In the recent virtual launch event called “Brave New Horizon”, Teleperformance announced that they will be opening its first business site in Bacoor, Cavite, after 24 years of operations in
the country,
Teleperformance’s
newest site, officially called Teleperformance Molino, is located in Bacoor
City. Its recruitment center in Vista Mall has already opened its doors to
applicants while the operations site will open the first week of November.
The Teleperformance Molino recruitment center located in Vista Mall Molino has begun accepting applicants for their newest site.
During the “Brave New Horizon” event, Teleperformance took guests on a virtual tour
of its newest Recruitment Center. There was also a preview of the soon-to-open
BPO operations site, which will have complete facilities from sleeping
quarters, gender-neutral bathrooms, lactation rooms, a clinic, and
entertainment rooms, all of these free and available for use by their employees
to encourage health and safety, fun, and camaraderie in the workplace.
The Teleperformance Molino recruitment center is complete with equipment for efficient and effective testing of applicants.
Teleperformance
Molino, the company’s 22nd site in the country, comes at a time of
an ever-increasing need for an economic boost and career opportunities due to
the pandemic. Teleperformance’s entry into the province known as the Land of
the Brave Heroes is a signal of the company’s optimism in the Philippines’
IT-BPM industry and in the potential of Cavite, as the investment encourages
job generation and industry advancement in the region.
Teleperformance will
be opening over 2,000 full-time jobs once the site is at full capacity. The site
will be servicing various companies in the finance, services, and
telecommunications industries.
Considering the
ongoing pandemic, these positions will be a strategic blend of work-at-home and
safe onsite work. Teleperformance has implemented various policies and programs
to adapt to the new environment – including strict physical distancing and health
and sanitation measures in the workplace.
The Teleperformance Molino recruitment center features colorful and relaxing waiting areas for visiting guests and applicants. Safe social distancing is part of the design
Teleperformance has also thoughtfully
designed a space that is more flexible and geared for both face-to-face and
virtual delivery – such as virtual training facilitation and coaching, while
expanding areas to allow safe physical distancing among employees working
onsite.
Teleperformance
Philippines Chief Operations Officer Mike Lytle expressed his excitement over
the company’s newest site. “Even with the ongoing pandemic, Teleperformance
remains optimistic in the country’s growth and continues to believe and invest
in Filipino talent. Our new site in Molino marks another milestone for the
company. We are excited to be in Cavite as we see it as one of the fastest
growing provinces in the Philippines, with great potential to become a regional
growth hub. We believe that this new venture during this period can contribute
to the country’s push for provincial development and to the overall recovery of
our economy.”
The Teleperformance Molino recruitment center adheres to strict physical distancing protocols such as barriers and floor markers.
Since they began
operations in the country in 1996, Teleperformance Philippines has grown to be
a preferred offshore contact center outsourcing option for some of the world’s
largest companies, as well as local brands. Its wide portfolio of customer
experience solutions, all of which will be offered in their Molino site, is a
testament to the company’s passion for innovation and use of state-of-the-art
technologies, especially now with the push for digitalization in the country
and the need for businesses to adapt to the new working environment. Combining
these solutions with the right human resources and safety measures, Teleperformance
implements a high-tech and high-touch transformation strategy that delivers a
differentiated customer experience.
One of its
solutions, the Teleperformance Cloud Campus, allows agents to remain connected
and collaborative, while telecommuting through a centralized command center
that can even allow clients to interact with their workforce. This was
instrumental in helping the company quickly adjust to the lockdown earlier this
year and transfer over 50 percent of its workforce to a work-at-home
arrangement within a few weeks.
Interview rooms in the Teleperformance Molino recruitment center are decorated with fun and vibrant colors.
Teleperformance
is the leading global group in digitally integrated business services, recently
winning the Frost & Sullivan 2020 Asia Pacific Services Provider of the
Year Award and, earlier this year, its third consecutive Great Place to Work®
certification. Currently, the organization has around 47,000 employees from
business sites located in Metro Manila, Antipolo, Baguio, Cebu, Bacoor, Bacolod,
Davao, and Cagayan De Oro.
ABOUT TELEPERFORMANCE
Teleperformance
(TEP – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: TEP FP), the global
leader in outsourced omnichannel customer experience management serves as a
strategic partner to the world’s largest companies in a wide variety of
industries. Its customer care, technical support, customer acquisition,
consulting and analytics, digital integrated business service solutions, and
other high-value specialized services ensure consistently positive customer
interactions that are reliable, flexible and intelligent. The company has
established the highest security and quality standards in the industry and uses
proprietary deep learning technology to optimize flexibility on a global scale.
The
Group’s 300,000 employees, spread across 80 countries, support billions of
connections annually in 265 languages and enhance the customer experience with
every interaction. In 2019, Teleperformance reported consolidated revenue of
€5,355 million (US$6 billion, based on €1 = $1.12).
Teleperformance
began operations in the Philippines in 1996 and has grown to become a preferred
offshore contact center outsourcing option. The company employs over 47,500
people in the country and operates over 30,000 workstations in 21 business
sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de
Oro and Davao.
From 2012 to 2018,
Teleperformance received the Frost & Sullivan Asia Pacific Contact Center
Outsourcing Service Provider of the Year Award for its significant performance
in revenue management, market share, capabilities, and overall contribution to
the contact center industry. In addition, Teleperformance Philippines was awarded
in 2017 as Outstanding Employer and Outstanding Community Project of the Year
by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year
at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic
Development Authority (NEDA).
This 2020, Teleperformance Philippines was again certified
as a Great Place to Work® and is the only organization in the country to
receive this certification from the Great Place to Work® Institute for three
years in a row. This year, Teleperformance celebrates its 24th year of
continued excellence and leadership in the country. This milestone highlights
the company’s commitment to steadily provide the best employment experience for
Filipinos, proactively support the nation’s ICT-BPO sector, and uphold its
socio-civic engagements to create a difference in the lives of the Philippine
community.
For
further information, please visit the Teleperformance website at teleperformance.ph.
