In the recent virtual launch event called “Brave New Horizon”, Teleperformance announced that they will be opening its first business site in Bacoor, Cavite, after 24 years of operations in the country,
Teleperformance’s newest site, officially called Teleperformance Molino, is located in Bacoor City. Its recruitment center in Vista Mall has already opened its doors to applicants while the operations site will open the first week of November.
During the “Brave New Horizon” event, Teleperformance took guests on a virtual tour of its newest Recruitment Center. There was also a preview of the soon-to-open BPO operations site, which will have complete facilities from sleeping quarters, gender-neutral bathrooms, lactation rooms, a clinic, and entertainment rooms, all of these free and available for use by their employees to encourage health and safety, fun, and camaraderie in the workplace.
Teleperformance Molino, the company’s 22nd site in the country, comes at a time of an ever-increasing need for an economic boost and career opportunities due to the pandemic. Teleperformance’s entry into the province known as the Land of the Brave Heroes is a signal of the company’s optimism in the Philippines’ IT-BPM industry and in the potential of Cavite, as the investment encourages job generation and industry advancement in the region.
Teleperformance will be opening over 2,000 full-time jobs once the site is at full capacity. The site will be servicing various companies in the finance, services, and telecommunications industries.
Considering the ongoing pandemic, these positions will be a strategic blend of work-at-home and safe onsite work. Teleperformance has implemented various policies and programs to adapt to the new environment – including strict physical distancing and health and sanitation measures in the workplace.
Teleperformance has also thoughtfully designed a space that is more flexible and geared for both face-to-face and virtual delivery – such as virtual training facilitation and coaching, while expanding areas to allow safe physical distancing among employees working onsite.
Teleperformance
Philippines Chief Operations Officer Mike Lytle expressed his excitement over
the company’s newest site. “Even with the ongoing pandemic, Teleperformance
remains optimistic in the country’s growth and continues to believe and invest
in Filipino talent. Our new site in Molino marks another milestone for the
company. We are excited to be in Cavite as we see it as one of the fastest
growing provinces in the Philippines, with great potential to become a regional
growth hub. We believe that this new venture during this period can contribute
to the country’s push for provincial development and to the overall recovery of
our economy.”
Since they began operations in the country in 1996, Teleperformance Philippines has grown to be a preferred offshore contact center outsourcing option for some of the world’s largest companies, as well as local brands. Its wide portfolio of customer experience solutions, all of which will be offered in their Molino site, is a testament to the company’s passion for innovation and use of state-of-the-art technologies, especially now with the push for digitalization in the country and the need for businesses to adapt to the new working environment. Combining these solutions with the right human resources and safety measures, Teleperformance implements a high-tech and high-touch transformation strategy that delivers a differentiated customer experience.
One of its solutions, the Teleperformance Cloud Campus, allows agents to remain connected and collaborative, while telecommuting through a centralized command center that can even allow clients to interact with their workforce. This was instrumental in helping the company quickly adjust to the lockdown earlier this year and transfer over 50 percent of its workforce to a work-at-home arrangement within a few weeks.
Teleperformance
is the leading global group in digitally integrated business services, recently
winning the Frost & Sullivan 2020 Asia Pacific Services Provider of the
Year Award and, earlier this year, its third consecutive Great Place to Work®
certification. Currently, the organization has around 47,000 employees from
business sites located in Metro Manila, Antipolo, Baguio, Cebu, Bacoor, Bacolod,
Davao, and Cagayan De Oro.
ABOUT TELEPERFORMANCE
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: TEP FP), the global leader in outsourced omnichannel customer experience management serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting and analytics, digital integrated business service solutions, and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent. The company has established the highest security and quality standards in the industry and uses proprietary deep learning technology to optimize flexibility on a global scale.
The Group’s 300,000 employees, spread across 80 countries, support billions of connections annually in 265 languages and enhance the customer experience with every interaction. In 2019, Teleperformance reported consolidated revenue of €5,355 million (US$6 billion, based on €1 = $1.12).
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 47,500 people in the country and operates over 30,000 workstations in 21 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.
From 2012 to 2018, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded in 2017 as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority (NEDA).
This 2020, Teleperformance Philippines was again certified
as a Great Place to Work® and is the only organization in the country to
receive this certification from the Great Place to Work® Institute for three
years in a row. This year, Teleperformance celebrates its 24th year of
continued excellence and leadership in the country. This milestone highlights
the company’s commitment to steadily provide the best employment experience for
Filipinos, proactively support the nation’s ICT-BPO sector, and uphold its
socio-civic engagements to create a difference in the lives of the Philippine
community.
For
further information, please visit the Teleperformance website at teleperformance.ph.
