Sun Life Asia Service Centre-Philippines named one of the country’s top 10 GBS employers

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Sun Life Asia Service Centre-Philippines (ASCP) was recognized among the top 10 global business service (GBS) employers in the country, according to a study by renowned global research firm Everest Group.

According to Everest, maintaining a positive brand image is of significant importance in sourcing and retaining top talent. The research was conducted to analyze the employer brand perception of over 200 leading GBS organizations across India, Poland and the Philippines across multiple dimensions – overall satisfaction, compensation and benefits, work environment, career opportunities and diversity and inclusion.

Sun Life ASCP received an A+ employee satisfaction grade and also received exceptional scores in compensation, diversity and career development.

The rankings were determined based on ratings and feedback from popular public sites that are critical sources for candidates conducting employer research – Glassdoor, Indeed, LinkedIn and the Everest Group.

Sun Life ASCP shared that it was delighted to be recognized by Everest Group as one of the top employers in the technology and business industry.

“It is truly an honor to be named among the top GBS employers in the Philippines. This is a testament to our commitment of providing our employees with fulfilling and rewarding careers in information technology and business operations, which we aim to achieve through robust programs on career development and personal empowerment, wellness and work-life balance, as well as providing a culture that prioritizes diversity and inclusion,” shared by Aldo Almera, ASCP VP and Site Head.

The study also assessed the initiative best-in-class GBS organizations undertake to differentiate themselves in talent markets. With job flexibility becoming an important factor in the overall satisfaction of more and more Filipino employees, Sun Life ASCP recently launched its #BalikASCPHOme program to help enable a hybrid operating model that will give employees the benefits of work flexibility through work from home while still giving them the opportunities to interact with their team in the office.

The Hybrid Sun Start Program was also created to excite and engage new hires on this model, providing Covid-19 care kits, memorabilia, face to face interactions with leaders and an office tour and coffee with the Site Head, for a more positive orientation experience.

When it comes to career development, Sun Life ASCP provides robust training modules such as Agile, Digital Enterprise and DevOps courses, with over 80% of employees completing courses. The company is also innovating in the delivery of mentorship through digital channels with its Speed Mentorship Program, online sessions that provided an avenue for leaders to inspire, motivate, educate, share best practices and promote engagement to team members.

Sun Life ASCP is also a three-time recipient of the LOMA Excellence in Education Award, recognizes companies doing an outstanding job of talent development through LOMA's professional designation programs. The organization is also Great Place to Work certified for two years in row starting 2020.

Sun Life ASCP is also fully committed to providing opportunities for all through its Diversity, Equality and Innovation (DE&I) programs, with a particular focus on building robust pipelines and an inclusive environment for women, LGBTQ, persons with disabilities, millennials and other uniquely situated groups of employees.

Among its milestone DE&I activities for 2022 is the creation of a DE&I Club, which would consolidate its inclusion networks – Bright Women, Sun Life Pride Network, Diversability for PWDs, Dekada for inter-generational programs and Working Families.

For women, the company has launched its #theITWoman campaign, which aims to empower women in tech by highlighting their stories and, collaborating with institutions for coaching and mentorship. Sun Life ASCP also continues to support the LGBTQ sector through various employee education efforts and by supporting organizations like the Philippine Financial and Inter-Industry Pride or PFIP.

Sun Life Asia Service Centre-Philippines (ASCP) provides Business Processing, IT, and Knowledge Service to Sun Life's global businesses. ASC Philippines is part of Sun Life Asia Service Centres and together with ASC India, support Clients through all stages of client and software life cycle for Sun Life in Canada, the US, Philippines and parts of Asia. Sun Life Asia Service Centre India was also recognized by Everest as part of the top 20 organizations – IT workforce with an employee satisfaction grade of A.

To learn more about Sun Life ACSP, visit https://www.sunlife.com/asc

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About Sun Life Asia Service Centre Philippines

Sun Life Asia Service Centre-Philippines (ASCP) provides Business Processing, IT, and Knowledge Service to Sun Life's global businesses. ASC Philippines is part of Sun Life Asia Service Centres and together with ASC India, support Clients through all stages of client and software life cycle for Sun Life in Canada, the US, and Asia. Over the years, the ASC has achieved scale and operational maturity by integrating closely with Sun Life’s corporate functions. ASCP enables Sun Life business through technology, building new capabilities, and keeping their focus on Client For Life moments. 

