A DITO-built artificial intelligence system is now resolving nearly all customer service inquiries, and the region has taken notice.
DITO Telecommunity’s AI platform, KAi, has been recognized at the 13th Asia-Pacific Stevie Awards, emerging as one of the region’s standout innovations among more than 1,000 entries.
KAi, DITO’s AI-powered chatbot, delivers what most systems promise but rarely achieve—speed, scale, and precision.
At its core, KAi delivers what most AI systems promise—but rarely achieve at scale.
It resolves up to 98% of customer inquiries instantly without human intervention, with consistently strong performance across the app, eShop, and social channels.
Built in-house, KAi reflects DITO’s push to turn advanced technology into real, everyday value for subscribers. By handling routine concerns automatically, it allows human agents to focus on more complex, high-value interactions—improving both efficiency and service quality.
The result: frontline support costs have dropped, while customer interactions have grown longer and more substantive. Human agents, freed from routine queries, now handle complex, high-value concerns.
For customers, this means 24/7
support, faster resolutions, and seamless in-chat transactions.
For DITO, it enables scalable growth while maintaining strong service performance.
More than a chatbot, KAi is a continuously evolving digital companion—deeply integrated, highly adaptive, and designed to grow with the customer.
“KAi represents how we are reimagining what service can be for Filipinos,” said Adel Tamano, who accepted the award in Macao. “When technology works seamlessly in the background, it unlocks more time, more opportunity, and a better everyday experience. That is the kind of innovation we are building—not just for efficiency, but to truly serve and empower our customers.”
This reflects a broader mission for DITO: *to deliver world-class technology to the doorstep of every Filipino household—empowering and connecting communities to the digital world, bridging the digital divide, and unlocking opportunities toward a more inclusive future.
The Stevie recognition is not an isolated milestone. It is the latest in a series of validations that, taken together, tell a broader story of how DITO is building both capability and impact through technology.
At the Asian Telecom Awards 2026, KAi was named AI Initiative of the Year – Philippines. In the same ceremony, DITO's Secured Tayo program won Cybersecurity Initiative of the Year – Philippines—signaling strength not just in customer experience, but in digital trust.
This momentum comes alongside DITO’s broader performance gains on the global stage. At the 2026 Mobile World Congress, the company was recognized as the #1 Rated Mobile Network in the Philippines by Ookla for 2H25 and also earned Fastest Network by Opensignal—validations based on real user experience.
Taken together, these recognitions signal a clear shift: DITO is no longer just the newest player in the industry. It is fast emerging as a globally competitive, full-spectrum operator—advancing not just network performance, but intelligent, secure, and inclusive digital experiences.
Yet even as milestones build, the focus remains forward.
Every recognition raises the
bar.
Every breakthrough deepens the responsibility to deliver better experiences for every Filipino.
More than a chatbot, KAi is designed as a continuously evolving system—learning from every interaction, improving personalization, and expanding its capabilities over time.
For DITO, this is what AI should
deliver: not just efficiency, but better and more accessible experiences for
every Filipino.
