Besides the all-important coffee machine, one of the most relied upon devices used in many offices around the country is the humble printer. Canstar Blue asked small business owners to review their printer purchase, so they could determine which brands were the real stand outs.
In the latest Canstar Blue survey in of small business owners and the printers they use, Epson has won the prestigious “Most Satisfied Customers Award – Printers, Small Business Award” for 2014.
Canstar Blue, focused on product and service excellence, is one of the leading customer satisfaction research and ratings businesses that launched in July 2010 with the core purpose of helping consumers make better purchase decisions. Based on independent research conducted by Colmar Brunton, over 90,000 customers have rated their customer satisfaction across more than 100 different categories. |
Epson stood out in these 2014 results, achieving our Most Satisfied Customers Award .
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According to Canstar Blue, Epson not only won the award but, “stood out in these 2014 results, achieving five stars in many areas; such as reliability, value for money, features, and overall satisfaction.”
Per category, Epson received a five star rating for overall customer satisfaction, performance, reliability, and value for money. Epson customers also gave the company five stars for satisfaction with their printer’s range of features such as scanning, printing different sized pages, and printing photos.
How Canstar Blue rated office printers
Canstar Blue commissioned Colmar Brunton to survey 855 small business owners and decision makers (i.e. the main decision maker for a small business) across a range of categories to measure and track customer satisfaction with products and services related to their business. The outcomes reported are the results from customers within the survey group who currently have an office printing device (including multifunction printers) that is used for work purposes – in this case, 749 small business owners/employees. Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10.
Not all brands available in the market have been compared in this survey. For the complete list of results please go to: http://www.canstarblue.com.au/small-business/office-printers
Not all brands available in the market have been compared in this survey. For the complete list of results please go to: http://www.canstarblue.com.au/small-business/office-printers
For more information on the full range of Epson printers go to: www.epson.com.ph
Epson
is a global innovation leader dedicated to exceeding expectations
with solutions for markets as diverse as the office, home, commerce
and industry. Epson’s lineup ranges from inkjet printers, printing
systems and 3LCD projectors to industrial robots, smart glasses and
sensing systems and is based on original compact, energy-saving, and
high-precision technologies.
Led
by the Japan-based Seiko Epson Corporation, the Epson Group comprises
more than 73,000 employees in 94 companies around the world, and is
proud of its ongoing contributions to the global environment and the
communities in which it operates.
About
Epson Southeast Asia
Since
1982, Epson has developed a strong presence across major markets in
Southeast Asia. Led by the regional headquarters, Epson Singapore Pte
Ltd., Epson Southeast Asia spans an extensive network of 10
countries, and is responsible for delivering and supporting Epson’s
cutting-edge consumer and business digital imaging products to the
customers of these markets through its comprehensive infrastructure
of over 360 service outlets, 10 Epson solution centres and 8
manufacturing facilities. http://www.epson.com.sg
About Epson Australia
Epson
Australia offers an extensive array of award-winning image capture
and image output products for the commercial, industrial, consumer,
business, photography and graphic arts markets, and is also a leading
supplier of value-added point-of-sale (POS) solutions for the retail
market. Epson is the market leader in Australia and worldwide in
sales of projectors for the home, office and education. Established
in 1983 Epson Australia is headquartered in North Ryde NSW and is a
subsidiary of the Epson Group headquartered in Japan.
www.epson.com.au
About Epson Philippines
Epson’s
corporate presence in the Philippines commenced in 1998. It grew
rapidly into a billion peso company in a span of a few years from its
establishment due to its client-oriented approach in its business
management style by its dedicated and innovative staff members and
officers. Epson Philippines has an extensive network of 77
Authorized Service Centers nationwide with more than 200 dealers and
more than 800 shops across the Country. For more details, please
visit our website (www.epson.com.ph) or our Facebook page
(http://www.facebook.com/EpsonPhilippines).
For
product inquiries and technical support, please contact Epson
Customer Care at: Metro Manila:(02) 441-9030; Toll Free:
1-800-1069-37766 (PLDT), 1-800-3-0037766 (DIGITEL) or visit the
Epson Customer Care website: http://customercare.epson.com.ph.