For more information, connect with us through:

Website: https://www.sunlife.com/asc/en/

Facebook: https://www.facebook.com/sunlifeascp

LinkedIn: https://www.linkedin.com/company/sun-life-financial

Creating a brighter outlook for your workforce amidst COVID-19

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The pandemic has forced organizations to be flexible and caused HR professionals to rethink their approach in sustaining the workplace amid the crisis. Now, more than ever, the role that HR plays in implementing the transition is crucial. From emphasizing new values in the company culture to leveraging the digital tools at their disposal, there are many ways businesses can emerge stronger from the pandemic.

This challenge was addressed in a recent webinar entitled “The Bright Outlook: New Ways of Working in the New Normal” hosted by Sun Life Asia Service Centre-Philippines (ASCP), where Sun Life key opinion leaders gathered to discuss the different ways to create a brighter outlook for your workforce amidst COVID-19.

Innovate for a flexible workplace

Sun Life Canada Vice President for Talent Acquisition and Development Helen Peng shared that in a time of disruption, businesses making proactive decisions in building a flexible workforce will see lasting impact on the success of their brand.

Enabling and supporting a modern, flexible workforce will mean introducing the right tools for a cutting-edge approach to HR. This is imperative for keeping workers engaged and connected, regardless of where they are.

For instance, Sun Life Canada proactively built their talent pipeline through a new digital platform called Candidate Relationship Management or CRM, which acts as a database for all talent. By leveraging the platform; they can tag, share, nurture and engage talent very easily.

“Through the CRM tool, we can effectively identify high quality talent and nurture them until they convert into the role we need. Talent segments allow us to proactively source talents based on skills over roles providing deeper poles of talent for our most critical areas that align with our strategic priorities such as digital enterprise and diversity equity and inclusion” according to Peng.

Ensure digital connectivity

An assortment of remote workers does not necessarily add up to a digital workplace. It’s not about where you work, it’s about how you work. According to Sun Life ASCP Head for HR and Communications May Sunega, the key is empowering employees with resources and data for more effective collaboration in the workplace.

“As we change in this new way of working, we need to have the agility and efficiency of a robot. We need to be present, we need to be there, but our heart should remain the same and that will preserve the humanity of our craft.”

At Sun Life ASCP, the organization created a single source of truth – a central hub called Work Day – where aligned and critical information can be housed. This tool along with Zoom and Workplace, resulted in better collaboration and new ways of communicating and working.

Measuring performance efficiency

Sun Life Indonesia President Elin Waty shared that assessing and measuring your employees' performance and productivity gives a unique opportunity for employees to understand what is expected of them.

Waty shared that they measure using the key results that are set on an annual basis and use “grade” for the measurement. This is to ensure a proper alignment of achieving individual goals that are aligned with organization’s goals. She also recommends being cognizant of the personal lives of your employees before establishing what performance would entail for your business today.

“I remind the managers that they need to be disciplined. They need to remember and know that their staff is actually at home; they have families and they have their own lives.”

Navigating the pandemic has highlighted the importance of creating a workplace which is able to adapt and react immediately to changes in circumstances to meet the evolving needs, desires and safety of employees, while ensuring that business continuity is maintained.

Through Sun Life ASCP's webinar, HR practitioners were able to learn how to adapt and embrace innovation in the workplace amidst COVID 19. Furthermore, Sun Life ASCP also aimed to help jobseekers in creating a brighter outlook despite uncertainties through an online job fair held together with the webinar where they offered a wide array of opportunities within the organization.

For more information about Sun Life ASCP, visit https://www.sunlife.com/asc/en/.

About Sun Life Asia Service Centre

Sun Life Asia Service Centre-Philippines (ASCP) provides Business Processing, IT, and Knowledge Service to Sun Life's global businesses. ASC Philippines is part of Sun Life Asia Service Centres and together with ASC India, support Clients through all stages of client and software life cycle for Sun Life in Canada, the US, and Asia. Over the years, the ASC has achieved scale and operational maturity by integrating closely with Sun Life’s corporate functions. ASCP enables Sun Life business through technology, building new capabilities, and keeping their focus on Client For Life moments. For more information, connect with us through:

Website: https://www.sunlife.com/asc/en/

Facebook: https://www.facebook.com/sunlifeascp

LinkedIn: https://www.linkedin.com/company/sun-life-financial