Government agencies and GCash accelerate digital Philippines transformation, boosting transparency and public service delivery

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ARTA, BSP, and DICT team up with GCash for the Nation initiative to push for full government digitalization

In line with the government’s vision to eliminate red tape and corruption, the Anti-Red Tape Authority (ARTA), together with the Bangko Sentral ng Pilipinas (BSP), Department of Information and Communications Technology (DICT), and the country’s leading finance app GCash, convened to champion the complete digitalization of public services. The workshop, “GCash for the Nation: Building Capabilities Toward a Sustainable Digital Ecosystem,” was held at the ARTA premises in the UP-AyalaLand Technohub, Quezon City.

Bringing together leaders from economic, regulatory, and local government sectors, the session underscored a shared commitment that digital transformation is key to transparent, efficient, and citizen-centered governance.

“Digitalization is not just ease of doing business but an assurance against undesired allegations such as corruption. Every time we move a process online, we create a system that is accountable, traceable, and citizen-centered,” said ARTA director general Ernesto Perez.

Government and industry leaders agreed that moving processes online not only speeds up delivery but also ensures every transaction is properly documented and verifiable. However, one major challenge remains—shifting from paper-based audits to digital validation. BSP deputy governor Bernadette Romulo-Puyat highlighted this social shift, emphasizing that building trust in digital platforms is essential for the government’s transformation journey.

“Digital finance must build not only convenience but also trust. Through the years, we’ve already established financial inclusion, and we have now evolved into driving financial health,” she said.

As the country’s leading finance app and largest cashless ecosystem, GCash reaffirmed its commitment to supporting government agencies in adopting paperless and cashless systems. This collaboration aims to accelerate the shift toward e-payments and digital records, improving ease of doing business and minimizing bureaucratic bottlenecks.

“The digital economy reached ₱2.25 trillion in 2024, signaling our shift toward a fully digital future. (At DepDev), we are driving digitalization across planning, policy, and implementation while advancing key reforms to simplify business processes. We look forward to working with all our partners to bring Filipinos closer to a more comfortable and resilient way of life, “said DepDev assistant secretary Reynaldo Cancio.

 

GCash VP and head of public sector Cleo Celeste Santos highlights the role of technology in improving public services

Through the partnership, ARTA and GCash will roll out capacity-building initiatives for local and national government units, enabling them to develop digital systems aligned with the government’s transformation roadmap. These initiatives include digital payment integration, streamlined records management, and strengthened citizen access to essential services.

“Digital transformation requires both technology and mindset. We’re here to build the digital backbone that allows government agencies to deliver faster, cleaner, and more inclusive services to Filipinos,” said Cleo Celeste Santos, GCash vice president and head of public sector.

“GCash is proud to stand alongside ARTA and our government partners in advancing a truly digital nation—one that enables transparent, efficient, and inclusive services for all,” Santos added.

BSP deputy governor Bernadette Romulo-Puyat underscores that building trust in digital platforms is key to the government’s digital transformation journey

DepDev assistant secretary Reynaldo Cancio talks about digitalization and its impact on the Philippine economy

The workshop underscored ARTA’s “whole-of-government” approach to reforming public services—an effort that aligns seamlessly with GCash’s vision of “Finance for All.” By empowering agencies with secure and efficient digital tools, GCash continues to play a pivotal role in building a safe, trusted, and inclusive digital economy—helping government institutions uphold transparency, accountability, and sustainable governance for every Filipino.

“Once fully deployed, we will anchor a sustainable digital ecosystem that streamlines transactions, strengthens transparency, and accelerates the country’s digitalization agenda,” said GPPB-TSO Capacity Development Division officer-in-charge Renlay Concha.

GCash for the Nation program brings digital and financial literacy training to different regions across the country. Earlier sessions were held in Pangasinan and in the National Government Agencies cluster in NCR, Eastern and Western Visayas. These will be followed by the next runs in Cagayan Valley on November 25, and Albay on November 27. Through these continuing efforts, GCash remains steadfast in its mission to enable Finance for the Nation by empowering communities, MSMEs, and government partners through digital innovation.

For more information, visit https://www.gcash.com.

Microsoft joins DICT in Empowering the Filipino Through Digital Transformation at National ICT Summit 2018 in Davao City

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“Empowering the Filipino through Digital Transformation”. That is the theme of this year’s National Information and CommunicationsTechnology (ICT) Summit held in Davao City. The summit is the culminating event of a month long celebration of ICT in the Philippines.

Since 2008, June of every year has been celebrated as ICT Month by virtue of Proclamation No. 1521, series of 2008. This is in recognition of the power of ICT as a strategic tool in governance, in delivering government services, and in driving economic growth.

The National ICT Summit was well attended, with over 500 government executives, ICT managers and practitioners, local government officials, academics, the private sector, students, and ICT industry players participating in the event.

Gracing the event was none other than President Rodrigo Roa Duterte who was guest of honor and speaker at the two-day summit.”

