Teleperformance
Philippines aims to be outspoken allies in support of Pride Month through
recognizing the contributions and influence of the LGBTQ+ community. As part of
its 25th Anniversary, Teleperformance Philippines is celebrating TP Pride, as
it seeks to strengthen employee engagement and promote a diverse and inclusive
culture through month-long festivities.
TP Pride is an
initiative that kickstarted in 2018 that sought to raise awareness and educate
Teleperformance employees about the experiences of LGBTQ+ individuals.
Teleperformance aims to go all-out despite the ongoing pandemic by inaugurating
a group of inspiring, formidable representatives of the LGBTQ+ community as the
Pride Council tasked to lead the activities they have lined up for Pride Month.
Taking their
advocacy to the workplace, Teleperformance will produce
a forum called ‘Queeries: Leaders’ Discussion on LGBT Mental Health and
Inclusion,’ guest-starring organizations such as Your Millennial Psychologist,
Psychological Association of the Philippines Special Interest Group, Philippine
Financial & Inter-Industry Pride, and Philippine LGBT COC, where
they aim to educate leaders, decision makers, and LGBTQ+ colleagues on the
value in creating and maintaining LGBTQ+ inclusive
practices in the company.
Part of their
efforts in pushing gender diversity in the workplace is the TP Traiblazer
Podcast where special episodes feature TP Pride leaders and guests to share
their views on LGBTQ+ relationships and Transgender inclusion. Along with this
is the TPTV Pride Special Series inviting Teleperformance’s LGBTQ+ employees to
provide resourceful insights on LGBTQ+ Pop Culture.
Teleperformance stands
firm with the LGBTQ+ community through the Humanizing SOGIE and Faces of TP
Pride digital flipbook displayed on various sites, exhibiting the profiles of
SOGIE and TP Pride advocates.
Lastly, to help
LGBTQ+ communities in distress, Teleperformance will host ‘TP Pride 4 Pride
Challenge’, an online fundraiser to raise money for their chosen LGBTQ+
foundation. The funds will be used to provide 100 care packages composed of
sanitary kits, masks, and food to support our LGBTQ+ friends in need.
“Here at
Teleperformance, we strive to create a diverse and inclusive environment for
our employees,” says Jeffrey Johnson, Senior Vice President for Human Capital
Resource Management. “This year’s Pride Month celebration is just the beginning
of a stronger, deeper year-long commitment to promote this advocacy in various
branches of the company,” he continued.
Teleperformance will
undertake an active cycle of inclusivity through consistent orientation and
induction of the developing trends in the LGBTQ+ community. Teleperformance
leaders also commit to uphold monthly participation in TP Pride activities like
SOGIE sensitivity sessions, SOGIE 101 e-learning courses, and TP Tribe
mentorship program, among others.
Teleperformance
has always been a fervent advocate of diversity. As a member of the Philippine
Financial and Inter-Industry Pride, they pledge to foster a safe and inclusive
industry for the LGBTQ+ community. Last December 2020, Teleperformance
partnered with SPARK Philippines, which pioneered the Humanizing SOGIE Exhibit.
Strengthening their commitment for a safer and inclusive workplace, Jeffrey
Johnson also joined a panel of distinguished HR professionals in a webinar
hosted in 2020 by the Society for Human Resource Management, the world’s
largest HR Organization, to address unconscious bias and how to bring about
change within the organization.
ABOUT TELEPERFORMANCE
Teleperformance
(TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), a leading
global group in digitally integrated business services, serves as a strategic
partner to the world’s largest companies in many industries. It offers a One
Office support services model combining three wide, high-value solution
families: customer experience management, back-office services and business
process knowledge services. These end-to-end digital solutions guarantee
successful customer interaction and optimized business processes, anchored in a
unique, comprehensive high tech, high touch approach.
The
Group's 383,000 employees, based in 83 countries, support billions of
connections every year in over 265 languages and 170 markets, in a shared
commitment to excellence as part of the “Simpler, Faster, Safer” process. This
mission is supported by the use of reliable, flexible, intelligent
technological solutions and compliance with the industry’s highest security and
quality standards, based on Corporate Social Responsibility excellence.
In
2020, Teleperformance reported consolidated revenue of €5,732 million (US$ 6.5
billion, based on €1 = $1.14) and net profit of €324 million.
Teleperformance
began operations in the Philippines in 1996 and has grown to become a preferred
offshore contact center outsourcing option. The company employs over 45,000
people in the country and operates over 30,000 workstations in 22 business
sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de
Oro and Davao.
From 2012 to 2020, Teleperformance has received the
Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider
of the Year Award for its significant performance in revenue management, market
share, capabilities, and overall contribution to the contact center industry.
In addition, Teleperformance Philippines was awarded as Outstanding Employer
and Outstanding Community Project of the Year by the Philippine Economic Zone
Authority (PEZA), the Top Employer of the Year and Corporate Social
Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding
Volunteer by the National Economic Development Authority.
In
2020, Teleperformance Philippines was again certified as a Great Place to Work®
and is the only organization in the country to receive this certification from
the Great Place to Work® Institute for three years in a row. This 2021,
Teleperformance celebrates its 25th year of continued excellence and leadership
in the country. This milestone highlights the company’s
commitment to steadily provide the best employment experience for Filipinos,
proactively support the nation’s IT-BPM sector, and
uphold its socio-civic engagements to create a difference in the lives of the
Philippine community.
For
further information, visit the Teleperformance website at teleperformance.ph