Filipino online shoppers prioritize authenticity and quality above all else, according to a recent study conducted by Shopee involving 3,000 respondents. While deals continue to be appealing, users are increasingly looking out for products and platforms they can trust.
In recognition of the growing importance of trust and convenience, Shopee doubles its commitment to creating a seamless and trustworthy shopping experience for its users.
Enhanced customer guarantees
Shopee Mall houses brands that have undergone rigorous verification to ensure every product sold is 100% authentic. To give shoppers unparalleled peace of mind regarding the authenticity of online items, Shopee Mall offers an industry-breaking update to its money-back guarantee–now offered at triple the purchase amount if items received are proven to be counterfeits.
In addition, Shopee Mall has expanded its return and refund policy for a smoother shopping journey. From an initial 7-day period, the window period for returns has been doubled and can now be initiated within 15 days of receipt. As long as the returned item meets the Return Terms & Conditions, full refunds will be given.
Shopee Mall’s Guaranteed Delivery completes the seamless shopping experience. This new promise ensures the delivery of ordered products without any cancellations. In the rare event that an order is canceled, shoppers will be given compensation vouchers accordingly. The new Shopee On-Time Delivery feature also compensates shoppers with vouchers if their orders are not delivered within the estimated delivery date.
Upholding brand authenticity
Dedicated to fostering a trusted environment with genuine products, stringent measures are employed to combat unauthorized sellers and counterfeit products on the platform.
Since July 2023, Shopee Mall has witnessed a surge of interest with more than 1,000 seller applications received. To ensure a safe shopping experience for our users, Shopee Mall works closely with sellers to meet certain brand quality standards, including having credible trademark registrations for brands or authorization letters for authorized distributors.
At the same time, Shopee Mall regularly evaluates its current roster of brands and sellers to make sure they continue to meet the platform’s strict quality standards. To date, over 3,000 sellers are being transitioned to ensure a wide, reliable selection of authentic products.
To maintain Shopee as a safe marketplace for all users, Shopee has also launched its Brand Intellectual Property (IP) Portal. This one-stop platform aims to safeguard the interests of sellers and intellectual property owners. The portal allows sellers to validate their brands’ IP rights with Shopee and submit cases of IP infringement for investigation.
Optimized shopping experience
Shopee Mall has also revamped its look to offer a more streamlined shopping experience. This aims to provide users with a more intuitive shopping experience, allowing them to discover new arrivals, bestsellers, deals, and personalized recommendations effortlessly.
A new wave of brands was added to the platform, including sought-after labels Nike Swim, Kerastase, Terranova, Paula’s Choice, and Supergoop!, alongside hundreds of other exciting additions. To identify official sellers, look for the Shopee Mall badge on each shop and product page or browse through Shopee Mall.
Dive into Shopee Mall's carefully selected network of trusted sellers and discover a world of authentic products. Get ready to snag amazing deals during the 5.5 Brands Festival, with whopping discounts of up to 50% off and free shipping with no minimum spend. Exclusive products and bundles from tech brands Huawei and Infinix are also up for grabs!
It's the perfect time to stock up on your favorite brands and explore exciting new finds, so make sure to be on the lookout!
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