GScore is, the higher the credit limit that a user can tap. A GCash user may have access to up to P10, 000 in credit line with a low prorated daily interest rate.

While it is similar to a credit card, GCredit does not require users to submit extensive documentary requirements and wait in long lines to gain access to the revolving credit facility.

Today, GCredit may be used to transact with over 17,000 merchants, including billers such as Meralco, Globe Telecom, and Maynilad, among others. GCredit users may also tap their credit lines to pay for their physical transactions via QR or Barcode.

“GCredit is available to over 20 million GCash users. The always-ready credit line is easy to access and use, and offers low and flexible interest rates. GCredit users often use their credit lines for emergencies and necessities, others even use GCredit to start their businesses,” Sazon said.

Janine Dessa Pabellosa, a young online seller who sells necessary supplies such as face masks and face shields, said GCredit has helped her in funding her small business.

“With the help of GCredit, I was able to finance my small business and grow it to what it is today. I now have a revolving fund that helps me further grow my business,” Pabellosa said.

Others find GCredit as a lifesaver during emergencies. Such is the case for Adrian Macaraeg, a 46-year-old call center supervisor.

“GCredit is exciting, especially at my age. Even if I have cash on hand, I know that I have a safety net if ever emergencies arise,” Macaraeg said.

Globe Fintech Innovations Inc. (Mynt), which operates GCash, is part of the portfolio companies of 917Ventures, the largest corporate incubator in the Philippines wholly-owned by Globe Telecom Inc.

GCash is available for download on the App Store and Google Play. For more information, kindly visit https://www.gcash.com/.

Get P5 Balik Bayad per liter when you #ScanToPay with PayMaya QR! PayMaya fuels a safe and rewarding experience at Petron

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Digital financial services PayMaya has teamed up with Petron Corporation to provide a safe and contactless payment experience to motorists fueling up at participating Petron stations nationwide. 

To pay, motorists can simply scan the PayMaya QR code using their PayMaya app, or use their debit or credit cards as well as other e-Wallet accounts through the One by PayMaya all-in-one point-of-sale (POS) device.

“Offering contactless payment options at our stations is among our top priorities as we embrace the ‘new normal’. We are happy to partner with PayMaya to deliver a safe but also rewarding experience to all our customers nationwide by allowing them to pay using their mobile phones or payment cards. This way, we can further minimize contact between our customers and service station personnel,” said Petron VP for National Sales Archie B. Gupalor. 

"Along with our various efforts to help the transportation sector go cashless, we are excited to work with Petron and their customers to pay using PayMaya QR or other contactless payment methods. Digital payments ensure that the entire transportation chain–from commuters paying in taxis to motorists fueling up at stations– can have safer and more convenient experience." said Shailesh Baidwan, President of PayMaya.  

Encouraging a safer way to pay 

To encourage motorists to use this safer way to pay, PayMaya is offering rewarding perks as part of its PayMaya Preferred program with Petron. Until September 30, 2020, they can easily get P5 Balik Bayad per liter when they spend a minimum of P300 (P100 starting on August 15) and #ScanToPay using PayMaya QR at a Petron station. They can enjoy this perk and earn up to P500 Balik Bayad per month as long as their PayMaya account is upgraded. 

If their PayMaya account is not yet upgraded during the transaction, there's no need to worry because they can still get a one-time Balik Bayad of P30 for a minimum spend of P250 (P100 starting on August 15) --they just have to make sure to upgrade their account after the transaction to receive this perk. 

What’s even better is that this offer can be availed on top of the 1%, 10%, or 100% Balik Bayad QR promo capped at P500 Balik Bayad per month. Not only is paying via PayMaya QR safer and more convenient, it’s also definitely more rewarding. 

So the next time you need to gas up at Petron, make sure to #ScanToPay with PayMaya QR. To get more details on this promo, visit https://www.paymaya.com/deals/petron. You can also check out paymaya.com/deals for more of PayMaya’s exciting promos.  

If you don’t have your own PayMaya account yet, it’s easy to sign up and start enjoying the perks that come with having one. Just download the PayMaya app for Android or iOS at https://official.paymaya.com/CAK1/425eb133, register your own account, and start shopping with the fastest, safest, and most rewarding, to pay for anything online or in stores.