President Rodrigo R. Duterte with the delegates of the NICT Summit 2018. In the photo are keynote speakers from Microsoft Philippines, Joanna Rodriguez, Public Sector Director and Atty. Raul Cortez, Corporate, External and Legal Affairs Director. (Photo courtesy of CIOFF Foundation, Inc)

A faster and more efficient Government

In today’s digital world, it’s clear how huge ICT’s role is in the development of government services. Throughout the entire month of June, the DICT showcased projects that harnessed ICT to improve the efficiency of government processes that positively impact the Filipino public. From seminars, conferences, fora, focus group discussions, to technical trainings, there was no shortage of activities that presented and discussed emerging ICT technologies, products, services and new paradigms.

At the summit, the DICT showcased how ICT transforms the way government flagship and mission-critical projects such as the bold "Build, Build, Build" Program and the "Ambisyon Nation 2040" are efficiently implemented, monitored and managed.

To empower the Filipino, the government is looking to ICT to improve access to accurate information and develop more efficient services. This is through complementing government ICT plans, programs, policies, guidelines and standards affecting processes and the delivery of information and services to the people.

Digital transformation, cybersecurity, and AI

Also present at the National ICT summit was Microsoft, a digital transformation leader who presented global best ICT practices, emerging technology solutions, tools and paradigms that will allow the Philippines to leap-frog development stages.

In a keynote presentation, Microsoft Philippines discussed the economic impact of digital transformation, the hidden costs of cybersecurity, the future that is artificial intelligence, as well as the value of ICT in the development of the country. 

“ICT remains a core component in the transformation and development of the Philippines. As the world moves toward a more digital way of life, so must our country. Technology is the great equalizer, and the key towards reaching our full potential,” said Christian Lim, Country COO - Microsoft Philippines.

As the country embraces digital technologies, Microsoft urged attendees to be vigilant and reminded them of the value of cybersecurity -- in terms of economic loss and loss of trust. Similar to the Comelec breach in 2016, breaches can come from anywhere, so it is extremely important the government’s data is secure.

Moreover, AI is a technology that is becoming more pervasive and can be a big contributor to the Philippines’ digital transformation. In particular, Microsoft highlighted conversational AI, such as chatbots, and how it is already making waves around the world. In fact, AI is already being utilized to serve local communities in other Asian nations like China and Japan.

Mayor Sara Duterte-Carpio testing the virtual reality features of the Hololens as showcased by Ellinov, a Microsoft partner. Microsoft Philippines leadership team was present as well to welcome the Mayor. (Photo courtesy of CIOFF Foundation, Inc)

“Microsoft is all about empowering people and organizations with technology. So it goes without saying that we are staunch supporters of the administration and the DICT’s mission to empower Filipinos through digital transformation,” said Lim. “Through the digital transformation of our government processes, we don’t just address operational inefficiencies, but create meaningful economic impact as well, leading to further development of the Philippines.” 

DICT and PCTO to hold the 1st Philippine Telecoms Summit

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DICT Secretary Rodolfo Salalima speaks to the media during the Philippine Telecoms Summit Press Briefing on February 22, 2017

“The consensus among all players is to work on concrete solutions. It will not be a blame game. This way, we will be able to move forward and fast track ICT,” shared Eric De Los Reyes, Chairman of the Philippine Chamber of Telecommunications Operators (PCTO), during the Press Briefing of the first ever Philippine Telecoms Summit. Held at Via Mare Restaurant, on February 22, 2017, the media briefing was attended by heads of the Department of Information and Communications Technology (DICT) and PCTO, and representatives from Globe Telecom and Smart Communications.

PCTO, in partnership with DICT and the National Telecommunications Commission (NTC), brings together the Telecommunications Industry’s stakeholders, comprising of government agencies and regulators, industry players, experts, and consumers in one event to address the problems and issues surrounding the state of Telecommunications in the country today.

The PH Telecoms Summit will address three main concerns: Cost, Coverage, and Speed of telecommunication services in the country, and how these can be fixed with the cooperation of all stakeholders. Representatives from the different interest groups will be given the opportunity to deliver their concerns and establish dialogue with all the participants. DICT Secretary Rodolfo A. Salalima promises that the Summit will be a no-holds-barred discussion; “I want the problems and challenges all out during the Summit, because if not, we will not know how to find a solution,” he added during the Briefing.

“The problem of one is the problem of all,” reiterated the Secretary, emphasizing the shared responsibilities among the government, the private, and the public sectors. With the goal of using Telecommunications as a tool for Nation Building, the two-day summit serves as a vehicle towards better internet and telecoms services.

Secretary Salalima concluded his statement with a message: “You have the power to use ICT as an enabler for education, enterprise, governance, and social empowerment.”

The Philippine Telecoms Summit 2017 will be held on March 9 and 10, 2017 at The PICC Forum, Pasay City, Manila. Follow DICT on Facebook, Twitter, and http://dict.gov.ph for updates.