Remember, when you need to gas up, don’t pay cash. PayMaya! Don’t forget to also follow @PayMayaOfficial on Facebook, Twitter, and Instagram for more news and updates. 

PayMaya is the only end-to-end digital payments ecosystem enabler in the Philippines with platforms and services that cut across consumers, merchants, and government. Aside from providing payments acceptance for the largest e-Commerce, food, retail, and gas merchants in the Philippines, PayMaya enables national and social services agencies as well as local government units with digital payments and disbursement services.   

Through its app and wallet, PayMaya provides millions of Filipinos with the fastest way to own a financial account with over 40,000 Add Money touchpoints nationwide, more than double the total number of traditional bank branches in the Philippines combined. Its Smart Padala by PayMaya network of over 30,000 partner touchpoints nationwide serves as last mile digital financial hubs in communities, providing the unbanked and underserved with access to services.

To know more about PayMaya's products and services, visit www.PayMaya.com or follow @PayMayaOfficial on Facebook, Twitter, and Instagram. 

RPA Tech: Empowering Workforce, Automating the Future

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Robots have been around for years, working side by side with humans in ways never imagined before. They make lives easier as they serve as tools that complement how people live, work, and play. They also help in performing simple, repetitive tasks faster and more precise, making them the perfect “assistants.” 

In modern workplaces, there is the Robotic Process Automation (RPA) technology, a term that is heard more and more. For some IT professionals, RPA does not require further explanation. But others need a bit of help. What is it, really? 

  

RPA works just like “virtual assistant,” aimed at automating business processes. By using this technology, businesses can configure software or “robots” to capture and interpret applications for processing a transaction, manipulating data, triggering responses, and communicating with other digital systems to emulate the way people work, without disrupting the business. 

  

RPA is not yet ‘deep learning’ like Artificial Intelligence (AI), solving global problems with automated algorithms, but if you can teach it, then you can use it to automate processes. It is most helpful in cutting costs, increasing efficiency, accelerating speed-to-market, and achieving compliance. 

  

By automating repetitive, rule-based tasks, businesses can optimize their business operations—for instance, running operational costs, monitoring working queues, updating system records, creating incident logs, and enabling business improvements.  

  

Perhaps, less obvious is RPA’s positive impact on employee satisfaction. Free from the burden of mundane, repetitive processes, employees have more time for interaction, innovation, and delivering better value to the company and customers.  

  

With the onset of RPA, more “virtual assistants” will appear at the office. What do they exactly do? Here are some of RPA’s applications, as listed by Fujitsu Philippines, Inc., one of the country’s leading Information and Communications Technology (ICT) system integrators:  

  

Faster and error-free Order Processing. 

Manual processing of orders leaves a business open to processing errors, fulfillment delays, and lack of visibility, which drain resources and hinders customer service. It may even hurt your reputation.  

  

With RPA, it can help streamline the process as it automatically checks the price, verifies it against the sales order, and posts them directly on your enterprise resource planning (ERP) platform or any back-office applications. 

  

Stress-free Financial Closing. 

RPA can also help ease and reduce error risk of the painstaking process of opening hundreds of excel files and manually reconciling data for financial closing.  

  

Remote Workflow Automation. 

With just an email or thru a portal, you can command Fujitsu’s RPA to execute tasks, anytime and anywhere. RPA reduces the need for a laptop with higher specs and the consumption of electricity and internet data. It also asks for the next steps to proceed. 

  

Fujitsu Philippines has been helping local organizations across various industries in automating their business processes through its RPA solution offerings. With its local knowledge that comes from its nearly five decades of operations in the country, the company has gained rich experience and best practices in executing pilot projects and scaling-up across the enterprise. 

  

Aside from the benefits that organizations can get from RPA, Fujitsu also ensures that the integration of solutions is unobtrusive with legacy systems, as well as accurate and consistent 24X7. They also work with their clients on upskilling employees with automation or partner with them to co-create their automation journey. Fujitsu also provides strong support through their local and regional teams.  

To know more about Fujitsu Philippines Inc., visit the website at http://www.fujitsu.com/ph.